BMW of The Woodlands

I had a very great experience with Gabriel in the service department. Top guy! 5 star from me! department. Top guy! 5 star from me! More

Professional, courteous, helpful, clean and well organized. Just walking in there makes one feel inspired to bring their car there because the enviorment was conducive to professionalism. organized. Just walking in there makes one feel inspired to bring their car there because the enviorment was conducive to professionalism. More

Service rep was good and informative. Got approached by a couple people asking if I was/needed help which was great. Informed of what was needed. Had a great experience, Thanks Gabe! Got approached by a couple people asking if I was/needed help which was great. Informed of what was needed. Had a great experience, Thanks Gabe! More

Great working with Jacob! The little kindness goes along way . It was a simple process. The little kindness goes along way . It was a simple process. More

Excellent customer service from start to finish. Services were coordinated and performed as scheduled without delays. Services were coordinated and performed as scheduled without delays. More

Customer service was a great experience. From salesperson to finance Thank you very much to all From salesperson to finance Thank you very much to all More

Service has been performed flawlessly, and without delays. Advisor Honza always takes good care of the car. I will comeback for my next service here. delays. Advisor Honza always takes good care of the car. I will comeback for my next service here. More

Excellent service department and timely on service. Customer promptly informed, and treated like royalty every time Customer promptly informed, and treated like royalty every time More

Always exceeding expectations! My second car so far and I'll continue to do business with them My second car so far and I'll continue to do business with them More

Received pricing for a BMW I7 from client advisor Nairobi and agreed to lease vehicle. They sent over a form with detailed numbers showing the net pricing after discounts and rebates. The form also showe and agreed to lease vehicle. They sent over a form with detailed numbers showing the net pricing after discounts and rebates. The form also showed the tax, tag, title, fees, etc. After signing the form they asked me to do the credit application which was done. I RECONFIRMED multiple times that the pricing was out-the-door and delivered before signing the form and getting report pulled. After the dealer pulled the credit report, i get a text from Nairobi that they had miscalculated the taxes and that the monthly lease payments would be $145 higher/mth and $5k more over the lease term than originally agreed. Nairobi apologized for the error but after wasting hours of my time and creating an inquiry on my credit report. I was looking for more than apology, I wanted somebody to to do something to help make it right. Errors happen assuming it was not intentional and was looking for some concession due to their mistake to help close the gap. I asked Nairobi for the GM contact and he instead gave me Eric Bowen (head of sales) contact instead. Called Eric yesterday and still have not received a callback. Requested the GM contact info again and has not been provided. Bought a lot of cars and last minute price changes is par for the course for some dealerships but expected a lot more from an AutoNation dealer. More