Reason for Visit: Sales
I recommend this dealer: No
My Review of Balise Chevrolet - Oldsmobile:
I had a very good experience buying my first truck from Balise... 3 years later, the second truck was an entirely different story - I don't know what happened.<br>Starting from the purchase day, the finance department had pulled what I felt were a couple of very unprofessional and slightly sneaky moves regarding the finance terms. Against my better judgment, I bought the truck anyway. When I mentioned the incident to the GM, he informed me that 'well, it's a done deal now' and offered me a free oil change to pacify me. I felt as if I'd just been taken for a ride, and smacked in the face afterward. <br>I started having problems soon after (6 mo?) with the transmission, and found myself caught between Chevy and Balise... nobody wanting to help. Admittedly, it's not an easy problem to reproduce, but it's a safety issue, not to mention reliability (transmission shifting erratically and very hard) and I thought for sure that Balise would want me to be a satisfied customer, and try to help. Not so. Balise explained how they'd 'love to help, but if they can't produce an error code in the computer, then Chevy won't pay them for the warranty work'. Chevy explained that 'unless the dealer can find an error code in the computer, they're not obligated to do anything under the terms of the warranty'. All of which, in my opinion, is just plain BALONEY. I paid a lot of money for a work truck, and I'm hesitant to work with it.<br>I could add PAGES of more technical gripes that I've had with Balise, but.... long story short, I was truly disappointed with the basic integrity, ethics and approach to customer service at Balise.<br>Hope your experience is better than mine!
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