Back

Banister Chrysler Dodge Jeep Ram of Hampton - Service Center

Hampton, VA

4.2
160 Reviews

160 Reviews of Banister Chrysler Dodge Jeep Ram of Hampton - Service Center

Sort by
May 19, 2024

It was a good visit this time. Nothing went wrong the people were super nice. More

by amgillispie73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Elliott
May 24, 2024 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

Thank you so much for taking the time to share your feedback! We greatly appreciate your business here at The New Banister Chrysler Dodge Jeep RAM!

May 14, 2024

Failed inspection on my windshield wipers even though they are fairly new. I went back home to wash my car and took it back and they passed. What a joke. Also had to reschedule a recall 3 times because t More

by M
Recommend Dealer
No
Employees Worked With
Dont remember
May 23, 2024 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your recent experience and apologize for any inconvenience you encountered. Regarding the car wash issue, we understand your frustration and are looking into ways to improve our inspection process to ensure consistency and reliability. Your experience is important to us, and we will use your feedback to better train our staff and refine our procedures.

May 14, 2024

My service writer Lindsay worked hard with Chrysler to get my work covered by my warranty. See was a great help. More

by WILLIAMSON61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsay Givens
May 24, 2024 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

We are happy to know that our team could be of service to you during your recent visit. Thank you for choosing The New Banister Chrysler Dodge Jeep RAM!

May 13, 2024

IT TOOK 2 TIMES TO GET THE PROBLEM FIXED, BUT IT WAS FOUND OUT TO BE A DEFECTIVE PART ON THE TRANSMISSION PAN FILTER. AFTER IT WAS REPLACED IT WORKED LIKE IT DID BEFORE. THE FRONT BRAKES AND ROTORS More

by wamplerke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NONE OF THESE PEOPLE
May 24, 2024 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

Thank you for choosing The New Banister Chrysler Dodge Jeep RAM! We are happy to know that you had a pleasant customer experience.

May 13, 2024

The team got me in quickly, found the problem and got it fixed right away More

by JADUNN8041
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cano Hughes
May 24, 2024 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

We greatly appreciate your feedback! We thank you for choosing The New Banister Chrysler Dodge Jeep RAM!

May 13, 2024

Well had to bring vehicle back for same problem cause it was not fixed properly More

by BILLK40JR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lyndsay Givens
May 23, 2024 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

We greatly apologize for the inconvenience Bill. We have addressed this issue for you, and we hope we can earn another opportunity to make it up to you. Thank you

May 12, 2024

Awesome Service Advisor! We have worked with Ashley House for quite a number of years now and she is absolutely the best service writer we have ever had. More

by jolinfeller7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley House
May 24, 2024 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

Your kind words are greatly appreciated! We are happy to know that we could be of service to you during your recent visit. We look forward to continue to be here for you whenever you are in need. Thank you for choosing The New Banister Chrysler Dodge Jeep RAM!

May 11, 2024

The service department has improved since Banister took over. My vehicle was taken in on time and the recall and inspection completed ahead of schedule. More

by mlalli246
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonie Brown
May 24, 2024 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

Your feedback means so much to us! Thank you very much for taking the time to share your experience! We look forward to continue to instill new practices in our service department to improve the customer experience for everyone. Thank you for choosing The New Banister Chrysler Dodge Jeep RAM!

May 11, 2024

The entire staff were exceptional. They were professional, knowledgeable, and courteous. My repairs were done in a timely manner and I was informed through the process. I will continue More

by PMWVR79
Recommend Dealer
Yes
Employees Worked With
Lindsay Givens
May 24, 2024 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

Thank you very much for taking the time to share your feedback! We are happy to know that you had a pleasant customer experience during your recent visit! Thank you for choosing The New Banister Chrysler Dodge Jeep RAM!

May 10, 2024

Since Banister took over, there has been a remarkable overall improvement at this dealership, and they were pretty solid before Banister. They make a point in not only having great service, they're worki More

by rcfrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley House
May 24, 2024 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

Your kind words mean a lot! Thank you for choosing The New Banister Chrysler Dodge Jeep RAM!

...
13
...