BMW of Owings Mills - Service Center

Mark & Michelle Mark and Michelle are great! They are kind, responsive, and always make sure that I get in and out of the service center quickly. In a world where c Mark and Michelle are great! They are kind, responsive, and always make sure that I get in and out of the service center quickly. In a world where customer service is lacking, they make up for it! More

My service experience was not good The service department is not consistent with the overall BMW of North America vision and mission. I have voiced this concern and other issues with l The service department is not consistent with the overall BMW of North America vision and mission. I have voiced this concern and other issues with leadership. More

Service I would like to express my concerns with the service department, I brought my vehicle to the service department a few weeks ago because the car was je I would like to express my concerns with the service department, I brought my vehicle to the service department a few weeks ago because the car was jerking, stalling when I attempted to accelerate, just not functioning as it usually would, while there were no indicators on the dash to warrant a trip to the dealer I knew something was wrong with my car, so I made an appointment. The shop foreman drove it on the highway and didnt notice the problems, and stated because no indicators were on the dash he would be going in blind trying to figure out what was wrong, in which I respect, but he was able to tell me I needed brakes, rotors and 2 new tires, totally $2000.00, go figure, one day later the check engine light came on, but then went off, it did that for a little over a week and finally I decided to take it in to another BMW dealer, I was told my fuel pump had gone up and I needed to replace my o2 sensors, which made so much sense with the way my car was running. My problem is the service I've received from Northwest has been nothing but subpar, one service visit I had to bring the car back the next day because the coils were still firing,then to find out from my warranty company I was over charged so I got a credit for future BMW service, the next visit the gear shift wouldnt move, they stated they replaced it but I couldnt drive the car off the lot because the gear shift still wouldnt move, as if to say it was never replaced. Why I returned so many times, I have no clue but I just want the service department to understand as a woman who dont know a whole lot about cars it is important to make her feel at ease when leaving her car at the dealership, and when you say the work is complete, then I should be able to drive my car off the lot without the same problem I brought the car in for. More

Took my 750li in for an routine maintance check up I give this dealership 10 stars if I could very helpful in everyday from start to finish service advisor Jeremy took care of me as soon as I arrived. I give this dealership 10 stars if I could very helpful in everyday from start to finish service advisor Jeremy took care of me as soon as I arrived. Following the young lady at courtesy loan desk helped me with picking out a loaner car and being helpful. Last for not least the technician who fixed my car told me everything he found on the car what needs replacing in the future and what to expect while driving the car with new updates to it. Patrick was awesome and will deal with agin in the future for servicing my car. Great job guys. More

I had the wonderful experience of being helped by Josh and his team a week ago. The Northwest team was excellent and went above and beyond to help me and my family. I look forward to working with them in and his team a week ago. The Northwest team was excellent and went above and beyond to help me and my family. I look forward to working with them in the future and would recommend them to anyone who needs their vehicle serviced. I love being a BMW owner and Northwest helps maximize the BMW owner experience. Danny More

The service department is the worst... they take advantage of people, do not communicate information well at all. I had my car taken there recently and the issue was never diagnosed on the first v advantage of people, do not communicate information well at all. I had my car taken there recently and the issue was never diagnosed on the first visit but i was charged a $140 fee.... i was than told to return the car and it would be checked for free, not really i already paid and it was not done properly. when i pick my car up i noticed my mileage was increased by almost 1,000 miles and no on can account for this... Sad part is speaking with management didn't help at all. I will never take my car there again. More