Balise Toyota

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Balise Toyota:
I bought a Rav4 through the American Express Buyer Service with Balise responding with the best price by far of the four dealers responding. I thought the offer (below invoice) was too good to be true on a model that was in short supply everywhere and had several follow up discussions with sales staff. Both Ryan and Dave patiently answered my questions, sent me the complete offer sheet and followed up with me. I was buying a car 200 miles from my home but the price savings made it worth it. Since I have owned Toyotas before and rarely had any problems, I felt safe in buying from a distance. When I arrived at dealership on a Friday night, everything was as promised. Carol thoroughly reviewed the vehicle with me and Dave and Ryan came by to say hi. I was in and out of the dealership in under an hour. I appreciated the professional manner in which this was handled and especially appreciated the great price and immediate availability. I can't say enough about how clean and quick this transaction was with none of the games played by most dealers. Well done Balise!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Balise Toyota:
Each person I worked with gave me their full attention and made me feel very comfortable. I was shocked to discover how easy and smooth the car buying process was, since I was initially nervous and apprehensive. Every detail of the car was carefully discussed and demonstrated, and each Balise associate I worked with had a bright personality, which I really appreciated. The price I got for the used car was a true deal, and the condition of the car inside and out was immaculate. I saw the car before it was detailed and there was a remarkable difference! I am completely satisfied with my experience there and would recommend this dealership to anyone in a heartbeat. Great people, great service and great products!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Balise Toyota:
I bought a new Toyota camry from Balise Toyota West Springfield Ma. My wife and I had a wonderful time at dealership. Mark Poirier was a excellent salesman great knowledge of the camry line, and the manager Choo was extremely helpful. I would buy from Balise Toyota again and I would recommend my family and friends.

Steve & Wendy

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Balise Toyota:
I just purchased my third vehicle from the Balise group, in this case a 2010 Prius from Balise Toyota at their West Springfield store. Ryan responded very quickly to my Internet inquiry for a new Prius with a below MSRP quote. I went in the following day and met with Chris Fredette who tirelessly negotiated a fair trade-in value for my Honda. We agreed on a price for the Prius, but the color combination I wanted was not in stock at any local dealers. This delay gave me time to search for a lower price, which Balise unhesitatingly matched. Once they located my second-color choice we closed the deal in less than 24 hours. Jon in Finance found a great APR of 4.25% and the delivery person was thorough and detailed. All in all an excellent, low-pressure buying experience. Highly recommended!!

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Balise Toyota:
My daughter & son-in-law went to Balise on MY RECOMMENDATION (I had previous experience with the Lexus division). They picked out their new vehicle, put a deposit and was told they had to get it from their R.I. location and would let them know when it was in. Waited. When a week went by, my son-in-law called them and was told the vehicle was not available. Mind you, NO PHONE CALL! They were then told they could get another vehicle for the same price. He said fine. Wated. He called them after another week and was again told the deal didn't go through. NO PHONE CALL .... AGAIN! This process started before the new sales tax rate went into effect. I've now advised them to get their deposit back and go elsewhere. If that's the way they're gpoing to treat you BEFORE the sale ........
I was going to Balise myself to purchase a new vehicle. Guess what?

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Balise Toyota:
We had the most horrible experience at Balise Toyota in W Springfield Massachusetts. Three times we went there. First time we were there for 3 hours. We did the paper work and were set to pick up car. We made an appointment for delivery. The next day. Day 2; I called Balise to confirm the car was ready. We were there for 4 1/2 hours. Once we were helped (2 hours later) we were informed that the person who sold us the car was not there and that they couldn't find any paper work on us. In addition we were told that we had to re-apply. This is despite filling out numerous forms on the computer the day before. We proceeded to go through all the paper work again, but the numbers were different. We Were told to come back the next day to straighten the matter with the sale person and the financial manager. Day three; we were there 4 hours. Sat down and went over the numbers. Originally they had promised us $7000 trade in on our Matrix and 500 dollar deduction from the price of the new car. Day one we agreed to this, day 3 they decided to take the $500 off. After arguing this we were told sorry, no deal.

We walked out in discuss. it was a matter of principle. Each person told us something different, but what really struck me is how condescending each one of the employees are. From the sales person to the manager. Don't ever buy a car from BaliseToyota. Bad experience.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Balise Toyota:
Everyone at Balise was was easy to deal with and they didn't waste my time. I did not feel pressured by my salesperson or the finance manager. I got the payments I was looking for. I left well informed about my new Tacoma. I will recommend Balise to my freinds.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Balise Toyota:
My husband and I bought a new 2008 Camry.
Sales experience was great, very easy to do business with them.
Initially used internet pricing and they were the easy and best dealer to work with. Stacy responded in 15 minutes to my request for pricing. She was great. I love my new car.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Balise Toyota:
I purchased my first new Car with Balise and had it sereviced with them until I moved.
All the employees were very polite and friendly, plus the new building is very consumer friendly.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Balise Toyota:
Balise Toyota -BUYER BEWARE!! I went in to this dealer to purchase a Highlander they didn't have it on the lot but were going to locate one and get it in a few days. Long story short they avoided me for weeks and when they finally called they located one that didn't have the options specified. I told them that was not good, i needed the options - they supposedly went ahead and picked it up anyway - then tried everything in their power to keep my deposit!! BUYER BEWARE - As I started working thru the process to get my deposit back I found out they have MANY, MANY complaints from consumers. They are very shady!

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