BMW of Shrewsbury

I just purchased a pre-owned X3 at Wagner BWM. Mark Daniels made the process a lot easier. He was straight forward about the price and gave me plenty time to think about the purchase. But more importan Daniels made the process a lot easier. He was straight forward about the price and gave me plenty time to think about the purchase. But more importantly, answered all my questions either by phone or e-mail. Not even once he was pushy. I highly recommend him. I also would like to thank Sara Sutherland for providing excellent service on the financial side. More

Mark Daniels our sales person was very pleasant and accommodating, he received a VIP treatment from the moment we walked trough the door. I even recommended Mark Daniels to one of my friend and she pur accommodating, he received a VIP treatment from the moment we walked trough the door. I even recommended Mark Daniels to one of my friend and she purchased a X3 BMW like mine. Everyone was so nice to us and my friend More

The Wagner dealership provides every measure of service that you would expect at a luxury dealership but with a very no nonsense, down to earth attitude. They know their vehicles, help you to wade through that you would expect at a luxury dealership but with a very no nonsense, down to earth attitude. They know their vehicles, help you to wade through the options and packages and communicate very well throughout the process until you car is delivered More

For the past 6 years our relationship with the BMW team has been excellent. The sales crew is excellent - Gene Kalp and Al Moreno- are both so professional and personable and have taken the time to go ove has been excellent. The sales crew is excellent - Gene Kalp and Al Moreno- are both so professional and personable and have taken the time to go over the details with no pressure whatsoever. The service department is fantastic. I would recommend this dealership to everyone. Thank you everyone, especially Gene, for everything. More

Looked at a new car and loved the x3 - Marc was excellent - showed us what we wanted to see and did everything to answer our questions and negotiate the price that we were happy with. Would highly recommend - showed us what we wanted to see and did everything to answer our questions and negotiate the price that we were happy with. Would highly recommend Marc and Wagner BMW - I also have an Audi which we purchased from Wagner Audi so we have had several years of experience with Wagner - they are top knotch. More

I had been searching on-line for a low mileage e92 M3 and came across a listing up at Wagner BMW. I was uncertain about the auto-manual but decided to trek up to Shrewsbury (about an hr away) to test drive came across a listing up at Wagner BMW. I was uncertain about the auto-manual but decided to trek up to Shrewsbury (about an hr away) to test drive the car and compare versus my mint 335i coupe with manual trans. It was obvious that the folks at Wagner were serious about their cars and did ask a number of questions to make sure I was not just an M3 test pilot. I found the staff to be knowledgeable and helpful, doing everything possible to ensure I had a positive experience with the test drive and the dealership. My wife and kids came up to the dealership and the staff made sure they were comfortable as well as I salivated my way across the showroom floor. I decided to purchase the car, found that they gave me a fair value for my trade in and went out of their way to assist in the out of state registration. Fabricio himself drove my new car to the DMV in Connecticut for the transfer to assure me that it was going to be "taken care of" until I was in it. Overall it was the kind of buying experience you would expect from a premium brand like BMW. More

I would recommend Wagner but more importantly Salwa, the dealership is clean and modern. The staff is knowledgeable, pleasant and helpful. Salwa was my sales associate and she spent plenty of time discussin dealership is clean and modern. The staff is knowledgeable, pleasant and helpful. Salwa was my sales associate and she spent plenty of time discussing my needs and wants in a vehicle, I got the sense and the comfort level that she really understood what I was looking for in a car as well as in the budget for this vehicle. We picked 6 sets of keys and started our trek to go find my new BMW! I was equally impressed with the inventory available at Wagner plus Salwa really had a handle on what models and how they where equipped and where they where located on the property. Salwa is extremely knowledgeable and was a pleasure to deal with I will defiantly buy my next BMW from Salwa and Wagner More

The overall experience at Wagner BMW was great. We really appreciated not having to travel to Natick to purchase our vehicle. We found a very good selection of vehicles at Wagner and did not feel the need to appreciated not having to travel to Natick to purchase our vehicle. We found a very good selection of vehicles at Wagner and did not feel the need to travel any further. Our sales executive, Fabricio was very attentive and good with followup. He provided us with more than 3 alternatives that met our needs and requirements and not only offered a fair and competitive price but also met our expectations on the trade in of our existing vehicle. We look forward to servicing our BMW at Wagner. More

I had an extremely bad experience with this salesman (Menachem "Manny" Menasha) when I attempted to purchase a used M3 at BMW Wagner. I offered a price based upon online research at KBB/Edmunds, at whi (Menachem "Manny" Menasha) when I attempted to purchase a used M3 at BMW Wagner. I offered a price based upon online research at KBB/Edmunds, at which point salesman scoffed/laughed and told me I must be shopping for some other car, not an M3. Communications obviously broke down as the salesman was rude and aggressive, and I left the dealership. No big deal. The same salesman called me next morning and attempted to restart negotiations, but of course, with his personality, this was him arguing with me and myself on the defensive. I finally just told him if my offer was so ridiculous, please show me the bill of sale for the vehicle when it was traded in, and I would pay $1500 over any costs of the dealership, as I did not expect them to take a loss. His response: "ARE YOU CALLING ME A LIAR?". This was the exact response. He then went on to say that I didn't trust him, and that I should trust him, and repeated the "you are calling me a liar!" line several times over and over throughout multiple conversations (yes, he called me back over course of several days). I did not enjoy this, nor was I the one calling him. I have purchased 3 other BMWs and never had any issues, but this guy was confrontational and got very personal. I reported this to the sales manager, who condoned all his actions since he is "the best salesman". I flat out asked if the sales manger thought that this behavior was an acceptable way to treat a customer, and as far as I could tell, other than apologizing, he basically said it was the salesman's style and it worked. Obviously Wagner BMW is completely OK with these sorts of tactics, and the sales manager saw nothing wrong with anything that had happened. I will never be stepping foot inside this JOKE of a dealership, and will gladly pay more (thought that also is very unlikely considering how bad this dealership was trying to overprice vehicles and refusing to show any justification) someplace else. Please do not waste your time or your cellphone minutes being browbeaten by salesmen from this place. More

Matt and the service folks went out of their way (literally drove to Holyoke) to ensure my car had the options installed. Salwa was very friendly and was very thorough on the follow up of Satellite (literally drove to Holyoke) to ensure my car had the options installed. Salwa was very friendly and was very thorough on the follow up of Satellite Radio and second key. Dan (Finance) was very pleasant and knowledgeable about the financing options. Definately a pleasant and professional experience. More