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Balise Kia
West Springfield, MA
21 Reviews
Welcome to Balise Kia
Balise Kia Wants To Help You Capture That Feeling
There’s nothing quite like pulling off of the lot in a flashy new Kia. It’s something that stays with you for a long time and changes the way you look at your daily driving experiences. Here at Balise Kia, we know and appreciate this enduring feeling that driving a Kia can create. We want to capture that feeling and deliver it to you time and time again, with the help of our vast lineup of new and pre-owned vehicles.
What model of Kia vehicle interests you most? Our extensive collection of new Kia vehicles includes the Kia Cadenza, Kia Forte, Kia Optima, Kia Rio, Kia Sedona, Kia Sorento, Kia Soul, Kia Sportage and more, giving you all of the leeways you need to make an informed decision on the next car you will be operating. Trying to save some money and still look good in a quality vehicle? We have a great collection of pre-owned vehicles and pre-owned vehicles under $15,000 that are solid options you don’t have to break the bank for. You can’t go wrong when you stop by our dealership and explore our showroom.
What Else Can Balise Kia Do For You?
Aside from providing stand-out options for you to rule the day in, we can cater to the entire vehicle purchasing process for you so you can really soak it all in and avoid stressing out over your next car. This includes going over all of your financing options with you, from loans to leases, and delivering solutions to your every need. Our finance team is very experienced in handling an assortment of issues that arise during financing and can answer every question you have along the way.
After you are out on the road for a while, you probably are going to need some tune-ups and maintenance done. That is where we can come in. Our service team consists of highly trained technicians that can get everything done for you, from oil changes to tire rotations and car repairs. You can affordably get back on the road quickly and feel glad that you stopped by our service center after scheduling a service.
Take the next step towards owning the Kia model you’ve been daydreaming about for months by stopping into Balise Kia, located at 603 Riverdale Street in West Springfield, MA. We can’t wait to assist you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 21 reviews
August 30, 2025
What a wonderful experience! Lynnelle Magenst took care of me and made purchasing my new car simple and smooth! I highly recommend her to anyone looking to purchase their new car Lynnelle Magenst took care of me and made purchasing my new car simple and smooth! I highly recommend her to anyone looking to purchase their new car! More
by James
Employees Worked With
Lynnelle Magenst
August 30, 2025
The process at Balise Kia was very straightforward, and I had a really good experience. Everything was handled smoothly, and I’d definitely recommend them. had a really good experience. Everything was handled smoothly, and I’d definitely recommend them. More
by emaier319
Employees Worked With
RJ
August 20, 2025
Great customer service! !! We did our business with Andres Santiago!! After looking around at many car dealers Andres brought us back here. His kindness and attention to deta !! We did our business with Andres Santiago!! After looking around at many car dealers Andres brought us back here. His kindness and attention to detail made our transaction an easy one. Thank you. More
by Ldd0661
Employees Worked With
Andres Santiago
June 28, 2025
I worked with Marangy. She helped me narrow down to the car that fit my lifesyle best and answered all my questions & concerns. I highly recommend this dealership. She helped me narrow down to the car that fit my lifesyle best and answered all my questions & concerns. I highly recommend this dealership. More
by Jay
Employees Worked With
Marangy
June 04, 2025
Worked with Marangy Acosta for my salesperson. She was great and very informative if there was something she didn't know the answer to she asked someone else. Also worked with Joe and Jose for so She was great and very informative if there was something she didn't know the answer to she asked someone else. Also worked with Joe and Jose for some finance stuff and George the manager. Everyone was great and made sure everything was perfect and to my expectations before I left. Will recommend! More
by caityocy
Employees Worked With
Marangy, Joe, George
May 14, 2025
Excellent service, they answered every question that I had with 100% accuracy and also live the way they help and satisfied my needs had with 100% accuracy and also live the way they help and satisfied my needs More
by DRoyalty
Employees Worked With
Marangy Acosta, Giovanna Bacchiocchi
October 10, 2024
Zero stars if I could. Horrible car buying experience. The worst nightmare you hope never happens to you. Spent hours negotiating a deal with them. While they kept having d Horrible car buying experience. The worst nightmare you hope never happens to you. Spent hours negotiating a deal with them. While they kept having different "managers' come over and try to talk about so many things to confuse me. They got pissed off because I refused to cooperate. Negotiated a deal the car needed some things done, had to fight about it. Car was never detailed properly had scratches they said they'd have buffed out. Ian the sales guy pretends like he's some victim and sits back and lets all this happen. Asked for an appointment 2 weeks out to have services I negotiated done, George literally yells at me and says the deal needs to be wrapped up before the end of September refuses to put in writing what needs to be done to the car. I said ok not buying the car I dont trust anyone's "word" and definitely not a car dealership. George relents gives a "We Owe" with the list of things that needs to be done. Ian repeatedly drops the ball does not follow up to get it scheduled. Ian tries to weezle out of doing the services asking to be sent a copy of the "We owe" and making me provide proof they were supposed to do anything. Finally over 3 weeks later an appointment is made, services performed, car STILL not detailed. Car is still scratched nothing was done about that despite the fact its on the "we owe" that the car would be detailed and the scratches buffed out. Do NOT go here, this is the worst car buying experience I've had in decades. Sadly it exactly mimics the horrific experience I had at their Hyundai Store in 2011. The ONLY Balise dealership I've had a decent experience with is their Mazda store. I will never ever go to Balise Kia again and will not recommend them to anyone. Go elsewhere if you value your money and your sanity. Their negligence is inexcusable, they are grown adults and blame everyone but themselves. More
by DCMA
Employees Worked With
Manager George, Sales person Ian
