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BMW of South Albany
Glenmont, NY
46 Reviews
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46 Reviews of BMW of South Albany
April 11, 2019
Car was worse after they 'fixed' it I dropped my car off, telling them exact;y what was wrong. They fixed it and told me it was ready, I can come get it. So I got dropped off, thinking I dropped my car off, telling them exact;y what was wrong. They fixed it and told me it was ready, I can come get it. So I got dropped off, thinking the car was ready. I paid, the bill was $900 more than agreed to. When I started the car I knew immediately it wasn't one of the items I mentioned when I dropped it of was the radio would not play music for the first 10-15 mins of a drive. When I started it up there was still no radio. I walked back in to service, and explained the problem to the individual at the desk. He looked at me like I was crazy and told me it will eventually turn on. When I refused to accept that he called a tech and told me there might a stuck button, again expecting me to go away. Finally the agreed to look at it, an hour later they told me I needed a part from Germany, wold take 4 weeks or so to get there. So having no choice but to drive home, I soon also discovered the convertible also is no longer working. Since all of these items worked when I dropped the car off, I don't know what to think. Do not trust them. They are out to make the biggest invoice they can, and they do not care about the customer at all. I can't recall the last time I was dismissed in such a manner, I fell completely belittled, simply because my car wasn't working right, they said they fix it, and they certainly did no such thing. More
by 2017AlbanyRogue
Employees Worked With
Brad Korzatkowski
March 19, 2019
Pristine Customer Service at Bmw of South Albany I just leased my new 430xi coupe with Jim Baker from BMW of South Albany, the customer service was incredible not only was I treated with respect I le I just leased my new 430xi coupe with Jim Baker from BMW of South Albany, the customer service was incredible not only was I treated with respect I left feeling comfortable because everything was explained to me (Danielle Colombo was amazing). My car is beautiful and I have found my BMW dealership for life. Thanks so much Jim for helping me and going out of your way to find my dream car. 🤗 More
by Jdecker27
Employees Worked With
Danielle Colombo, Jim Baker
November 04, 2018
Super Service! Larry McMullen is wonderful. Always greets me with a smile and has a rental ready for me. I know I’m going to get the best quality service! Larry McMullen is wonderful. Always greets me with a smile and has a rental ready for me. I know I’m going to get the best quality service! More
by codosk
Employees Worked With
Jim Baker, Lawrence McMullen
November 02, 2018
Winter tires, inspection and scheduled maintenance. Another great experience with these guys. Nothing but a friendly and professional atmosphere all around. I typically deal with Larry Mcmullen or Jeff Another great experience with these guys. Nothing but a friendly and professional atmosphere all around. I typically deal with Larry Mcmullen or Jeff Palmateer who always make you feel like family. It's a pleasure to see them treat everyone that walks through the door the same. I bought my vehicle three years ago and I still get greeted with a hearty hand shake from Jim Baker my salesman as if I bought it yesterday. It's a pleasure to do business with them. More
by BobL
Employees Worked With
Jim Baker, Lawrence McMullen, Jeff Palmateer
October 24, 2018
Had low tire pressure. Turns out I had a flat tire too. Quick service, professional and courteous. Turns out that I had to buy two new tires. They also balanced them for me. They even washed the exterior Quick service, professional and courteous. Turns out that I had to buy two new tires. They also balanced them for me. They even washed the exterior of my car. More
by Tgrahamny
Employees Worked With
Lawrence McMullen, Brad Korzatkowski, Jeff Palmateer
October 22, 2018
VERY TOUGH PROBLEM TO DIAGNOSE.....END RESULT......CAR FIXED I HAD A VERY DIFFICULT PROBLEM TO DIAGNOSE. I HAD A WARNING LIGHT THAT SIMPLY WOULD NOT GO OUT. IT WAS THE AIR BAG AND DRIVERS SIDE RESTRAINT SYSTEM M I HAD A VERY DIFFICULT PROBLEM TO DIAGNOSE. I HAD A WARNING LIGHT THAT SIMPLY WOULD NOT GO OUT. IT WAS THE AIR BAG AND DRIVERS SIDE RESTRAINT SYSTEM MALFUNCTION LIGHT. IT ENDED BEING A WORN WIRE IN THE STEARING COLUMN. I DID HAVE TO CALL SEVERAL TIMES BUT FINALLY GOT A GREAT SERVICE AND A FIXED PROBLEM. BMW EVEN GAVE ME A LOANER TO DRIVE THE THREE DAYS IT TOOK TO DIAGNOSE AND FIX. TOM JESS CALLED ME AFTER I SENT AN EMAIL EXPRESSING MY CONSTERNATION REGARDING THE PROBLEM. HE SAID, DURING OUR FOLLOWING TELEPHONE CONVERSATION THAT, "IT WOULD BE FIXED" AND IT WAS. MY THANKS ALSO TO LARRY MCMULLEN. YES, WE HAD A SERIES OF SMALL PROBLEMS DURING THE DIAGNOSIS EPISODES. WAS IT AN INSURANCE PROBLEM??? OR A BMW PROBLEM???? WAS THE ISSUE. I DID HAVE TO CALL A FEW TIMES BUT END RESULT WAS A GOOD JOB. More
by rickcici
Employees Worked With
Lawrence McMullen
October 13, 2018
I had a great experience but my cars computer was not recali I had a very good service experience however my car’s computer was not re-calibrated so it is still showing oil change overdue and emission check to I had a very good service experience however my car’s computer was not re-calibrated so it is still showing oil change overdue and emission check to be done More
by Mb814
Employees Worked With
Brad Korzatkowski
October 02, 2018
Lovely Yes had what I wanted, Brian went above and beyond to make it happen as usual. Love working with him, have made deals on several BMW’s and hopefully s Yes had what I wanted, Brian went above and beyond to make it happen as usual. Love working with him, have made deals on several BMW’s and hopefully several more More
by Amber2534
Employees Worked With
Brian Tearno, Wayne Beddoe
September 09, 2018
Great Friendly Service Staff were very professional and polite. Repair completed quickly and properly. Washed, vacuumed and detailed interior after completing repairs. Als Staff were very professional and polite. Repair completed quickly and properly. Washed, vacuumed and detailed interior after completing repairs. Also offered courtesy car if i chose not to wait. More
by TMac
Employees Worked With
Lawrence McMullen, Brad Korzatkowski, Jeff Palmateer
September 06, 2018
service call and warranty extension Service was great and warranty offer was fine, but dealership offered a 2018 model, same as mine, with the same down payment as what the warranty exte Service was great and warranty offer was fine, but dealership offered a 2018 model, same as mine, with the same down payment as what the warranty extension would cost. So I wound up trading in my old car for the new one. More
by Jefferson
Employees Worked With
Brian Tearno, Brad Korzatkowski
