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105 Reviews of Bachrodt Baraboo Motors - Service Center
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October 04, 2019
On the road again. I had a superb experience at this dealership. The very helpful staff in the service department repaired my vehicle in a quick and very professional ma I had a superb experience at this dealership. The very helpful staff in the service department repaired my vehicle in a quick and very professional manner. My 2004 Dodge Sprinter with 211,783 miles had decided that the alternator was no longer able to keep the battery charged.I struck out when I sought help for my problem at another shop. I had noticed the dealership on the way to my first attempt at repairs. I was waiting for the doors to open at the dealership at 7:30 am, and was greeted with smiling faces and helpful hands. The service manger Samantha, and my technician, Marvin, were able to get me back on the road again. I was stranded three hours from home and the folks at Baraboo Motors Group helped out this traveler, with nothing but great service. More
by rudi
Employees Worked With
Dana Nachtigal , Marv Kroeger, Samantha F, Mariah Gooding, Brian Smith
Helpful June 10, 2019
Excellent customer service Best person to work on our car. Always professional and polite. Keeps me informed on what needs to be done on our Jeep. And when to do it. Best person to work on our car. Always professional and polite. Keeps me informed on what needs to be done on our Jeep. And when to do it. More
by Falaland
Employees Worked With
Dave Radtke
February 19, 2019
Quality of Service I bring all of my vehicles needing service to Baraboo Motors. Their service department is far superior to others that I have been to. Whenever my ve I bring all of my vehicles needing service to Baraboo Motors. Their service department is far superior to others that I have been to. Whenever my vehicles need service I'll only go to Baraboo Motors. More
by Mike
Employees Worked With
Samantha F, Mariah Gooding
January 27, 2019
Service with a passion The service team at BMG seem to have a passion for their jobs and to ensure that customers are satisfied with the work done on their vehicles. I was The service team at BMG seem to have a passion for their jobs and to ensure that customers are satisfied with the work done on their vehicles. I was driving into work and my wind shield wash wasn't spraying out. I contacted the service team at BMG, they were able to make room in the schedule for my vehicle that day and they picked my vehicle up. They couldn't find the issue and the sprayers worked for them. I received a follow up call and was informed if the issue happened again they would look further. I haven't had the issue since, but I was extremely pleased with their attention to my needs and that they were so accommodating. More
by Kelleto1
Employees Worked With
Samantha F, Mariah Gooding
January 24, 2019
resolved Had my car towed to Baraboo Motors. Lots wrong with it but the main thing was a starter. Had them fix that since that was the only reason it would no Had my car towed to Baraboo Motors. Lots wrong with it but the main thing was a starter. Had them fix that since that was the only reason it would not run. Brought home and a day later it would not start, dead. Called Baraboo motors and their response was that is probably because i did not have them check or fix anything else. So i felt it was my fault and i will need to save up for more work. (She did not request i come to have it checked again); So i left it sit and after a while a friend suggested her mechanic who would take his time to evaluate my car fairly. So i had it towed there and after he checked he found the immediate problem is a faulty starter !!! He replaced it and i brought my car home. I went to Baraboo Motors to ask for a refund and was given the phone number and email for FCA. I submitted my request and after 3 more months i got a call today saying they will not cover my request, go to the dealer. I have called the dealer now and left a message. They all say the the warranty would have allowed the proper dealer (not just my choice of mechanic) replace it at no cost. I DID NOT SUSPECT A STARTER SO I WAS NOT THINKING I NEED A PARTICULAR PERSON TO REVIEW OR WORK ON MY CAR !!! After all this it came to the attention of Samantha Faul who was so very understanding, helpful and efficient. In a matter of a couple of days my issue was resolved. I can not thank her enough !! Great job Samantha. More
by ghawn
Employees Worked With
Samantha F, Mariah Gooding
December 03, 2018
Awesome experience!! Everyone here is super friendly & very professional. Would definitely recommend the service department. Alot of experienced technitions. Mike Carney i Everyone here is super friendly & very professional. Would definitely recommend the service department. Alot of experienced technitions. Mike Carney is very low pressure which I appreciate More
by garybellis
Employees Worked With
Mike Carney, Samantha F, Mariah Gooding
November 09, 2018
Awesome service Had service done to my jeep. Great expereince from the awesome staff who checked me in to the tech who performed the job. Highly recommend them. Great Had service done to my jeep. Great expereince from the awesome staff who checked me in to the tech who performed the job. Highly recommend them. Great waiting area and very clean facility! More
by Paula
Employees Worked With
Dave Radtke, Mariah Gooding
October 23, 2018
Excellent Service Sam and her team are the best service group I've ever worked with. Always friendly and accommodating. I drive an extra 15 miles from my "home town" de Sam and her team are the best service group I've ever worked with. Always friendly and accommodating. I drive an extra 15 miles from my "home town" dealership because of the excellent service I receive from Baraboo Motors. More
by port1042
Employees Worked With
Samantha F
August 30, 2018
Good service, good humor, and a smile When we left Lake Delton to head home after a two-week vacation we discovered a very loud sound coming from the rear wheel area of our 2009 Dodge Gran When we left Lake Delton to head home after a two-week vacation we discovered a very loud sound coming from the rear wheel area of our 2009 Dodge Grand Caravan. My contact with BMG was Christina Bryant who made everything easy - from helping me coordinate towing, setting an appointment that would work with my schedule, and keeping me apprised of repar costs and status. Having a disabled vehicle while traveling is not fun nor easy but BMG made it tolerable. More
by RFman
Employees Worked With
Christina Bryant
July 14, 2018
GREAT We arrived in Wisconsin for a overnight family get together from Illinois on a Saturday around noon when a bolt broke on our caliper bracket. We calle We arrived in Wisconsin for a overnight family get together from Illinois on a Saturday around noon when a bolt broke on our caliper bracket. We called around either shops were closed or booked until Monday or Tuesday. Baraboo motor group said come in and we will check it out. They fit us in between, when they could and we were on our way with new bolts on our bracket with in the hour. We are so grateful they took the time for us. Friendky, caring staff. Thank you!!! More
by E Lancaste
Employees Worked With
Samantha F
