BMW of Roseville

I am a long time BMW owner. I'm on my 6th BMW and have been in them since 2010. I've purchased direct from BMW NA and several different dealerships. I do not recommend this one. I'm on my 6th BMW and have been in them since 2010. I've purchased direct from BMW NA and several different dealerships. I do not recommend this one. BMW of Roseville had a CPO vehicle that I was interested in due to specific packages installed. I live 3.5 hours from the dealership, but was willing to make the drive and drop off my trade, at a serious discount, because the CPO car was exactly what I wanted. I agreed with the sales rep that I would finance the vehicle using BMW Financial due to BMW incentives. But I was sent electronic pre-approval and credit application for "Auto Nation". First sign of trouble. I asked if this was for BMW Financial and was assured it was. So I filled it out and was given term options but they did not include the rate incentive from BMW Financial. I requested that be fixed. I then noticed that it was missing the cash incentives from BMW Financial, ($1,000) which I had to request be added on. Further down the form the value of my trade-in was reduced by $1,000. Coincidence? Second sign of trouble. So all electronic forms filled out and pre-approved now I am assured it should be an easy quick transaction when we arrive and the car would get a "full tank of gas and washed". As if that isn't standard practice... We arrive right at our appointment time, 10:30am. Our sales rep is not there. Someone senior in the dealership explains where our sales rep is and is all smiles and offers coffee and donuts. Thanks but Tony's used cars and payday loans down the street does that too... I came 3.5 hours to conduct business and buy a BMW. So we wait 20min for him to return. Third sign of trouble, and now I know this isn't going to be smooth. Our sales rep returns and takes us to the car to look over and test drive. Good news: the car was exactly as described both physical appearance and from the test drive.. Confidence going up. But then I'm told one of the key FOBs was "lost" and will need to be mailed to me (but they had the mechanical key for the lost fob still), so I have 1.5 keys now, and there's a FOB for my car out there somewhere.. Time to sign and take the 1.5 keys right? No, it's time to reapply. Now we fill out an actual BMW Financial application this time, but on paper. Then I have to verify my military status still. (Why didn't we do that before?) Paperwork gets turned over to the finance guy. This is where it became apparent to me what was happening. We go into his office and he says the BMW system isn't working so we can't sign on the iPad he'll have to print the whole thing and sign on paper. What was wrong with the paper copy we just signed if it's a paper placeholder?? Then he proceeds to show us all these packages for maintenance, protections and coverages. He downplays what the CPO warranty covers and upsells all these outside plans to us. Time share presentation. That's what was happening. As soon as I said I didn't want it, I just want the car. The smiles and small talk went away, the temp plate printed, and the rep was brought back to give us the 1.5 key(s). It took 2 hours to get to that point. Once they realized I didn't want any of the stuff they were selling it took 5min to finish the DMV and give us the key(s). A waste of my time. We drove 3.5 hours to pickup a BMW CPO car, using BMW Financial and "Auto Nation" dealership jumped in trying to sell stuff. What should've been a test drive, DMV registration and drive off, turned into a 2hr long event culminating in a pitch to buy unnecessary warranties and services. Now I have the vehicle waiting on BMW Financial and my FOB. Why? We never actually did anything with BMW Financial until the end. A smooth process was set aside so they could sell me stuff. Smiles, niceness, coffee, donuts, a tank of gas, a clean car are not what makes a good dealership. A quick, organized sale that emphasizes getting the customer into the car, is. That didn't happen. A timeshare presentation experience is what we had. More

I’ve purchased multiple vehicles from Athena Estonactoc and Roseville BMW, and every experience has been outstanding. Athena is professional, knowledgeable, upfront, and incredibly easy to work with. She a and Roseville BMW, and every experience has been outstanding. Athena is professional, knowledgeable, upfront, and incredibly easy to work with. She and the entire team at Roseville BMW consistently provide excellent communication, follow through on their promises, and make the car-buying process smooth and stress-free. It’s refreshing to work with people who do what they say and say what they do. I couldn’t recommend Athena and Roseville BMW enough for anyone looking for a professional and enjoyable car-buying experience. More

Excellent customer service at Roseville BMW from everyone involved in my car-buying experience (Sales, Manager, and Financing). Josh was welcoming, knowledgeable, and patient. I never felt any type of pressu involved in my car-buying experience (Sales, Manager, and Financing). Josh was welcoming, knowledgeable, and patient. I never felt any type of pressure to buy and he took the time to answer all my questions. Very happy with my brand new car. I highly recommend this dealership. More

I like Roseville BMW. It is always clean and the staff is always professional. I was there for service. I didn't have to wait. I was approached immediately and escorted It is always clean and the staff is always professional. I was there for service. I didn't have to wait. I was approached immediately and escorted to my Service Advisor. They took care of all my needs and even had a loan BMW to return the next day. Great Job Tierra Guererro (sp). More

I recently visited BMW of Roseville and had a great experience overall. The staff was professional, knowledgeable, and respectful of my time. They took the time to understand my needs, answered all my experience overall. The staff was professional, knowledgeable, and respectful of my time. They took the time to understand my needs, answered all my questions clearly, and did not pressure me into making a decision. More

I get amazing service and support for every service. I will not take my car to anyone else but Nghia at Roseville BMW! I will not take my car to anyone else but Nghia at Roseville BMW! More

Smooth and hassle free purchase. Buying process was expedited in as little time as possible. Buying process was expedited in as little time as possible. More

I bought my car from out of state. Customer service was fantastic during the process. They were incredibly efficient and had the car sitting in my driveway within a few days after sig Customer service was fantastic during the process. They were incredibly efficient and had the car sitting in my driveway within a few days after signing the docs. More

I had to leave Nevada and go to California for my new BMW and despite some skepticism I was pleasantly surprised to see the dealership honor the online price advertised for the vehicle ( something unheard of and despite some skepticism I was pleasantly surprised to see the dealership honor the online price advertised for the vehicle ( something unheard of in Nevada where $10,000 supplements are often requested.) The salesperson was easy to work with. The dealership does not have the fancy coffee shops that Reno has (I guess that is what the supplements pay for) but I don’t go there to eat! More

My service rep, Laura, is the best. She must be promoted and given a raise. She must be promoted and given a raise. More