BMW of Waterbury

I had been to two other BMW dealerships in CT and finally a dealership that treats you "equal" to everyone else that is in the building. I was just in for an oil change for this visit. The customer service a dealership that treats you "equal" to everyone else that is in the building. I was just in for an oil change for this visit. The customer service is always a very pleasant experiance as well as the work that has been done to my BMW. Will always recommend and will return for future business. More

Wonderful experiance, great people and most importantly left feeling comfortable about the sale. Would recommend this dealership to anyone in line to purchase a new vehicle. left feeling comfortable about the sale. Would recommend this dealership to anyone in line to purchase a new vehicle. More

I just complete the purchase of a 2011 335is from BMW of Watertown. It's a great dealership, service is outstanding, sales team is responsive and easy to deal with, and a hands on general manager that will Watertown. It's a great dealership, service is outstanding, sales team is responsive and easy to deal with, and a hands on general manager that will make sure you're satisfied. I purchased my first BMW from here in 1998, next in 2004 and will not shop anywhere else for a BMW! I learned the hard way, all BMW dealers are not the same. Also, the service team provides outstanding customer service! You won't regret stopping by. More

DO NOT GO TO BMW OF WATERTOWN!!! They are the absolute worst people to deal with. We bought a new car from them and that was fine. The service department, however, is a complete joke. We've had too man worst people to deal with. We bought a new car from them and that was fine. The service department, however, is a complete joke. We've had too many problems with them to list. Some problems are basic like them not returning phone calls, not following up on what they say they are going to do, etc. Some problems are major like giving a quote and not honoring it or telling us our car will be ready at a certain time and then saying it is going to be the next day because the service guy left. This has happened multiple times! We have found them to be DISHONEST is every way and I'd strongly encourage people to AVOID THIS PLACE AT ALL COSTS. We've used BMW in Danbury (excellent) and BMW in Hartford (Good). Use either of them but DO NOT GO TO BMW IN WATERTOWN or you'll be soory you did. More

Jerome Ballesteros provided EXCELLENT service. This is my 3rd BMW and he was very knowledgeable and anything he didn't know he checked on and called right back. He was very persisitent and made everything ve 3rd BMW and he was very knowledgeable and anything he didn't know he checked on and called right back. He was very persisitent and made everything very quick and easy and affordable. Delivered a great car and provided friendly and efficient service. I would highly recommend BMW Watertown as this is my 3rd BMW from them and i have always been satisfied with the service and staff. More

Timely service, vehicle returned as promised at cost quoted. Handled needs such as loaner car and ease of appointment to fit my schedule. Pleasant and competent employees. quoted. Handled needs such as loaner car and ease of appointment to fit my schedule. Pleasant and competent employees. More

I hated my experience and I will not be going back there. 90% of the employees were very rude. They did not try to help me with the vehicle I was interested in. 90% of the employees were very rude. They did not try to help me with the vehicle I was interested in. More

I have 2 BMW's. A 2004 545I, and a 528XI. Both have been to this dealer for regular maintenance. The 545 I had a technical issue. Both Dave and Rich were extremely helpful in keeping updated with what was g to this dealer for regular maintenance. The 545 I had a technical issue. Both Dave and Rich were extremely helpful in keeping updated with what was going on. The repair took a full day yet the charges were even less than I had been quoted. The 545 is now perfect. I recommend this dealership as they are much more helpful and sincere than others I have been to. More

I would not recommend this dealership for sales/lease. The first time I leased my car the salesperson left the dealership 1/2 way through the deal, but I did end up with the car I ordered at the agreed pr The first time I leased my car the salesperson left the dealership 1/2 way through the deal, but I did end up with the car I ordered at the agreed price. This time around, my car was never ordered, I was never informed that it was NOT ordered, and they are not honoring the original agreement. General poor communication. Sales people do not call back in a timely manner. Great cars, but awful dealership in terms of customer service. Will not be getting my next BMW here! More

Walked in cold to BMW Watertown. Strangely all people Walked in cold to BMW Watertown. Strangely all people were on the phone. After waiting Ray showed us a 2008 135i leftover which I bought. Promise Walked in cold to BMW Watertown. Strangely all people were on the phone. After waiting Ray showed us a 2008 135i leftover which I bought. Promised rusted brakes would be painted- did not happen, given $200 floor mats that retail $67, 2 months to get registration - a lot of being put on hold, and different stories depending on who you talked to. I actually did an autocheck to find that my car had been registered. I had to get a duplicate myself- 3 hours at DMV, as original was lost. Took weeks to get refund on registration.. owner on vacation, out sick etc etc. Unreturned phone calls and stories is what you get here. I have since established an excellent relationship at BMW of Newport RI, and infact never have had a problem with any dealership before Watertown. What really make me madest is that the GM at BMW of Watertown does not give a xxxx. When I told him about the overcharge on the mats he actually told me he had more important things to worry about than mats. Must be a very important man, but a good captain he is not. More