BMW of Rochester

Easiest car purchase experience I've ever had. No pressure. Everyone was courteous and professional. No pressure. Everyone was courteous and professional. More

Professional, polite, and knowledgeable with effective listening. Attentive to our needs and requirements! Mike effectively prepared for our test drive and purchasing experience. He ensured we were a listening. Attentive to our needs and requirements! Mike effectively prepared for our test drive and purchasing experience. He ensured we were aware of all the features for each model considered. Then, once we made the commitment to purchase his thorough preparation and explanation was outstanding. He then brought Audrey to us who provided a straightforward purchase closing process. She was well prepared, knowledgeable, polite and friendly. She walked us through this action, stopping and providing explanations when needed. Audrey was outstanding with her personal vehicle features and configuration set up process for my wife and I. More

The West Herr BMW dealer in Rochester, NY has been very responsive, reliable, and efficient in addressing any issues or concerns I have had with my 2014 328xi. Andy Hoban most recently has been very helpfu responsive, reliable, and efficient in addressing any issues or concerns I have had with my 2014 328xi. Andy Hoban most recently has been very helpful in keeping my car running well once again. More

Great service at BMW of Rochester. Prompt, professional, and the lounge is a comfortable place to get some work done while you wait. Ask for Andrew—he will take good care of you! Prompt, professional, and the lounge is a comfortable place to get some work done while you wait. Ask for Andrew—he will take good care of you! More

Sales people are tremendous! As a third time customer, I should know! Bought an Audi A 4, then years later, an X1, then 8 years later another redesigned X 1. Bob Thompson and tea As a third time customer, I should know! Bought an Audi A 4, then years later, an X1, then 8 years later another redesigned X 1. Bob Thompson and team are beautiful! More

Everyone is very professional and pay close attention to your needs. Don’t trust anyone else with my vehicle. Facility is spotless. your needs. Don’t trust anyone else with my vehicle. Facility is spotless. More

Glen in service helped me last week. Since has to be short… amazing!! Service dept is main reason we own 2 bmw’s. Thx Glen Since has to be short… amazing!! Service dept is main reason we own 2 bmw’s. Thx Glen More

Friendly, kind, pleasant, organized, went out of their way and went above and beyond my expectations. way and went above and beyond my expectations. More

This service was for a recall. My only complaint was my engine compartment had oil marks on places from the mechanic that should have been cleaned. My only complaint was my engine compartment had oil marks on places from the mechanic that should have been cleaned. More

Shout out for glen he has always been accommodating helpful. He makes my experience bringing in my car for questions or request very easy thank you. helpful. He makes my experience bringing in my car for questions or request very easy thank you. More