Balise Chevrolet GMC

I went in with my husband to look at new vehicles, as I’ve been considering trading in my current vehicle. First of all, the sales rep acted like she hates her job and was not really friendly or enth I’ve been considering trading in my current vehicle. First of all, the sales rep acted like she hates her job and was not really friendly or enthusiastic. And then, after being insulted with a ridiculously low trade-in value of my 2016 Rogue with less than 100,000 miles on it, we inquired as to *roughly* what monthly payments would be given what they wanted to sell me a particular vehicle for and after my trade in. We were told, “we won’t know until we check with the bank.” I told them verbatim, “what does that mean? you’re not going to do a hard inquiry on my credit right now, are you? Because I don’t want a hard inquiry on my credit report right now.” (if I didn’t find something I liked there, why ruin credit score in case I find one somewhere else that I was committed to buying, right?) We were told that they weren’t going to do a hard inquiry, but in order to “check with the bank,” I had to sign a form. Since being told they weren’t going to do a hard pull, I signed a piece of paper figuring they’d do a soft pull. Fast forward 10 days, I do a quick creditkarma check because I found a vehicle that I’m committed to buying, and guess what? They xxxxx did it, and now my score has gone down. My husband then called and spoke with a manager to try and sort it out, and they defaulted to, “well she signed the form giving us permission to,” and my husband told the guy that we had been told that they weren’t going to do a hard pull. The guy basically said ‘oh well’, and then actually had the nerve to ask if we were still interested in finding a vehicle with them! They could have done what the next dealership initially did—aside from superb customer service—and ask me to pull up my creditkarma account so as not to disrupt my credit when I wasn’t even sure if I wanted a vehicle from them yet. I’m very disappointed in this dealership‘s antics, and rest assured, I will not be buying a vehicle with them. More

6 hours agoWorst experience, if you get a call from 6 hours ago Worst experience, if you get a call from Mike or an internet sales manager Matt. Hang up, total bait and switch. Wasted an entire day 6 hours ago Worst experience, if you get a call from Mike or an internet sales manager Matt. Hang up, total bait and switch. Wasted an entire day after a completely transparent phone call about what I was looking for only to have the deal increased by thousands of dollars once I was in the show room. Stay away from Mike and Matt. I’m sure I won’t hear from a manager there about this. They only seem to respond to the good reviews of people who weren’t burned by this dealership More

I had a great experience buying from Balise. However, one experience from the service department has turned me away for good and has prompted me to write this review. I called the service department when the experience from the service department has turned me away for good and has prompted me to write this review. I called the service department when the heater in my Dodge Ram 1500 wasn't working to determine if that component was covered in the extended warranty that I purchased at time of sale. The representative I spoke to on the phone inappropriately intensified the conversation. Basically, I called to ask if the "heater component" was covered in my warranty package. I kept being told that until Balise ran a diagnostic on my vehicle that they could not guarantee me whether or not my issue was covered. This makes sense, but I just wanted a ball park ie: is the heater component covered, not is the blender door actuator covered. After moving forward with that tense conversation I did schedule a diagnostic assessment to attempt to remedy my heater. Upon prompt arrival of my appointment time, the assistant manager asked me to "park my vehicle closer to the door next time", it snowed the day before and I speculate that he didn't want to get his feet wet. I was then asked, "why did you bring a Dodge to a Chevy dealer?". At face value common sense makes that seem like a viable question. On the other end, common sense tells me to bring my vehicle back to the place where I purchased the extended warranty after the sales manager told me that I could bring it back to Balise for more than just "routine maintenance". For obvious reasons this statement rubbed me the wrong way and felt rude. At 3:00 p.m. the same day they called and informed me they hadn't gotten to my vehicle and asked permission to keep it overnight where I obliged. The following day I called at 2:00pm to receive a status update. At that time I was informed that my vehicle "just went into the bay 20 minutes ago" and that no diagnosis had been found yet. So for almost 2 complete business days they haven't even diagnosed the issue (this doesn't include any potential repairs ie: parts and labor cost and time). I received a call approximately 2-hours later stating that the "code scanners", even the aftermarket ones, couldn't exactly pin-point my vehicles issue and that I needed to take it to a Dodge dealership. I went to go retrieve my vehicle and confronted the assistant manager. He was apologetic but also knew he was in the wrong. He did not charge me for a diagnostic fee which I am grateful for. I am writing this review so that other customers understand how Balise's service department ACTUALLY conducts business prior to them falling victim to this inappropriate and unprofessional level of customer service. Had I been told at the beginning, and in a courteous manner, that Balise probably will not be able to diagnose the exact issue and that it would suit me better to go to a Dodge dealer for technical reasons then I would have taken their advice and written a completely opposite review because they would have been upfront with me and then it would have shown that they were still willing to point me in the right direction ie: good customer service. Unfortunately, this is not the case. More

Smooth and easy purchase. Shaun and Gary guided menthrough the entire process. Truck was just as I promised. I would recommend shopping at Balise to my friends. menthrough the entire process. Truck was just as I promised. I would recommend shopping at Balise to my friends. More

Dealer with salesman who cares Made to feel like part of the GMC family. Gary Provencher went above and beyond even after sale was completed. Service Dept was quite efficient on f Made to feel like part of the GMC family. Gary Provencher went above and beyond even after sale was completed. Service Dept was quite efficient on first visit. More

Purchased a new Dodge Caravan I was happy with my experience at balise. They had great customer service and are a great dealership. Derrick helped me purchase my new 2018 Dodge Car I was happy with my experience at balise. They had great customer service and are a great dealership. Derrick helped me purchase my new 2018 Dodge Caravan. He was a very helpful salesmen. More

Bought 2012 Elantra Best costumer service around great humble people they took care of me and girlfriend like family I would definitely go back to them and HIGHLY HIGHL Best costumer service around great humble people they took care of me and girlfriend like family I would definitely go back to them and HIGHLY HIGHLY recommend anyone there Gary in sales is the man More

First Class Purchase Experience! Very impressed with Balise GMC / Buick in the way we were treated with the purchase of a new car for my dad. Both Gary and Manager Mike worked hard to Very impressed with Balise GMC / Buick in the way we were treated with the purchase of a new car for my dad. Both Gary and Manager Mike worked hard to get us to where the numbers needed to be, and those numbers were fair to both parties. Looking forward to doing business with them again in the near future. More

used car Bought a used vehicle,had a serious issue...the team worked very hard ...figured it out and problem was fixed.Beth and Steve worked together to keep m Bought a used vehicle,had a serious issue...the team worked very hard ...figured it out and problem was fixed.Beth and Steve worked together to keep me informed and happy...thanks again More

Four star experience. Highly recommend. I Highly recommend Balise . Got the deal I wanted with no hastel. Barry and Mike made it great experience leasing a 2019 GMC Acadia. I live 2+ hours I Highly recommend Balise . Got the deal I wanted with no hastel. Barry and Mike made it great experience leasing a 2019 GMC Acadia. I live 2+ hours away but definitely worth the trip. More