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Frank Adinolfi
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Frank Adinolfi
Service Advisor
BMW of West Chester (formerly Otto's BMW)
1275 Wilmington Pike
West Chester, PA 19382
116 Reviews
Dealership Experience
24 yrs, 2 mos
Industry Experience
36 yrs, 5 mos
116 Reviews
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116 Reviews of Frank Adinolfi
Verified Customer
Helpful 
April 25, 2024
I typically have a good experience with Frank, but this time was not good. I booked a service appointment and requested ALL required services for the mileage. Frank called after inspecting the car and time was not good. I booked a service appointment and requested ALL required services for the mileage. Frank called after inspecting the car and suggested services that he said were optional. I elected not to have some of the optional services done. When I returned home, the dashboard indicated that service was still overdue. I called Frank and he said service was still overdue because I opted out of the services. Of course I did - he said they were optional! Frank needs to be clearer about what services are required vs optional, as the car clearly thinks the services need to be done, and reminds me every time I start the car. If there is a major issue in the near future, I don't want Ottos pointing to my decision to opt out of a required service. Better communication with the customer was needed here, considering what is being paid. I hope someone reads this. More
by chrisrothe
April 19, 2024
Professional and efficient. . clean location. Professional staff all around.. timely with appointments. Great lounge area, appreciate the refreshments a lot.. . clean location. Professional staff all around.. timely with appointments. Great lounge area, appreciate the refreshments a lot.. More
by PT
April 18, 2024
Franks the best advisor. Always professional, courteous and transparent with charges. Car was left unlocked and gas cover open on lot after service department closed. I disco Always professional, courteous and transparent with charges. Car was left unlocked and gas cover open on lot after service department closed. I discovered when I arrived to sales to pick up keys . More
by rbloemker
April 12, 2024
Bought new tires, picked up the car and they look like they have been thrown around a whole lot. Would expect for the dealership to at least give them a wash before I pick up in which they didn’t. What’s they have been thrown around a whole lot. Would expect for the dealership to at least give them a wash before I pick up in which they didn’t. What’s the point of the big yellow car wash sign if they don’t wash any part of the car. Followed up with Frank and never got a response, 0/10 on customer service. And also sent him a message before that while car was getting serviced, also didn’t receive a response. Seems like the texting function only goes 1 way… More
by Screen name
April 12, 2024
Everything went great. My contact, Joe, was super and kept me informed. Job well done! My contact, Joe, was super and kept me informed. Job well done! More
by keanwspencer1
Other Employees Tagged: Kevin Mahoney, Wilmer Rodriguez , Joe
March 04, 2024
Very easy to work with, prompt communications, and service exactly as expected. Drop off and pick up were also very easy. Dropped off overnight and left the key for the earliest service appointment th service exactly as expected. Drop off and pick up were also very easy. Dropped off overnight and left the key for the earliest service appointment the next morning. More
by clgray07
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