BMW of Tulsa

Have used this dealer for service on my BMW since 2018 and since 2020 the service is terrible. The communication is horrible w your assigned advisor. The advisors are never the same and they will not resp and since 2020 the service is terrible. The communication is horrible w your assigned advisor. The advisors are never the same and they will not respond to texts, skip simple instructions, do not answer phones and will only return urgent messages 24 hours later. Appointment times mean nothing and you have to always reach out for any update (you may or may not get a response). Most recently I had to take the car back in after a routine maintenance brake fluid flush because the brakes were spongy and not right after the work. They couldn’t have cared less about their mistake or my inconvenience. It was another car in the line for the day. I had the same issue with a late pickup that was clearly discussed at drop off 2 days apart with 2 different advisors. They will not give you a loaner even with appointments booked in advance. My spouse has a Mercedes and we get “luxury vehicle” service at the dealer with excellent communication, loaners, etc. We are looking for a bigger SUV and I love my car, but will not be considering BMW due to this dealer’s service. More

Left several messages regarding the noise and shaking of my vehicle. Problem still not resolved. my vehicle. Problem still not resolved. More

Service representative Miguel was professional and pleasant. Overall a smooth and good experience! Nice job pleasant. Overall a smooth and good experience! Nice job More

Outstanding customer service and professional interaction. The tech was conscience and aware of details. Observed issues easy to overlook and made repair recommendations. interaction. The tech was conscience and aware of details. Observed issues easy to overlook and made repair recommendations. More

Car was very well taken care of. Jonathan Vera is excellent service manager. Always great to work with Jonathan Vera is excellent service manager. Always great to work with More

The Quick service turnaround and friendly staff was terrific. The dealership was clean, comfortable seating and pleasant atmosphere. terrific. The dealership was clean, comfortable seating and pleasant atmosphere. More

Chris did a amazing job getting the car we wanted and made the whole process easy made the whole process easy More

Sale was handled smooth and very professional from start to finish. I would highly recommend. to finish. I would highly recommend. More

EXCELLENT! Marco best salesman I have ever dealt with!! He communicated with us continually until our special order was complete. What a tremendous asset he i Marco best salesman I have ever dealt with!! He communicated with us continually until our special order was complete. What a tremendous asset he is!!! More

Extremely pleased and impressed by the high level of customer care provided by the Service Department! Excellent Communication. Trustworthy personnel! customer care provided by the Service Department! Excellent Communication. Trustworthy personnel! More