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Balise Toyota
West Springfield, MA
121 Reviews
Balise Toyota of Springfield is one of the dealerships that believes is providing a better experience at every touch point. No matter when or how you're interacting with our car dealership, we want you to come away with a memorable experience. Our beautiful Toyota facility is one of the key things that allows us to help customers feel like they're experiencing a better dealership experience. The main thing is really our people. Each and every one of the team members of the Balise Toyota staff truly loves cars, trucks, and Toyotas. We're a family of car lovers who want to connect people with the right car for them.
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Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 121 reviews
April 26, 2004
Back in late December, the dealer stated that the Corolla LE with the options I wanted was located elsewhere and would be delivered within a week or two. That proved to be untrue. Subsequently, the car was o LE with the options I wanted was located elsewhere and would be delivered within a week or two. That proved to be untrue. Subsequently, the car was ordered from Toyota. Balise held the car until the 1st day of a 4-day $1,000 factory rebate promotion in mid-February (Washington's Birthay sale). On the day of delivery (6-weeks after deposit made, and 2-weeks after car was shipped to Balise), the dealer attempted to add $1,000 to the agreed upon purchase price and then "deduct" it if I signed over the rebate. They even had the gall to insist that the original price was the "post-rebate price". even though the promotion didn't even exist yet (the original delivery date was to have been more than a month before the rebate promotion).<br><br>Additionally, the cruise-control that was included in the original order (well-documented) was missing and the dealer has refused to add it. <br><br>Buying new cars has never been a particularly enjoyable experience because of all the games that you have to put up with, but this was by far the worst sales department I've ever dealt with.<br><br>I plan to be replacing our other car in the near future - probably with another Toyota - but definitely not one from these guys. What a shame that such a great car has to be represented by dealers like this.<br><br>Hope this helps other prospective buyers out there. More
by BoKukil
