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BMW of West Chester

West Chester, PA

Overview
Employees
Reviews
Vehicles
4.8
2,947 Reviews
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1275 Wilmington Pike

West Chester, PA

19382

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Showing 2,947 reviews

February 25, 2025

Excellent service. Pretty helpful and work got done without any issues. Quite happy with the service More

by rohit.nimmakuri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

BMW of West Chester responded

We are thrilled to hear that you received excellent service and found our team to be helpful. It is great to know that the work was completed without any issues and that you are quite happy with the service. Many thanks from all of us here at BMW of West Chester!

February 25, 2025

Enjoyed the buying process. Rob was knowledgeable and the delivery was smooth and timely. Thank you More

by jjdurf
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Nick Capparelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Madden, Rose Smith
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Mar 03, 2025 -

BMW of West Chester responded

We are delighted to hear that you enjoyed the buying process and that Rob's knowledge made a positive impact. It is great to know that the delivery was smooth and timely. Thank you from everyone here at BMW of West Chester!

February 25, 2025

Heather was great! ! She followed up with me the next day and provided excellent customer service. More

by RENEEMARTHA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

BMW of West Chester responded

We are thrilled to hear that Heather provided you with excellent customer service and followed up with you the next day. It is fantastic to know she made a positive impact on your experience. Thank you from all of us here at BMW of West Chester!

February 25, 2025

Incredible presentation, looking forward to becoming a life long BMW owner. Scott went above and beyond. More

by Marshall
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jayson Kirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

BMW of West Chester responded

We are thrilled to hear that you had an incredible experience, and that Scott went above and beyond to assist you. It is wonderful to know that you are looking forward to becoming a lifelong BMW owner. Thank you from all of us here at BMW of West Chester!

February 24, 2025

A very pleasant experience and easy to work with. The entire process didn’t take very long. I am pleased with my purchase. More

by zk9575
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Madden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

BMW of West Chester responded

We are delighted to hear that you had a pleasant and easy experience with us. It is great to know that the entire process was efficient and that you are pleased with your purchase. Many thanks from all of us here at BMW of West Chester!

February 23, 2025

No personal interaction. Just text and email. Never met service advisor even though I know she was sitting 15 feet away at check out. Hard to believe they are interested in s More

by T6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Gibson
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

BMW of West Chester responded

We are sorry to hear about your experience and understand your frustration with the lack of personal interaction. We strive to provide excellent service and communication, and it is clear we fell short in this instance. Your comments are valuable to us; please do not hesitate to reach out directly for any additional comments or concerns. Thank you for your feedback from everyone here at BMW of West Chester.

February 23, 2025

Scott was very attentive, well prepare for our visit, personable, articulate knowledgable, and no pressure sales More

by Tim Ciolkosz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

BMW of West Chester responded

We are delighted to hear that Scott provided you with such attentive, well-prepared, and personable service. It is great to know that his articulate and knowledgeable approach, along with a no-pressure sales experience, made your visit a positive one. Many thanks from everyone here at BMW of West Chester!

February 22, 2025

Pleasant, efficient, concerned, customer oriented! Willing to answer question more than once! With a smile too! More

by CAFENORA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2025 -

BMW of West Chester responded

We are delighted to hear that you found our team to be pleasant, efficient, and customer oriented. It is great to know that we could address your questions with a smile and provide the support you needed. Thank you from all of us here at BMW of West Chater!

February 22, 2025

Joe iezzi in service was excellent in handling my issues. Professional and honest. I’m done More

by APINNIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Izzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

BMW of West Chester responded

We are delighted to hear that Joe Izzi provided you with excellent service by handling your issues professionally and honestly. We are pleased we met your expectations; thank you from everyone here at BMW of West Chester!

February 22, 2025

Scott and the team were wonderful to deal with on the purchase of our certified X5. Also a shout out to “Captain” Kirk!! More

by spflynn0361
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jayson Kirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2025 -

BMW of West Chester responded

We are thrilled to hear that Scott, and the team made your purchase of a certified X5 a wonderful experience. We appreciate the feedback; thank you from everyone here at BMW of West Chester!

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