BMW of Roseville
Roseville, CA
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I have given this dealership many chances, and they are truly a blemish to the BMW brand. I have owned BMW vehicles and motorcycles and the customer service at this dealership is horrendous. I had bad expe truly a blemish to the BMW brand. I have owned BMW vehicles and motorcycles and the customer service at this dealership is horrendous. I had bad experiences in sales and maintenance, both times where I had to engage with the management, the GM at one point. Most recently I took my car in for service, and after being told I would receive a loaner due to the distance traveled and confirming this many times before reaching, the service advisor tells me upon getting there that I would not receive one and its impossible for anyone to give me one. She also asked me how old I am - a question which I took serious offense to. I tried speaking to the service manager but he was conveniently out and when I left him a few messages and asked for a call-back, I was ghosted. I will never be returning here and will be suggesting to all of my friends that they do the same. Niello BMW however, has been amazing. 10/10 all around! More
Rocky representing this BMW Dealer was very helpful. Communication excellent. Rocky took good care to keep me updated on my service request. . Communication excellent. Rocky took good care to keep me updated on my service request. . More
Fantastic experience. Q and Ben (as well as anyone else involved) were extremely helpful and very diligent. I was very happy and will definitely go back. Q and Ben (as well as anyone else involved) were extremely helpful and very diligent. I was very happy and will definitely go back. More
The advisor was very helpful and communicated the status of our vehicle daily. Unfortunately the vehicle is somewhat new and repairs are controlled via electronic communication which can be very frustrating of our vehicle daily. Unfortunately the vehicle is somewhat new and repairs are controlled via electronic communication which can be very frustrating, timely and unpredictable. More