Quality Subaru

Quality Subaru
711 North Colony Road
Wallingford, Connecticut 06492
(800) 758-0595

Manufacturer: Subaru

Most Reviewed Employees
Ralph Aquino Ralph Aquino
Sales and Leasing Consultant
Mike Ward Mike Ward
General Sales Manager
Joe Blichfeldt Joe Blichfeldt
Owner
Justin Cassista Justin Cassista
Business Manager
Karen Prisco Karen Prisco
Service Consultant
Gary Thomsen Gary Thomsen
Sales & Leasing Consultant
Chad Esposito Chad Esposito
Sales and Leasing Consultant
Miroslaw Miroslaw "Mike" Mazek
Sales and Leasing Consultant
Jeff Young Jeff Young
Service Consultant
Tim Harris Tim Harris
Sales and Leasing Consultant
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Cable TV
Children's Play Room
Customer Lounge Area
Free Coffee
Free Drinks
Free Loaner Cars
Free WiFi
Parts Store
Pet Friendly
Television
Vending Machines
Courtesy Computer

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 7:30 PM

Tuesday: 9:00 AM - 7:30 PM

Wednesday: 9:00 AM - 7:30 PM

Thursday: 9:00 AM - 7:30 PM

Friday: 9:00 AM - 5:30 PM

Saturday: 9:00 AM - 5:30 PM

Sunday: Closed


Service

Monday: 7:30 AM - 5:30 PM

Tuesday: 7:30 AM - 5:30 PM

Wednesday: 7:30 AM - 5:30 PM

Thursday: 7:30 AM - 5:30 PM

Friday: 7:30 AM - 5:30 PM

Saturday: 8:00 AM - 12:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 5:30 PM

Tuesday: 7:30 AM - 5:30 PM

Wednesday: 7:30 AM - 5:30 PM

Thursday: 7:30 AM - 5:30 PM

Friday: 7:30 AM - 5:30 PM

Saturday: 8:00 AM - 12:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.7/5
60 Reviews
Quality Subaru

Overall Score: 5 Star Rating4.7



About Quality Subaru
Certified: Quality Subaru
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Quality Subaru has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



jubilee
5/22/2012 5:16:54 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Blichfeldt, Justin Cassista, Karen Prisco, Gary Thomsen

My Review of Quality Subaru:
From the moment I stepped onto the Quality Subaru lot until I drove away with my used but AWESOME 2004 Suburu Forester this morning, I was impressed with the staff of Quality Suburu. Before stepping on the Quality Subaru lot I had visited the Toyota dealer down the street, and found the staff their to be somewhat pushy. While, at Quality Subaru, Gary Thomsen was friendly, fun, not at all pushly, and very willing to let me explore the lot. We talked briefly, and then he went and got the keys to 4-5 different cars. Over the course of an hour I drove 3 of them and Gary answered, in his easy going manner, all the questions I had. A few days later I came back with my husband; so that we did not have to wait around Joe Blichfeldt personally came with us on a test drive of the 2004 Forester. I decided this was the car for me and Joe and Gary were very helpful in getting the transactions started quickly so that we could get home before company arrived. On the day I arrived to pick up the car, Karen and Justin were both very friendly and gary did a great job of getting my vehicle ready for me. I had a great experience with Quality Subaru!!!

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sallypallatto
5/22/2012 9:54:00 AM

Overall Score: 4 Star Rating   4.5  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ralph Aquino, Joe Blichfeldt, Justin Cassista, Peter Zagorski

My Review of Quality Subaru:
I was treated fairly while looking for a new car. Ralph was very personable and knowledgeable about the Subaru line of vehicles. I would recommend Quality Subaru again to friends and family if they were interested in the Subaru line.

Since I am a new owner of a Subaru Outback it is hard for me to give much feedback, though my initial dealings with this car dealership has been a overall good one.

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gjh42k7
5/21/2012 3:35:24 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Blichfeldt, Justin Cassista, Chad Esposito, Karen Prisco, Gary Thomsen, Mike Ward

My Review of Quality Subaru:
Not only did I get the best trade in for my old Subaru I recieved the best service and care towards my brand new 2012 Subaru Impreza WRX. The sales team at Quality Subaru were outstanding and helped me every step of the way. They made the whole process easy and pleasurable seeing how it's my first car purchase. All of my questions were answered professionally. If anyone I know is interested in a Subaru I will gladly recommend Quality Subaru.

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David Loukides
5/20/2012 7:26:07 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Ralph Aquino, Joe Blichfeldt, Karen Prisco, Mike Ward

My Review of Quality Subaru:
You guys made it easy.
They were on time for their appointments.
The car was immaculately clean, looked like new.
Most were sincerely friendly not just a fake smile.
Felt comfortable enough to trust them which is unusual in dealing with car dealerships. When an over site was found with my wife they readily changed it to our benefit and did not haggle over the price.
We've already recommended this dealership to our friends.

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Lois Stathis
5/18/2012 9:26:56 AM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Ralph Aquino, Karen Prisco, Jeff Young

My Review of Quality Subaru:
I brought my car to Quality Subaru for the 30,000 mile service plus I was having a problem with the car shaking when I stepped on the brakes at 60 mph or more. Of course this problem had me very concerned. I was very impressed with the friendly greeting I received as I signed in. The service agent took down all my information and
concerns, asked if I needed a car as I was dropping off my car for the service, and then told me it would be about 5 minutes until the rental car would be there. The rental car was there as promised and I was able to leave and attend to my business. During the day I received a call from service telling me that my car had been serviced and I could come and pick it up. No waiting around everything was handled and the problem was explained to me and repaired. I found the Service at Quality above and beyond the service I had received where I purchased the car. I will continue to bring my subaru into Quality for service.

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bbuckman
5/16/2012 7:17:58 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Blichfeldt, Justin Cassista, Karen Prisco, Gary Thomsen

My Review of Quality Subaru:
This experience was by far an unexpected pleasure for both my wife & myself. Gary T. went above & beyond any job requirements needed to make us feel comfortable & knowledgeable about the vehicle. He went over every feature of the vehicles operation before the test drive & then again when we picked it up, so my wife felt very comfortable driving it & she was put at ease. He went over every manual & highlighted the features & important points that pertained to our model. That alone will be a lifesaver. He is by far a role model & an asset to Subaru.
Justin C went over all the finances & also made us feel very comfortable, explaining everything & all offers. He had us laughing about his 3 year old learning to play hockey. He treated us like friends. Karen already scheduled our 1st service appointment, so we won't forget!
We have never experienced buying a vehicle before where the employees & owner are so down to earth and treat you like a good friend. We felt like we were with family.
Where can you go to buy a car and have the owner (Joe B.) make you lunch. That is what Joe B. the owner of Quality Subaru in Wallingford did! He makes a mighty fine Philly cheese steak sandwich with onions, horseradish, & sourcream!!!!!
We are very happy with our new Subaru and will highly recommend Quality Subaru in Wallingford to friends & family.
Kudo's to all of you

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Lou Gazitano
5/15/2012 10:23:15 AM

Overall Score: 5 Star Rating   4.7  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Blichfeldt, Gary Thomsen, Mike Ward, Peter Zagorski

My Review of Quality Subaru:
My wife needed a new vehicle since her mini-van was 12 years old and we decided not to sink any more money into it. We eliminated future mini-vans because they become a money pit after 5 years or so and we typically keep our cars 10 plus years.

It took about 3 weeks to decide that the Subaru was the right vehicle. It got great grades from Consumer Reports and we were especially pleased with its previous reliability record. We test drove the Toyota RAV 4, The Mazda 5, and the Honda CRV and felt that the Outback and Forester were better. Plus, Subaru's AWD system was impressive.

We looked at Dealerraters Connecticut Subaru dealers and decided after reviewing it that Quality Subaru made the most sense even though its an hour from where we live. The owner Joe Blichfeldt was as involved as anyone else and provided us with proof of the superiority of Subaru's AWD system and went out of his way to welcome us (including making a sandwich for my wife)! He struck us as a guy who really cares about his company and wants to please his potential buyers. Our salesman, Gary Thomsen was great. He obviously knows the vehicles and helped settle my wife behind the wheel of a new Subaru Forester. Mike Ward and Peter Zagorski were also instumental in helping us close the deal. They went out of their way to make my wife happy when she noticed a slight dent in the Forester that we were about to buy. Rather than argue with us they recommend that they get an identical vehicle from another nearby Subaru dealership. We bought the vehicle for less than the invoice price. I was very impressed to say the least.

We have had the car about a month and my wife loves it. If Quality Subaru's service is anything like their sales department we will be doing business for a long time.

Do yourself a favor. If you're going to buy a Subaru make sure you give Quality Subaru a visit!

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Amy Humphries
5/13/2012 2:17:34 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ralph Aquino, Mike Ward

My Review of Quality Subaru:
I had a very good experience purchasing my new Impreza. The salesman and the finance person were very helpful - not pushy at all. They made sure my questions were answered, that I was happy with my decision.

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arthur43
5/4/2012 12:39:46 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Blichfeldt, Gary Thomsen, Mike Ward

My Review of Quality Subaru:
Second purchase of a Subaru from this dealer. Great sales and service staff,very knowledgeable, Gary took the time to explain all features of the car to make sure we understood how to operate them. Very pleasant to work with. I have had my other Subaru serviced by this dealer and found them to be reliable and honest in dealing with customers.

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A.Bruscino
5/1/2012 3:51:46 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Gary Thomsen

My Review of Quality Subaru:
I have leased several different types of vehicles over the last 18 years, all from different dealerships throughout Connecticut. This is the best overall experience that I've had. From the very first contact with our sales rep., Gary Thomsen, everything went well. He wasn't pushy, answered every question, and maintained a great attitude and humor throughout our visit. The entire sales team was professional and efficient, and within one week, I was in a new lease with the exact car I wanted and my old car was neatly purchased by the dealership.

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