BMW of Ridgefield - Service Center

Asking a customer to pay for $2500 car repair with cash or a certified bank check is unreasonable---particularly when we have made credit card payments all along. The car is only three years old and the c or a certified bank check is unreasonable---particularly when we have made credit card payments all along. The car is only three years old and the car is in the shop all the time because the engine light comes on consistantly--- with a recent failure of the turbo. The car has been serviced many many times due to the engine light coming on during the warranty period. I get a sense that the dealer waited for the warranty to expire so that this costly problem is funded by the customer. I recommend that BMW of Ridgefiled remove the sign that claims "a coffee maker is more costly to maintain". It is unfortunate that BMW corporate will not fix the turbo issue. BMW recalled these cars for the fuel injector pump issue but I imagine there are other customers who have or will have a similar turbo issue. If we had known that there will be a $5000 repair issue before 100,000 miles, we would not have purchased this car or we would have purchased an extended warranty---which would be less than this one repair project. More

When I leased my first BMW 328Xi in June 2008, I was delighted by the attention and sincerity extended me by the salesperson ... Ms. Kelly Grant. Having purchased or leased a number of vehicles over t delighted by the attention and sincerity extended me by the salesperson ... Ms. Kelly Grant. Having purchased or leased a number of vehicles over the years from other manufacturers, I found the sales process to be more pleasant and less stressful ... with the kind of caring personal interaction I had not come to expect from auto sales personnel. In the past three years, I have found the Service Department to be equally committed to providing outstanding customer service. Each of my service visits have been handled with respect for my time, and thoroughness (no need to come-back because they did not have a part in-stock or had overbooked for that day). If you had asked me to rate BMW of Ridgefield on "value" (rather than on "price"), I would score them a "6" on a scale of "5". More

Bmw is a world class brand and the folks at BMW of Ridgefield are a world class team. My experience with the sales team and service departments have been extraordinary. Ridgefield are a world class team. My experience with the sales team and service departments have been extraordinary. More

Seems Dan Casey isn't very good for business. I took my car in because of a shake in the front end. When I picked it up less than I mile from the dealer I found the mirror wouldn't adjust. It had worked th car in because of a shake in the front end. When I picked it up less than I mile from the dealer I found the mirror wouldn't adjust. It had worked the morning before dropping it off. Went back to say my mirror was not working and Dan first said no one drove it. The service tech said they had. He told me no one moved the seat. My wife drove the car in and the seat was all the way back when picked up. Dan said no one moved the mirror. I know things can happen, and I think I understand what did happen. The mechanic moved the mirror manually and broke the pin. It was more that Dan couldn't make stuff up fast enough without even checking with his staff who kept contradicting him. Not only wouldn't he take any responsibility, but sent me an email offering a "good price" to fix it. Now I'm ready to buy a new car and because of Dan I'm concerned about going back to Ridgefield. One quick note, I did contact Ed the owner and he did offer to fix it. Too bad he doesn't realize the effect Dan is having. More

We had a flood here in CT and my engine took water in. It needed to be replaced costing $12,108.00. After just over three weeks I got a call that the work was complete and the car road tested. Seven miles wa needed to be replaced costing $12,108.00. After just over three weeks I got a call that the work was complete and the car road tested. Seven miles was all I got when the same warnings popped up that ultimately indicated I needed a new engine. I went straight back and they blamed it on coincidence. A few days later I got a call that it was ready again when I got in the car the miles to empty indicated 10 miles, NO gas. Three weeks later engine light on again and again, coincidence, NO WAY! The day after I took it in got a call, new turbos, ha I'm sure they replaced them with the engine. I was told the parts were located and two days out. A week later I had to call them and now I'm told they just started the work. This is a day after the promise date. DO NOT go to this dealer for anything. There service department is run by Dan Casey and he'll say anything truth or not. I didnt buy the car there because they totally low balled me on my trade-in. Do not use this place for anything. You'll be sorry. More

got a diagnostic for steering wheel vibrations;paid what they asked for;problem not solved.returned in 5 days got another diagnostic ;they wanted another $800 to "fix" the problem;lost confidence in their a they asked for;problem not solved.returned in 5 days got another diagnostic ;they wanted another $800 to "fix" the problem;lost confidence in their ability to service the car. decent customer service;poor technical skills. do not expect to do "whatever they can to make you happy" i wanted to purchase a new (bmw) car soon;i think it will be an audi s5 or nissan gtr i expected a much better experience especially with the technical part...... ultimate driving machine.....inexperienced mechanics..... More

This is a follow up from the previous review. I stopped This is a follow up from the previous review. I stopped by the dealership and spoke directly to Bob Zimmermann (Service Manager). I told him the stor This is a follow up from the previous review. I stopped by the dealership and spoke directly to Bob Zimmermann (Service Manager). I told him the story about my wife’s experience a couple of days before. He was extremely apologetic and proceeded to follow up on what happened. He arranged to get us a loaner and set up an appointment. All in all very professional. Thank you Bob, you have reinstated my firm belief that BMW is all about Quality and Service. More

I had a problem with the sun roof on a Sat. afternoon and drove to the dealership.The service dept. was closed but a very nice salesman tried to help me out with the problem. He couldn't get it closed so he drove to the dealership.The service dept. was closed but a very nice salesman tried to help me out with the problem. He couldn't get it closed so he suggested that my wife return on Monday morning at 7:30am when they opened. She arrived at the dealership spoke to the service department rep. and explained the problem. She also explained that she had to travel to NJ for a meeting that morning. My wife inquired about a loaner (which the salesman said would be furnished)the service rep rudely said "We don't give loaners, we rent them" My wife said that would be fine if it was going to take a long time to repair. The service rep. said it wouldn't and to have a seat in the waiting room. One hour later my wife went back to the service desk to inquire about the car. The service rep (chatting away with one of the people she works with)stated that the car was completed, they would bring it around. Ten minutes later, my wife inquired again about the car. The service rep rudely said "it takes a minute to bring it around". With that she hands my wife the key. No paper work at all, when my wife is driving she hears a noise from the sun roof, its not closed completly. The switch does not work. Overall a very bad experience. I am going back to the service dept. today to speak to the service manager about the problem. Will post my result. More