BMW of Springfield

Customer Service Disappointed in some of the customer service. Keith was excellent in fixing the issue, whereas couldn't get Service to even get me answer to the quest Disappointed in some of the customer service. Keith was excellent in fixing the issue, whereas couldn't get Service to even get me answer to the question More

Bad Behavior I went to Relieable BMW to purchase a used 5 series. I found a car I was interested in and after going back and forth on price for a long time, I tol I went to Relieable BMW to purchase a used 5 series. I found a car I was interested in and after going back and forth on price for a long time, I told the manager that I could get a very similar vehicle for $1500 less from another local dealer and left his office and headed to my car. The manager followed me out of the store yelling that I could go to Kansas City or St. Louis to get service and that he was going to put my name on a list at the dealership and I could not get service on the BMW for 2 years. I called Reliable customer service to get it worked out and got absolutely no response. I then called BMW customer service and reported the manager's behavior. Even though I was told it would be addressed and I would hear something back, it has been over a month and I still have not heard back from anyone. More

They never answer the phone. Long hold times. They try to upsell a bunch of services that you don't need. They are also often rude. to upsell a bunch of services that you don't need. They are also often rude. More

Excellent service, felt more like family than a just another customer! Would highly reccommend. Had a couple bumps in the road with parts coming in, but the dealership was very flexible with letting me another customer! Would highly reccommend. Had a couple bumps in the road with parts coming in, but the dealership was very flexible with letting me take a loaner (and promptly), and return it when worked for my schedule, not just theirs. More