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BMW of West Chester

West Chester, PA

Overview
Employees
Reviews
Vehicles
4.8
2,948 Reviews
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1275 Wilmington Pike

West Chester, PA

19382

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Showing 2,948 reviews

February 13, 2025

Very professional, accommodates clients, excellent customer service care. Will relinquish their vacation to nake sure you properly taken care of! I am a customer for life! More

by neysasmith
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Nofsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2025 -

BMW of West Chester responded

We are delighted to hear that you found the service you received with our sales department was professional and accommodating. Our team is dedicated to providing excellent customer care, and we're thrilled to know that our commitment to your satisfaction has made such a positive impact. Thank you from everyone here at BMW of West Chester!

February 13, 2025

Kyle Murphy & Jayson Kirk were extremely helpful. I had a great experience purchasing my BMW! The process was smooth, fast, and straightforward. The sales and finance team were extremely helpful, mak More

by mbe21586
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jayson Kirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2025 -

BMW of West Chester responded

We are thrilled to hear that Kyle Murphy and Jayson Kirk provided exceptional service during your BMW purchase. It is great to know that the process was smooth, fast, and straightforward, and that our sales and finance team made everything seamless from start to finish. Thank you from everyone here at BMW of West Chester!

February 12, 2025

Not understanding and did not care about the customer. List insurance card and did not care More

by M_SANDOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Cosenza
3.0
This rating includes all reviews, with more weight given to recent reviews.
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February 11, 2025

Courteous, professional service. Attention to detail. Eagerness to please regarding any uncertainties referencing the cars performance More

by SEMONESMITH
Recommend Dealer
Yes
Employees Worked With
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2025 -

BMW of West Chester responded

We are thrilled to hear that you found our service courteous and professional. Our team takes great pride in paying attention to detail and ensuring that all your concerns about your car's performance are addressed. Thank you from everyone here at BMW of West Chester!

February 11, 2025

Justice is great. Very helpful in retaining my Tag from my old vehicle. Answered all my questions. I will come to West Chester BMW again! Also, I visited the Servi More

by Zackrv10
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Justice Mogano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2025 -

BMW of West Chester responded

We are thrilled to hear that Justice was able to assist you with retaining your tag and answering all your questions. It is wonderful to know that our service department, especially Joe and Bill, provided you with the detailed information you needed about the warranty. Thank you and we look forward to your next visit!

February 10, 2025

Yet another pleasant experience working with Justice. Prompt in responding to questions and had no issue helping me with any of my requests. Indeed, waiting was the hardest part. Once my car was in, More

by Andrew
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justice Mogano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2025 -

BMW of West Chester responded

We are delighted to hear that Justice provided you with prompt and helpful service during your visit. We understand that waiting can be challenging, so we're glad the process was quick once your car had arrived. Thank you from everyone here at BMW of West Chester!

February 09, 2025

Ian is simply the best. He is knowledgeable, professional and a pleasure to work with. More

by susantrodriguez3480
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Capparelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pendelton King
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Feb 10, 2025 -

BMW of West Chester responded

We are thrilled to hear that Ian has provided you with exceptional service. We are pleased his knowledge, professionalism, and pleasant demeanor were appreciated during your visit. Thank you from everyone here at BMW of West Chester!

February 07, 2025

Excellent service department. Always professional, courteous, not taking advantage of me, good service every time for about 20 years now. More

by TINAMARIE247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Gately
3.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caroline Combs
3.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel D'Asaro
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

BMW of West Chester responded

We are thrilled to hear that you have consistently had positive experiences with our service department over the past 20 years. Our team takes great pride in being professional, courteous, and fair with all our customers. Your trust and loyalty mean the world to us, and we look forward to continuing to provide you with excellent service for many more years to come!

February 07, 2025

Great service doing what they said they would do and on time. Well done Ottos More

by LISAR2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justice Mogano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

BMW of West Chester responded

We are delighted to hear that you had a positive experience with our service department. Our team is committed to delivering on our promises and ensuring timely service. Thank you from everyone here at BMW of West Chester!

February 06, 2025

Frank is great to work with and the service experience has always been smooth and efficient at BMW West Chester More

by accgarofalo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2025 -

BMW of West Chester responded

We are thrilled to hear that Frank has been great to work with and that your service experience at BMW of West Chester has always been smooth and efficient. Thank you from everyone here at BMW of West Chester!

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