Barber Ford

Purchased new explorer We purchased a 2017 ford explorer from Lindsey. She was awesome. Very helpful in finding what we wanted! Great experience again!! We had excellent ser We purchased a 2017 ford explorer from Lindsey. She was awesome. Very helpful in finding what we wanted! Great experience again!! We had excellent service from start to finish. Highly recommend! More

M&J/ 2F150's and 1Explorer The Explorer was the third vehicle that we purchased from Barber 2 F150's and 1 explorer. All three buying experiences have been enjoyable. We purc The Explorer was the third vehicle that we purchased from Barber 2 F150's and 1 explorer. All three buying experiences have been enjoyable. We purchased the first 150 in 2010 when the salesman gave us a better price on the same vehicle than 2 other dealerships. We returned to Barber Ford knowing that we were going to be treated honestly. We have not used their service department except for oil changes as we have not experienced any problems. More

New to Leasing - Great Experience My wife & I had a great sales experience at Barber. We went in with the idea to purchase a Ford Edge but were unsure of which model, engine or buying My wife & I had a great sales experience at Barber. We went in with the idea to purchase a Ford Edge but were unsure of which model, engine or buying option to exercise. Pete, our sales rep, was outstanding walking us through the choices. After test driving two different Edge vehicles to determine suitability of the 2.0L versus 3.5L engines, we chose the former although we found neither to be wanting. Upon deciding model and engine configuration we faced the purchasing decision. Originally our thought was to purchase outright but after weighing the options and seeing the dollar pros and cons with Pete, we choice to lease. Randy in finance also did an excellent none pressure job going over the various leasing options. All in all, my wife and I had an outstanding first experience with this dealer and look forward to doing business with Pete and the rest of the team in the upcoming years. More

Fantastic sales and service experiences! Best Dealer! The used car sales team helped me find the perfect vehicle for my business and family, even though it was a GMC. I have found Barber to be thorough i The used car sales team helped me find the perfect vehicle for my business and family, even though it was a GMC. I have found Barber to be thorough in their attention to detail, both in the sale of vehicles and in the service department. I am always impressed with Jake's professionalism and demeanor every time I get to deal with him, as I bring one of our 4 vehicles in for service. Beautiful facility filled with people who care! More

Recall and customer service My mothers experience at this dealership has been nothing but a headache. From a recall not being done right to a service call regarding her car stall My mothers experience at this dealership has been nothing but a headache. From a recall not being done right to a service call regarding her car stalled and needed repair and no one returning her calls for two weeks would never recommend this dealership to anyone very very poor customer service More

excellent customer service! We live over an hour away from Barber Ford but it was well worth the drive! Everyone we met was so nice! They all made us feel welcome and appreciated We live over an hour away from Barber Ford but it was well worth the drive! Everyone we met was so nice! They all made us feel welcome and appreciated. Barry, our salesman was extremely knowledgeable and very patient with all our questions. There was no pressure at all to purchase a vehicle. Just a willingness to help and make us happy. Barry called after our purchase to check in and answer any questions we came up with. Barber Ford is a great place to shop for a new vehicle. I would highly recommend them and will definitely use them again! More

F 150 Great service from the sales force. Very knowledgeable. They both went out of their way to provide options for F 150's in which I was interested. Great service from the sales force. Very knowledgeable. They both went out of their way to provide options for F 150's in which I was interested. More

Excellent dealership My experience with the team at Barber Ford was outstanding especially all the support and information I received from my sales person Lindsey DeRoo. My experience with the team at Barber Ford was outstanding especially all the support and information I received from my sales person Lindsey DeRoo. I would highly recommend this dealership and Lindsey to anyone looking for a new car. More

Go elsewhere! I am a long time Ford owner of many different vehicles. I love Fords. I was in town from out of state and my truck was towed in on July 4. I left 3 me I am a long time Ford owner of many different vehicles. I love Fords. I was in town from out of state and my truck was towed in on July 4. I left 3 messages on the 5th for the service manager when my family was stranded, but did not receive any return calls. I finally drove a friend's car to the dealer to find out what was going on with the truck. Troubleshooting took exceptionally long with very little communication. I had to call over and over to find anything out. No loaner was offered. On the 6th, they eventually claimed that it was a fuel pump( even though they found debris in the line after the fact) and quoted one whole week to get a fuel pump for an F150, the most common truck on the road. Since I could not wait a week for the pump, I called Ihle Auto Service, who called Ford to ask for a part number and ask a few questions. Ford must have realized that they were about to lose business, because they SUDDENLY could get the part the next day. I was told they could get the part the next morning and have the car fixed by end of day Friday, July 7. I called Friday morning to make sure everything was on schedule and was told it was. I did not hear any more from them until 3:30 when they asked me if I was towing anything behind the truck to get home. I said, "no" and the manager seemed happy with that. He told me they put the new pump in, but still couldn't get the truck running and told me he would call back in 5-10 minutes with no further explanation. 45 min later he finally called back. I needed to get the family home, so instead of offering me a loaner until it could be fixed, the Service Manager talked to the used car manager, who offered to RENT me a vehicle for an additional $300 on top of the $700+ in repairs! When we hung up he said he would call back again shortly. He called back just before 5 and let me know they got the truck running that they had found some debris in the fuel line and once they cleared it the truck started fine (possibly just the debris and not a bad fuel pump after all). They finally let me know it was done a half hour before closing time on a Friday. Now I'm sure they will post a reply asking me to call them to "make things right". Save your money and call Ihle Auto Service instead. More

New truck Great experience. Lindsey was great to work with. She was the perfect mix of helpful and follow up. Not pushy salesmen loke we have experienced in the Great experience. Lindsey was great to work with. She was the perfect mix of helpful and follow up. Not pushy salesmen loke we have experienced in the past. On a 1-10 scale she was a 13! Great! More