BMW of Ridgefield - Service Center

3recallls. All done appreciate your assistance staff polite informative and efficient thank you have purchased and owned BMW’s for over 10 years we have owed. several X 5 and 329 I polite informative and efficient thank you have purchased and owned BMW’s for over 10 years we have owed. several X 5 and 329 I More

Great, courteous service. Reasonable prices. My car came back clean in and out. Live the valley door-to-door service. Beast dealership in Connecticut. by far. back clean in and out. Live the valley door-to-door service. Beast dealership in Connecticut. by far. More

Very attentive to my needs and considerate of my time and the car was repaired correctly the first time it was brought in for service the car was repaired correctly the first time it was brought in for service More

Related to Service Mr. Pearce in the service department went above and beyond to inform me of key CPO warranty information - and additionally helped me get my car back Mr. Pearce in the service department went above and beyond to inform me of key CPO warranty information - and additionally helped me get my car back on the road fast after experiencing a mechanical issue. Thanks to him my experience was not only relieving but pleasant as well. More

Service Experience No repose about the service being performed on my BMW and given a weird website to make the payment which is not even a BMW site. Still going back and No repose about the service being performed on my BMW and given a weird website to make the payment which is not even a BMW site. Still going back and forth to get custody of my car. More

Exceptional service! I recently took my 2008 335xi to have a diagnoses read since my car was riding rough. I've been through a lot with this car since purchasing at on auc I recently took my 2008 335xi to have a diagnoses read since my car was riding rough. I've been through a lot with this car since purchasing at on auction (live and learn). Marco and the rest of the crew there were not only honest but went out of their way to find a solution to my problem. They were considerate caring and above all HUMAN, which is rare for some current day service establishments. I could not ask more of a dealership. They even went out of the way to deliver my car to me in New York. Thank you Marco and the rest of the crew. It is folks like you that will keep the BMW name going strong. Lupe Rodriguez More

NO follow up after my initial purchase I leased a 2015 BMW X5 ( 2500 down and 887.00 per month) car is great Dealership lacking in customer service. Having been a previous lexus ow I leased a 2015 BMW X5 ( 2500 down and 887.00 per month) car is great Dealership lacking in customer service. Having been a previous lexus owner I was pampered with great customer service. BMW does not give a loan a car for routine service. In fact when I scheduled my first appointment I was told my expected wait time for the service would be an hour and a half. My appointment was scheduled at 9:30 AM and an 11:00 AM return of my car. I called customer service to let me know I would be dropping off my car the night before and picking up my car at the scheduled pick up time of 11:00 AM. I was told my car would not be ready at 11:00 AM since a car dropped off the night before is not prioritized as a client waiting for his car. I found this policy to be totally absurd. The dealership would have the car ready if I waited but not if I dropped off the night before. This has not been my first bad experience with the dealership. I live much closer to the Darien BMW dealership but leased my car at Ridgefield BMW based on their representation to me of their outstanding customer service. My original service rep Dan Root left the dealership the day after I signed my lease agreement. VInny the replacement rep is a great guy and I have only good things to say about him and his work ethic. I would recommend not using this dealership ... On a side note More

Top brand terrible franchise Very poor relationship with customers. The only reason I can see that they have thrived is that they sell a great brand. I would gladly have driven 30 Very poor relationship with customers. The only reason I can see that they have thrived is that they sell a great brand. I would gladly have driven 30 miles to any of the BMW dealerships if I knew that this one does not stand behind their sales or service. No sincerity in promises or value for customer loyalty. Very sad that they foster the stereotype of a 'used car salesperson'. More

I have been enjoying my Audi that I've bought from BMW of Ridgefield, and I'm really happy with the experience I had here. After seeing service lights appearing on the dash I contacted Dan, and withou BMW of Ridgefield, and I'm really happy with the experience I had here. After seeing service lights appearing on the dash I contacted Dan, and without any hesitation, Dan told me to bring the car back and assuringly, informed me that everything will be taken care of at my convenience. When I drove the car back, I was greeted by Dan and his service advisor, Thomas Pearce who took my car in for service, and was given a loaner car. Thomas informed me that they will be transferring my car to Danbury Audi for official diagnostics/service. This was yet another effortless, excellent transaction performed by BMW of Ridgefield. After a couple of days, I was contacted by Thomas, and my Audi was back on the road! The team here goes beyond their ways in fulfilling customers requests and desires. Many thanks again! More

Service department was more worried about trying to sell me tires rather then addressing my original issues. Not a single sales employee, including one of the managers could help identify a warning light t me tires rather then addressing my original issues. Not a single sales employee, including one of the managers could help identify a warning light that appeared on my dashboard. Overall, I would steer clear of this dealership because the staff is very unprofessional and many of them lack the basic knowledge needed to represent a highly respected company. More