Balise Volkswagen - Service Center

Horrible Dealer Arrogant and not trustworthy.Ive been waiting three months for a right front fender for my VW JETTA.Nobody ever calls back.Thet lie and say we will . Terrible place don't get your car t waiting three months for a right front fender for my VW JETTA.Nobody ever calls back.Thet lie and say we will . Terrible place don't get your car there.Dibt have it repaired there.Dont have it serviced there.Was told we will call you back.They never did. I went to replace a gas cap.I asked the parts person if he coutdo it He broke the anchor and I had to wait two months for the new part.They wanted to put a rivet and hang ny gas cap to that!I told them I want a new part because broke it ! I was told by a cocky arrogant parts person. We don't know when your part will be in! Stay away from that place! More

Called to check on my car, person that answered the phone hung up on me! Was told yesterday I would get an update no one called. Very disappointed with service and the rude staff member I spoke with. Startin hung up on me! Was told yesterday I would get an update no one called. Very disappointed with service and the rude staff member I spoke with. Starting to rethink buying Volkswagen, car was in the shop for a whole month before waiting for parts. Not happy. More

Brought suv in for service and it was a very pleasant experience. Amanda was our service advisor and she was knowledgeable, friendly and very professional. Thanks Amanda for making it a simple and easy experience. Amanda was our service advisor and she was knowledgeable, friendly and very professional. Thanks Amanda for making it a simple and easy experience. Looking forward to our next visit!! More

PLEASE!!! If you value your time, money, or peace of mind at all do not waste it is with these people. I purchased a 2013 certified pre-owned Jetta Sportwagen from Balise about 2 years ago. The sale went per at all do not waste it is with these people. I purchased a 2013 certified pre-owned Jetta Sportwagen from Balise about 2 years ago. The sale went perfectly, and at the time I THOUGHT I was getting a nice car for a decent price. Less than 2 months after I drove off the lot I noticed a leak going into my trunk space and pooling up in the spare tire well and a rattle coming from the sunroof. They tightened a couple bolts and allegedly fixed the leak which was supposedly just a clogged drain pipe from the sunroof. A few months later I noticed the problem was persisting and getting worse so I brought it back again, and again they said they fixed it. To make a VERY long story short, between the months of December 2018 and July 2019 I had to bring my car back on 6 separate occasions and it was in their garage "under repair" for over 60 days in only 8 months, all for the same problem with the sunroof flooding my car with water. They claimed to have done multiple 8 hour water tests and could not find any leaks....my father and I took my car home that day and conducted our own test in the driveway and found exactly where the water was gushing in from in under 10 minutes. On multiple occasions they lied to me claiming repairs were made that very clearly were not, right down to a simple oil change. The interior of my car has also suffered, being taken apart and sloppily put back together multiple times. The service rep I interacted with the most was dismissive, inattentive and very condescending about my concerns. Claiming they steam cleaned and throughly dried the carpeting only to get there and find the car sitting in the lot, fogged with condensation and the carpets filthy. The service manager only seemed to want to intervene when I brought my father with me and he was forced to. The list goes on and on but my last visit really put me over the edge. My warranty is now up and the problem with the sunroof continues. When I went back a week ago they were willing to fix it still but she claimed that there was nothing they could do for me as far as temporary transportation, as I was no longer under warranty, EVEN THOUGH this is an ongoing problem that they've had multiple opportunities to fix. I work 2 jobs at over 50hrs a week and cannot be inconvenienced and without a car for an unforeseen amount of time (one repair visit once took 34 days). As I no longer have the time, patience or money to continue this fight I've been in contact with my attorney and the Attorney Generals office and hope to be protected under the lemon law. Please think twice before engaging with such dishonest and inconsiderate people. More

awful dealership. do not give a xxxx, just want a sale. do not make keys on site and not required to give you a duplicate. could not answer why sales does not tell you this. a true fly by night outfit with do not make keys on site and not required to give you a duplicate. could not answer why sales does not tell you this. a true fly by night outfit with bush league sales and service. they also do not tell you what is needed to.prove residency. just want the sale, get you a plate and your on your own never seen such rudeness More

I would like to thank Al Cacchiotti (Service Advisor) at Balise VW in West Warwick. He took excellent care of us when in need. We purchased a New 2091 Atlas SEL R-Line from another dealership in RI. Had Balise VW in West Warwick. He took excellent care of us when in need. We purchased a New 2091 Atlas SEL R-Line from another dealership in RI. Had nothing to do with Balise VW, it was due to the availability of the specific vehicle we wanted. Unfortunately, the dealership (Shi#craft) we purchased the Atlas from could not fix or basically was not willing or able to fix the shaking issue we were having when the vehicle approached 65 - 70 MPH which had been an issue since the day we purchased the vehicle. I called Balise in desperation to see if they would take a look and correct our problem. Without hesitation, they took the vehicle in the very next day and provided the correction needed and the vehicle is now driving smooth as it should have from the beginning. Long and Short - Go to Balise VW for your next purchase. Service is everything and these guys have it. Clean Facility, Knowledgeable Staff, Excellent State of the Art Service Department. Shi#craft has none of this. Thank you again Al. Greatly Appreciated. Rick R. More

5 Star Service Experience Bob in service was great, got a flat on Sunday night, brought it there Monday morning and had it back Monday afternoon. Timely and professional Bob in service was great, got a flat on Sunday night, brought it there Monday morning and had it back Monday afternoon. Timely and professional More

Service is questionable I brought my VW in yesterday for Blaise to check my airbag light and a few other minor things. The service fellow was very kind and the waiting a I brought my VW in yesterday for Blaise to check my airbag light and a few other minor things. The service fellow was very kind and the waiting area is convenient. After about 30 minutes, the service advisor updated me on the air bag light and the explanation for it which made sense. Now the questionable part began. He had a piece of paper in his hand listing additional service recommendations totaling $1321.71. First a wheel alignment as there was some wear on all the tires -$79.95, then brake rotors and pads replace - 431.52 and finally vacuum pump leaking oil - replace $545.12. I was told my brake pads are as thin as a credit card and are grinding the rotors. Of course I said no to all of the above, paid the $110 bill I was handed to check and turn off the airbag light and went on my way. I dropped my car off at Monroe Brakes this morning with instructions to replace front brakes, rotate and align wheels and check for oil leak. I just received a call from them asking if I really wanted my brakes and rotors replaced as they have more than 50% life still left. They also said just my back tires are a little worn and don't recommend moving them to the front as I will have more issues with worn tires at the front. They can't find an oil leak either. I always like to give dealerships the benefit of the doubt but clearly, yesterday they saw a woman come in with her vehicle and thought I might cave to their "recommendations". Wrong woman, I've dealt with too many seedy dealerships in the past to not see the signs. The big one yesterday was the body language of the service advisor and his inability to look me in the eye when recommending all the other work. More

Quick and easy Recently upgraded my lease and was very satisfied with how easily Wade made the transaction - all we did was trade keys. My sales representative, Wade Recently upgraded my lease and was very satisfied with how easily Wade made the transaction - all we did was trade keys. My sales representative, Wade, was accommodating and a true professional from the first phone call to following up weeks after. Thank you, Volkswagen and your outstanding customer service! More

Excellent professional service Came in for service and revisited after 5 years to check out new cars. Unbenounced to me the gentleman who initially sold me my car is now the genera Came in for service and revisited after 5 years to check out new cars. Unbenounced to me the gentleman who initially sold me my car is now the general manage. Totally deserves it!! Pleasant knowledgeable positive atmosphere. David who sold me my car was very attentive and not overly aggressive.Excellent customer service! More