Baierl Toyota

I took my car in because the AC wasn’t blowing cold air. They charged me for that I have not asked for, said it was “fine,” but the problem was never fixed. To make things worse, before I even left, the sta They charged me for that I have not asked for, said it was “fine,” but the problem was never fixed. To make things worse, before I even left, the staff kept begging me for a 5-star review. If they focused on actually fixing cars instead of chasing reviews, customers might be happier. More

Always a great experience with Baierl Toyota, fast, efficient and reliable service, Staff is always courteous and friendly, efficient and reliable service, Staff is always courteous and friendly, More

Brought my car in for a check engine light and rough idle. They charged me a diagnostic fee, didn’t fix anything, and the light came back on the same day. When I went back, they wanted to charge me agai idle. They charged me a diagnostic fee, didn’t fix anything, and the light came back on the same day. When I went back, they wanted to charge me again. Total waste of time and money, avoid this dealer. More

Miss Ansley was excellent. She schedule to fit is in before our vacation and communicated well throughout the process. She schedule to fit is in before our vacation and communicated well throughout the process. More

Short wait and well organized. Technical people were very helpful and knowledgeable. All people were friendly Technical people were very helpful and knowledgeable. All people were friendly More

Brought my car in for a simple brake issue, and the dealership made everything worse. They kept my car longer than it should, charged extra for things I didn’t agree to, and the brakes still squeak. Wh dealership made everything worse. They kept my car longer than it should, charged extra for things I didn’t agree to, and the brakes still squeak. When I called back, no one seemed to care. Definitely not a place I’d trust again. More

This dealership has predatory practices from start to finish with sales. Offered scrap value for trade in, tried to lock me into 9+% APY loans, refused multiple requests for documentation, and ultimately finish with sales. Offered scrap value for trade in, tried to lock me into 9+% APY loans, refused multiple requests for documentation, and ultimately I had to back out of the sale due to incompetence from sales associate Gavin G. and the sales manager. What should have been an easy transaction since i was offering mostly cash turned into a back and forth of unscrupulous tactics from the Baierl Toyota dealership. 10/10 would not recommend. I am going through a different dealership. More

Won’t Be Back Terrible service from start to finish. Staff acted like helping me was a chore, and no one followed through on what they promised. When I raised concerns, they brushed me off instead of do Staff acted like helping me was a chore, and no one followed through on what they promised. When I raised concerns, they brushed me off instead of doing anything. Left feeling frustrated and undervalued. I'm taking my business elsewhere. More

I would never trust Courtney Gardina, the service manager at Baierl Toyota, or the dealership itself for any warranty-related service again. I purchased my vehicle from Baierl Toyota and, naturally, retur at Baierl Toyota, or the dealership itself for any warranty-related service again. I purchased my vehicle from Baierl Toyota and, naturally, returned there for its first-year service. When the car developed an issue, I was told—quite rudely by the service advisor—that it wasn’t covered under warranty. I was shocked, given that the vehicle is still under the manufacturer’s warranty. Courtney Gardina assured me she would escalate the issue with her Toyota representative. I trusted her to do the right thing, but ultimately, I was told the same thing: “It’s not covered, and you’ll need to pay out of pocket.” Thankfully, I sought a second opinion. I visited another Toyota dealership just 8 miles away, and without even needing to speak with a manager, the issue was resolved immediately—and fully covered under warranty. This experience confirmed my worst fears: Baierl Toyota either lacks integrity or competence (or both) when it comes to honoring warranties. They tried to push an unnecessary expense on me, and I strongly advise others to stay away. Baierl lost my business and my family business forever! If you value honest service and proper warranty support, look elsewhere. More