BMW of Owings Mills

I sent in a request for service through the website and never heard back. I called them on the day of my supposed appointment and was told I was not in the system. I scheduled a new service. When I arrived never heard back. I called them on the day of my supposed appointment and was told I was not in the system. I scheduled a new service. When I arrived after 45 minutes of traffic, I was told they gave away my loaner car and they would have to reschedule. I asked to see a manager and they left me sitting there for 5 minutes. I left and never went back. I was planning on this dealer being my BMW dealer for life, but now, I'm thinking of switching over to Audi. More

I hate shopping for cars and I dread the process I have normamlly gone through at other dealerships. I had done some reasearch and already had a good idea of what I could expect to pay and what my trade w normamlly gone through at other dealerships. I had done some reasearch and already had a good idea of what I could expect to pay and what my trade was worth. I was reffered to Paul Angel from a friend and he introdused be to Eric Lowery. They found me the car I wanted within the prce range I wanted to be in and got me out of there in a very short period of time. No surprises, hidden fees, no trying to sell me extra stuff, the finance process was painless. I kept waiting for the other shoe to drop and it never did. This was by far the best car buying experience I have ever had. On top of that I am really enjoying the car. More

Wonderful experience and courteous treatment from start to finish and very reasonable pricing. Except for oversight of only programming 1 of 2 keys to open vehicle (which required return to dealership to to finish and very reasonable pricing. Except for oversight of only programming 1 of 2 keys to open vehicle (which required return to dealership to fix), could not ask for a better car shopping experience. More

I originally bought my BMW through NW. They gave me by far the best price. Even though I live in VA, I still come back here for service. They always give me a service loaner. I can get appointments pretty far the best price. Even though I live in VA, I still come back here for service. They always give me a service loaner. I can get appointments pretty quickly. All the staff are polite and professional. Checkin is very fast. You don't have to wait while someone gets around to taking your car. They stay with the repairs until they are done. They are clear about the time to make them. There isn't a single DC that matches the performance of NW. The closest dealer to me takes forever to give you a service appointment if you didn't buy the car from them. It's a hassle for me to come around the DC beltway and get over to Baltimore, but it's worth the inconvenience to have my car serviced where I bought it. More

Eric is a great Client Advisor. I worked with him when I got my 2007 BMW 550 and when I just recently brought my 2011 535i X Drive. Eric is a professional that's customer service oriented and someone I have got my 2007 BMW 550 and when I just recently brought my 2011 535i X Drive. Eric is a professional that's customer service oriented and someone I have recommended to several friends and family. His willingness to work with the customer to make them happy with the product and cost is phenomenal! I will always utilize him for anything in the future. Luby More

Worked with dealer on the phone before going to the dealership which was extremely helpful. Mr. Greene returned phone calls promptly provided me as much information as he could over the phone. He was dealership which was extremely helpful. Mr. Greene returned phone calls promptly provided me as much information as he could over the phone. He was great! After handling as much as I could over the phone I drove to Owings Mill, MD to actually see and test drive the vehicle. Mr. Greene and the rest of the folks there were absolutely great...couldn't have been any nicer or more professional. I was looking for a 2008 X3 certified pre-owned and they had exactly what I was looking for with regard to options, color, etc. I was at the dealership about 2.5 hours and it seemed like only about an hour. They did everything they could to make my time at their dealership enjoyable. An excellent dealership to do business with. Would definately go back. Highly recommend Mr. Tyrone Greene for a Client Advisor...he was great! More

Tyrone Greene was the main person we worked with at Northwest BMW, and what outstanding customer service he gave to my husband and me! We bought a 2009 Lexus from him, and could not have been more ple Northwest BMW, and what outstanding customer service he gave to my husband and me! We bought a 2009 Lexus from him, and could not have been more pleased with the process. He's knowledgeable, professional and one we would recommend to anyone! Northwest BMW is fortunate to have such a valuable employee. More

What a great dealership! After shopping 3 dealers, we found that we should have just come here first! Best people, best price, best service. I recommend this store! Every question I had was answered by M found that we should have just come here first! Best people, best price, best service. I recommend this store! Every question I had was answered by Matt, who knew these complicated cars better than any other salesmen at the other dealerships. We had financing from our credit union, but when we went to the finance office, Bob Harris beat our credit union rate and got us 2.9% financing. Wow, what a bonus! I love my new car! More

Northwest is a great dealer! Let me start by saying that I have two dealers to pick from and this is my 4th New BMW from this dealer. You heard correctly not 2nd or 3rd but 4th and after this recent purcha I have two dealers to pick from and this is my 4th New BMW from this dealer. You heard correctly not 2nd or 3rd but 4th and after this recent purchase/lease I can tell you there most likely will be a 5th. Now the staff at this time is different from 3 years ago but I first contacted George and he assured me I would get the same high quality service from his team. Went into the dealer and got straight forward pricing on the car I wanted. No games or xxxxxx business! We agreed on a price and ordered the car. When it came in the car was perfect and just as requested. The dealer even valued my time so much that they delivered the car to my home and we signed papers here! Now that is service. Thanks again Northwest!!!! More

I bought my new 2011 328i Coupe yesterday from Northwest BMW. Being the slacker that I'm, I rarely leave ratings or comments for any dealer or service :) However, I was pleasantly surprised by the great BMW. Being the slacker that I'm, I rarely leave ratings or comments for any dealer or service :) However, I was pleasantly surprised by the great service I received at Northwest yesterday that I decided to leave a feedback. Here are the reasons why: #1 - Pricing: Northwest beat every other quote I received from the BMW dealers in the 50 mile radius of DC!! #2 - Customer Service: Remember the good ol' days when you bought groceries at mom & pop stores where they treated you as a friend or family? I got exactly that same treatment. No flashy offices. No pressure sales. No "I have to talk to my manager" B.S. #3 - Overall Experience: I'll give them 5 stars. Tyrone Greene went over & beyond to accommodate my lease-end return, new purchase & financing. Like a Bimmer, what matters is the handling & not the flashiness. If you get past the simple looking offices, you are in for a pleasant experience! Good luck with your purchase. Cheers!! More