Balise Kia

After spending hours working on a deal for my sister, her credit being pulled, her having an excellent credit, great income work history, we came up with a final quote. We were then asked to put a deposit do credit being pulled, her having an excellent credit, great income work history, we came up with a final quote. We were then asked to put a deposit down to secure it. Since they had to close they told us to come back on Monday to close the deal. When my sister went in to sign final paper work and pick up the new car at last minute they backed out on the proposed deal as they claimed the financing leasing could not honor it. The dealer then requested an additional $1K down payment in all $3k down claiming my sister income to debt ratio was not acceptable to finance and with that they would then lower her monthly payment by $45 dollars. I had specifically asked the sales guy there Cohn to please ensure to take care of my sister. He said he would but as soon as I called him out on this dirty old trick dealers do he said he was insulted. At this point my sister was distraught. These people created a joyful moment into a very traumatic situation as my sister was there alone and I was on the phone. The finance person there abruptly got on the phone but we could not salvage the deal as it was unless we had my mother as cosigner. Cohn you are there to service the customers well and honor the word and quotes that people pay a down payment for. If we would have backed out of the deal guess what we would have lost our deposit. How convenient for you all. When the deal then has to be switched to benefit the dealer and finance, then who cares for the customer. I have to say that at least they refunded my sister the following day, but this experience was not a good one and I had no choice but to documented here. We then contacted Kia who were able to accommodate us with an extension on my sister's current lease. Something that was asked of the enfield kia and the sales guy there had said was not possible. Having dealt with Rickcase Kia in Florida for years I had never encountered such a thing. Customers are accommodated when numbers are agreed upon and mistakes or bad communications happens. Sometimes concessions are made in order to ensure they have a happy customer who can then turn around a recommend them. If they knew they didn't have a final payment from finance then don't take a deposit, have the customer come in when you can give them assurance from finance on the final price and don't waste peoples times and money. Have some decency Watch out from this dealer, they don't honor their word even if you put a deposit down and agree on principles. Their word is worthless More

Great experience! Nice people…easy to work with and very professional..no pressure Would definitely recommend!! Would buy from them again. Nice people…easy to work with and very professional..no pressure Would definitely recommend!! Would buy from them again. More

In a short summary, I purchased my car in august 2020 during a mait special (oil changes) they had for 3 years 60k miles. Went fine for first few times, had to remind them but they still eventually under during a mait special (oil changes) they had for 3 years 60k miles. Went fine for first few times, had to remind them but they still eventually understood and did not charge me, however I went for my last free oil change and I even mentioned BEFORE the oil change this was my last free one, they said nothing. Then when done, give me a $90 bill for changing my oil and they had zero record to show me anything different, service manager doesn’t care to even look up the ppwk and will tell you to pound sand, he told me “I better figure it out” service managers have zero concern about promises. Do not purchase a car there or make sure you keep every document with promises and get anything in writing and save. No accountability or care that they could have told me that prior to the oil change. This isn’t the first bad encounter with them either. Learned a lesson and just trying to warn others. More

Professional and no high pressure. They have done what they said they were going to do. They have done what they said they were going to do. More

Excellent service, especially from Ralph (service advisor) and Hector (auto technician) always updated me on the progress done on my car. Professionally handled the case with the extended warranty co advisor) and Hector (auto technician) always updated me on the progress done on my car. Professionally handled the case with the extended warranty company. Definitely recommend Balise Kia. More

This rating is for the online/contact experience because I didn't actually purchase a vehicle from this dealership. They were very prompt and polite when reaching out to me online and via text/phone call. I I didn't actually purchase a vehicle from this dealership. They were very prompt and polite when reaching out to me online and via text/phone call. I was kept up to date via email on the car I was looking at as well as any new arrivals that were similar. They seem easy to work with during the purchase process and I would recommend them to a friend. More

I spoke with James I was assured the car would not be sold out from underneath me that I would be hearing from someone the next morning with a video of the vehicle, the next day I receive no call no vide sold out from underneath me that I would be hearing from someone the next morning with a video of the vehicle, the next day I receive no call no video in the car was sold I would’ve put money down on it like I asked and I was told by James the finance manager not to worry that they would not sell the car out from underneath me when in fact that’s exactly what happened and I never received a phone call to follow up at all it was just bad business More

I was in town visiting a friend. My headlight's bulb went out the night before. The next morning I had to leave the state for the rest of my travels. I stopped into Balise and explained to Sara I was went out the night before. The next morning I had to leave the state for the rest of my travels. I stopped into Balise and explained to Sara I was in a hurry and if they could at all be quick with the light bulb change, I'd be ever so grateful. Guess what? I was ever so grateful because they had me IN & OUT (per my request) fassssssssssssster than I could sit down and start to read a magazine in the lounge area. Now that's what I call service!! Sara and I had a nice friendly chat about the area where she offered touristy ideas for my next trip when I was paying the bill. Overall, the price was right, the service was fast and friendly. You can't get better than that. I recommend Balise for your car's repairs. More

best car buying experience I ever had I am not a young man and have purchased several cars from dealerships in my lifetime from Toyotas, Nissans, BMW, Porsche. just to name a few. this was I am not a young man and have purchased several cars from dealerships in my lifetime from Toyotas, Nissans, BMW, Porsche. just to name a few. this was the best car buying experience I ever had. No Hastle, just straight up buying and they stand behind their sales. The service department and the prices where so reasonable there is no reason not to take it to the dealer. A $24.00 oil change at the dealership? What more can I say. I highly recommend this dealership. More