BMW of San Luis Obispo - Service Center

Lacking in service The BMW service team has got to be the most unfriendly and unhelpful group I have ever encountered. I bought a pre-owned BMW and was sold a prepaid ma The BMW service team has got to be the most unfriendly and unhelpful group I have ever encountered. I bought a pre-owned BMW and was sold a prepaid maintenance program for $2695. Having traded in a BMW Z4 for a BMW 328i, I know how expensive maintenance is, so I felt it would be just that, a prepayment of service during the three years under the plan. Well, turns out THIS BMW 328i only need service when the computer says so. In 3 years, I received a whopping 2 oil changes and 2 wiper blade replacements only because I ASKED to have them done. The on board computer said I needed brakes, but visual inspection said I did not. According to BMW service, my brakes are good for another 35k miles. Must be amazing brakes since the car has 56k miles and has not had a brake job. Promises were made that I could cancel the prepaid maintenance package and get back the unused portion. Turns out that the finance manager (who is now at Perry Ford ) was wrong. My sales woman had also thought the same was true when I recently spoke to her. The GM of Coast won't return my phone call or email. I asked for a measly 60k check up and was told no because I'm at 56k. Prepaid maintenance is NOT the same as insurance. I was sold on the fact that the car would need service every 10k miles. The on board computer thinks otherwise. Oh, but I can get a "free" car wash and a cup of coffee anytime I visit the dealership. More

Customer service ? Took our 650 in for service - they damaged vehicle while it was in the shop. Said they'd take care of it. Then they dropped us. I have contacted every Took our 650 in for service - they damaged vehicle while it was in the shop. Said they'd take care of it. Then they dropped us. I have contacted everyone from the owner of the company on down to the managers at the dealer. 100% unresponsive. Coast BMW will happily take your money but if you have a problem after the sale - they will ignore you until you go away - Starts at the top and rolls downhill from there. No one cares and they dont care that they dont care. More

Not the most friendly BMW Dealership! Never have we experienced such unfriendly service as Coast BMW. They made it difficult to repair our Z4 and would not accept direct payment by my Ins Never have we experienced such unfriendly service as Coast BMW. They made it difficult to repair our Z4 and would not accept direct payment by my Insurance company! They seem to work hard at ‘pushing business away’. I’ve tried calling the Manager and never received the courtesy of a response. Very disappointed. More

Issue Resolution After an initial negative experience, Vince took the appropriate measures both locally and with corporate to secure the issue resolution to everyone's After an initial negative experience, Vince took the appropriate measures both locally and with corporate to secure the issue resolution to everyone's satisfaction that were involved More

No Trust They inflate the "necessary" service every time I take my car in. I call other BMW dealerships for cost of service; Coast is always higher. I have n They inflate the "necessary" service every time I take my car in. I call other BMW dealerships for cost of service; Coast is always higher. I have no trust whatsoever in their integrity. Avoid this dealership! More