Bachrodt Baraboo Motors - Service Center

Bachrodt Baraboo Motors saved our trip on 08/06/2025. We were traveling in WI from MN when our vehicle began sounding weird. When I contacted this dealership they were willing to take me in right awa We were traveling in WI from MN when our vehicle began sounding weird. When I contacted this dealership they were willing to take me in right away despite no availability. It turned out my car needed an urgent and major repair before we hit the road back home. Lucas (the technician) diagnosed the issue and completed the repair as quickly as possible. Tyler (the service advisor) went above and beyond in coordinating with ordering and delivery of the new part from another city (which was an hour away from Baraboo) and of course, all the paperwork and approvals required for the warranty. Under usual circumstances, this repair would take a couple of days. But because of the people who care: Tyler, Lucas, Keith (who I spoke over the phone initially), the courier (who delivered the part promptly on a very rainy day), and let's not forget the management (who made this all possible), this extensive repair was all done in a few hours. Another detail I would like to mention - the clean and cozy customer lounge where I spent my time waiting. Everything was provided for a comfortable stay: very nice coffee, snacks, water, TV, and a bathroom. I wanted to thank everyone from the bottom of my heart who was involved in our vehicle's repair. Our road trip could've been a lot worse without you. Thank you and God bless you all! Tatyana. More

Dealing with Tyler was a pleasant experience. He kept me informed on what was being done to diagnose the issue with my Renegade. He kept me informed on what was being done to diagnose the issue with my Renegade. More

Fantastic service team. We can always depend on a job well done with our multiple vehicles. We can always depend on a job well done with our multiple vehicles. More

My experience was mostly good. The service department took my vehicle for a couple drives to check for a vibration that wasn’t there. Apparently it’s standard. I didn’t think it The service department took my vehicle for a couple drives to check for a vibration that wasn’t there. Apparently it’s standard. I didn’t think it would cost $200.40 to find that out. More

The service was good. My contact in the service department, Kim, was very detailed, accurate, and timely in her responses. My contact in the service department, Kim, was very detailed, accurate, and timely in her responses. More

Always amazing, fast, high detail and quality service and customer service to our Drivers. Thank You customer service to our Drivers. Thank You More

The dealership seemed to do everything it could to push to get the warranty repairs approved, but I was disappointed about the several days it took to get approval. Work was done quickly once approval was to get the warranty repairs approved, but I was disappointed about the several days it took to get approval. Work was done quickly once approval was received. More

Kim in the service department is fantastic! She has all the answers or get the answer quickly if she doesn’t have it She has all the answers or get the answer quickly if she doesn’t have it More

Friendly, efficient and clean service center. Call them today, and not just for Jeeps!! Easy online scheduling, good coffee. Call them today, and not just for Jeeps!! Easy online scheduling, good coffee. More

Worst customer service I’ve experienced charged $1300 didn’t fix the issue didn’t try to make it right got fed up after repeatedly having to take it back 4 straight days took it kayser in sauk done with didn’t fix the issue didn’t try to make it right got fed up after repeatedly having to take it back 4 straight days took it kayser in sauk done with Baraboo More