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Baker INFINITI Charleston

Charleston, SC

Overview
Reviews
4.2
48 Reviews
Call Dealership (843) 852-4001

1513 Savannah Hwy.

Charleston, SC

29407

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Showing 48 reviews

December 07, 2023

Worst communication of any service department I’ve dealt with and didn’t complete the work. My car was at Baker Infiniti for over 5 weeks waiting on a part that was on back order. Phone calls and texts we More

by Jeff’s Girl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
DAS Reputation Management
Report | Print
Dec 08, 2023 -

Baker INFINITI Charleston responded

Hello, we take your feedback seriously and would appreciate the opportunity to discuss your experience at our Service Center. Please contact us at your earliest convenience. We look forward to speaking with you and coming to a positive resolution. Sincerely, The Team at Baker Infiniti of Charleston

Helpful
November 26, 2023

It's okay. Pretty far drivebjustvforboil change but I like the attention to detail given More

by thill2978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
Report | Print
Nov 29, 2023 -

Baker INFINITI Charleston responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you that you are willing to travel to come see us. Sincerely, The Team at Baker Infiniti of Charleston

Helpful
November 03, 2023

Received well by service writer, Eric. Service performed on car was done in a professional & timely manner. More

by jimmieg
Sales Price Transparency
Service Price Transparency
Purchase Time
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric, DAS Reputation Management
Report | Print
Nov 07, 2023 -

Baker INFINITI Charleston responded

Jimmie, thank you for your kind words. We feel our service department is what makes Baker INFINITI Charleston special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, The Team at Baker Infiniti of Charleston

Nov 07, 2023 -

jimmieg responded

You are welcome. See you at the next service.

Helpful
November 02, 2023

Below prior experiences. Disappointed. Poor communication. Lack of follow up and follow through on the status of repairs. More

by bob greene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
DAS Reputation Management
Report | Print
Nov 06, 2023 -

Baker INFINITI Charleston responded

Thank you for sharing your experience with us, Bob. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Team at Baker Infiniti of Charleston

Helpful 1
July 10, 2023

All staff I encountered were friendly and helpful. The facility is a welcoming environment and always kept neat and clean. More

by TTurner
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
Report | Print
Helpful
July 01, 2023

I was told little about the condition of vehicle besides the obvious they could have give more Details More

by guillermojr007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Female adviser , DAS Reputation Management
Report | Print
Helpful
April 16, 2023

Jeremy Rock provided exceptional service, thank you to the entire crew who fixed an issue I experienced while traveling from another state. Baker Infiniti deserves 10 stars! More

by traveler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rock, DAS Reputation Management
Report | Print
Helpful
March 02, 2023

Patrick Reeves demonstrated professionalism and very courteous. I am completely satisfied with the excellent service I received. More

by fbenjamin2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
Report | Print
Mar 06, 2023 -

Baker INFINITI Charleston responded

Thank you for your very kind review and highest rating about Patrick and our service team at Baker INFINITI of Charleston! We will pass along your comments to Patrick and our service manager. Exceeding your expectations is our goal and happy to hear we accomplished this for you. Thanks again for taking the time to leave us your comments about your recent visit. We look forward to seeing you in the future. Enjoy your day!

Helpful
February 01, 2023

Very trustworthy people work there. Great communication with them.Lots of inventory to choose from. More

by monroec
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lucas
Report | Print
Feb 05, 2023 -

Baker INFINITI Charleston responded

Thank you for your praise and kind comments about Lucas and our sales team at Baker INFINITI of Charleston. We strive to deliver an excellent experience and glad you found this to be the case during your visit. Please let us know if there is anything else we can do for you; we are more than happy to assist! Thank you again for the great review!

Feb 05, 2023 -

monroec responded

I also had a great experience working with Donovan in your repair department. He openly communicated with me and was extremely patient with me throughout the process, .truly an asset there. Lucas and the manager in Sales explored the best option for me to be successful there and get what I truly wanted at the price that was comfortable for me!! I had a very positive experience there. I would have no problem referring people there. Everybody was patient and kind. Lucas was sensitive to my needs and was so kind !! A good mix between business and great human customer service. They had to be patient because my situation was a little complicated for me. Not sure that I would have gotten the same treatment anywhere else. Thanks ‼️

Helpful
August 03, 2022

You have a wonderful crew who worked with us in trying to get some issues resolved which did not work at all More

by Tremsahawk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda Hodge, Christen, and a really nice gentleman I’m sorry I don’t remember his name
Report | Print
Aug 05, 2022 -

Baker INFINITI Charleston responded

We are glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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