I was saw a used Escape and inquired about it, learned it was 4wd so not interested. Dave contacted me via email and asked if I would like a new Escape for the same price. What's not to like about that? I came, I looked, I drove, I bought, am happy. Dave was easy to work with, was upbeat, cheerful, helpful and answered all my questions and the last one that turned out to be 10 more questions. Very patient with me.
Ninety-nine percent of the folks I met stood, smiled, shook my hand and were cheerful.
Thanks to all.