Great Customer satisfaction, Della was very helpful and knowledgeable , very responsive to return phone calls, and very good experience with service and the many questions I had since this is a new driving experience for me , I love the car and plan to buy another within a couple of years, or sooner
from Della ,it is a great car, built so well, attention to detail is amazing, still learning the navigation system, but I think I have got it down
This is the 5th BMW I have purchased from this dealer and from Rick Zwiebel in sales. The selection at this dealership is excellent and I always feel that my business is important. They help me buy the car I want and don't oversell.
I have developed a respectable and trusting relationship with Jerry D, Nicole, Stephanie M., Basel S. and BMW over a number of years, and also hope to maintain a lifelong relationship with BMW. They all have always collaborated well to offer me options that they thought would complement my needs while ensuring the safety of my driving at an affordable. All of the the service providers continue to exude their unique and exceptional competence to ensure my driving safety.
Picked a brand new 430 yesterday. My sixth BMW from North Haven I would never go anywhere else. As usual I got the exact car I wanted with the equipment I needed. The buying experience is never a hassle and at delivery there are never any surprises that is except yesterday when I was told that my down payment was going to be a little less but the payments will remain the same. This dealer is not nearly the closest to my home, doesn't matter. Can't beat the buying experience.
I have had poor service since I purchased my vehicle from this dealership. Had windshield wipers replaced; the new ones were defective; service rep accused me of lying about having had a replacement. When I showed proof, he did not apologize. As soon as my car was out of warranty I went to Lydell Motors, not a BMW dealer. Now I have to deal with the North Haven dealership whenever there's a recall from BMW. They're hard to reach. Once you do reach them and they do the work, they always claim there is some other pricey repair that needs attention when a second opinion says not. Their prices are quite high. If there were another BMW dealership nearby I would use them.