Banister Nissan of Norfolk

Great dealer customer service. Bad Customer service at Nissan Headquarters. Not a happy camper. Submitted paper work to them on Extended warranty. They messed it up with wrong name. Called and they say it Nissan Headquarters. Not a happy camper. Submitted paper work to them on Extended warranty. They messed it up with wrong name. Called and they say it is corrected but never recieved a new package with the proper name. All I get is it is in the mail. Wonder what they would have said if my payment check was in the mail. Would not recommend Nissan to anyone if thet screwed this up or not cared what if something really important happened. I believe in customer servive not being treated like a hot potato. More

The entire experience was terrific. Ms. Bright didn't force the Juke on us. She was patient and allowed us to test drive vehicles before we even saw the Juke. We went from buying a used vehicle to buying force the Juke on us. She was patient and allowed us to test drive vehicles before we even saw the Juke. We went from buying a used vehicle to buying a new vehicle specifically because of her assistance, friendliness and thoroughness. She assisted me in setting up my phone and even called me two months later to give me a tip that she learned in a training class about the Juke. I brought my vehicle in for the first oil change and met very nice maintenance staff members who answered all of my questions professionally. Everyone has been great. It's been the best experience I've had from any dealership in Hampton Roads. More

My wife and I first met salesman Ron Watson who showed us the truck models in stock. None met our needs so he then referred us to the sales manager, Richard Geczi. Richard immediately took charge and scann the truck models in stock. None met our needs so he then referred us to the sales manager, Richard Geczi. Richard immediately took charge and scanned the dealer market for the Nissan Titan we were wanting. Our desires were unique and very few models of the type were were seeking were available. Apparently others thought the same and the market for our truck model dried up. It became apparent that we needed to special order our Titan. Richard worked deligently to beat all competitors prices (Nissan, Ford, Dodge, General Motors etc.) and the final package that he presented to us helped make our decision an easy one. We were impressed with the straight talk and accommodating manner of the sales experience. In retrospect, we love the Nissan Titan truck and feel especially fortunate to have met Richard and Ron since our whole buying experience with Charles Barker was the best we ever had! I would not hesitate to recommend family and friends to that dealership since I know from personal experience that they will get a very fair deal and enjoy working with an especially pleasant staff. Don & Darlene Moskowicz More

from the moment i walk in the door. i was greeting with a friendly smile and everybody make me feel important. that is why i decided to purchase my car there. i would recommended this dealership because of t friendly smile and everybody make me feel important. that is why i decided to purchase my car there. i would recommended this dealership because of the friendliness and caring that they put in each person. More

Donovon was very patient with us as I searched for a new car. He was never pushy but answered all our questions and did it in a pleasant manner. The whole dealership was pleasant and has been when I took car. He was never pushy but answered all our questions and did it in a pleasant manner. The whole dealership was pleasant and has been when I took it in for an oil change. I am very happy that I finally bought from Charles Barker Nissan after shopping at several other dealerships. Not only are they close to home but I did not feel like they were trying to put one over on me the entire time I was looking at cars. I bought a blue 2011 Nissan Sentra SR and have really enjoyed it. More

I will recommend Charles Barker Nissan to anybody that asks my opion of the dealership or the Nissan brand of automobiles. I originally went to Charles Barker to get my 1999 Nissan Maxima serviced for a asks my opion of the dealership or the Nissan brand of automobiles. I originally went to Charles Barker to get my 1999 Nissan Maxima serviced for a vehicle immobilization issue. While I waited, I met Mike and began talking about cars and life. I felt that he treated me like a close family friend from the start and the rest of the staff far exceeded my expectations. The General Manager is a fair and nice business man. Stacey the finance manager is spectacular as well. Please forgive me as I cannot recall the name of the woman that handles the vehicle protection process, but I know that she was very knowledgable and professional. I am 100% satisfied with the staff, product, and value for my money. On a side note, I replaced the Mass Airflow Sensor in my 99 Maxima GLE and have done some other essential maintenance. I just returned from emergency leave in Greenville, South Carolina and got 31.35 miles per gallon. I originally contemplated trading my beloved Maxima in, but I bought the service manual and have it running far better than ever with a zero to 60 in 8.15 seconds. I plan on getting at least 300,000 miles out of it. In closing, Nissan is a superior automobile, the staff at Charles Barker Nissan are knowledgable about their product, friendly and professional. Thanks Charles Barker Nissan. Your loyal customer, Daniel McAferty. More

The people I worked with were very nice, helpful, pleasant and not at all 'pushy'. I am somewhat familiar with Nissan since my son has a Nissan and also my daughter. Both purchased at Charles Barker pleasant and not at all 'pushy'. I am somewhat familiar with Nissan since my son has a Nissan and also my daughter. Both purchased at Charles Barker. I am pleased with the deal I got and happy I did not have to get a cashiers check! I was in and out in a decent amount of time with a nice new shiny car that I am getting ready to go out and drive right now!! Wynona Blackburn More

Everyone I met at the Charles Barker dealership has been very helpful and supportive during and after my Z purchase. From finding the right car in my price range to getting my delivered on time, I was well very helpful and supportive during and after my Z purchase. From finding the right car in my price range to getting my delivered on time, I was well satisfied. Unlike my previous experience with Hall Nissan, I will recommend CB Nissan and Donovon Stone to people I know. More

I was very pleased with the whole feel of the dealership from start to finish. My salesman Michael Heckman was a real pleasure to work with and I had a good feeling with him. I was pleased with the deal we from start to finish. My salesman Michael Heckman was a real pleasure to work with and I had a good feeling with him. I was pleased with the deal we worked out and exceptionally pleased with the trade in. Brian was great also! More

After explaining to a friend that my car had put me down, she recommended Mr. John Hall at Charles Barker Nissan. I went to the dealership and Mr. Hall took very good care of me. He explained all my option she recommended Mr. John Hall at Charles Barker Nissan. I went to the dealership and Mr. Hall took very good care of me. He explained all my options and I purchased a 2010 Ford Focus SES. I have recommended Mr. Hall and Charles Barker Nissan to several friends. Thank you for such a wonderful experience. More