BMW of Rockville

From the time I arrived until the time I left, I was treated with courtesy, respect and friendliness. The team was professional, the waiting area was clean and best of all, there was a lot of helpful c treated with courtesy, respect and friendliness. The team was professional, the waiting area was clean and best of all, there was a lot of helpful communication. Overall excellent experience! More

The service department always takes good care of me! My car is done in a timely manner. My car is done in a timely manner. More

Service managers and the mechanics are always communicating very detailed descriptions of any work that needs to be done on your car. Work is completed on time and perfectly finished. communicating very detailed descriptions of any work that needs to be done on your car. Work is completed on time and perfectly finished. More

On Mother’s Day I was driving home to PA from Northern VA, I was on 495 north when I got a flat. The tires are run flats so I found a hotel near the closest BMW dealership. That happened to be Rockville B VA, I was on 495 north when I got a flat. The tires are run flats so I found a hotel near the closest BMW dealership. That happened to be Rockville BMW. I called service Monday morning and Leon called me back to tell me to bring in the car right away. He advised me that the tire was probably under warranty as it was new in January. We spoke to the other BMW dealership that had installed the tire and were able to implement the warranty! Within a couple of hours this grandma was on her way! Leon was professional, pleasant and helpful! I was very pleased with the great service I received!!! More

BMW of Rockville completed a thorough checkup and determined that the brake pad sensors were routed incorrectly by the garage that had worked on the brakes previously. They rerouted the sensors and d determined that the brake pad sensors were routed incorrectly by the garage that had worked on the brakes previously. They rerouted the sensors and determined that the braking system was in good shape. That is the level of integrity that consumers are seeking in any service industry. More

They provided a loaner, free of charge, since they needed more time to diagnose my car. Will provided me with daily updates about the status and anticipated delivery time of my car. more time to diagnose my car. Will provided me with daily updates about the status and anticipated delivery time of my car. More

Mr Rodríguez did a great job. However, I expressed my total disagreement and dissatisfaction with the technician’s diagnosis in this video https://www.autonation.com/my-account/s However, I expressed my total disagreement and dissatisfaction with the technician’s diagnosis in this video https://www.autonation.com/my-account/servicetracker?id=zrsiBEnypW It sounds like BMW is just looking for excuses for not covering well known factory defects. There are plenty complaints on internet about this dealership’s behavior. Better to say “we don’t cover this” in factory guarantee rather than fake that it would be covered. More