Barbour-Hendrick Honda Greenville

Whenever I call for service or with questions everyone is patient and professional and help with any needs that I may have. I have bought three Hondas from this dealership starting back in 1988. I love Hond patient and professional and help with any needs that I may have. I have bought three Hondas from this dealership starting back in 1988. I love Hondas and their service is outstanding. More

Drove to Greenville from Greensboro where the dealership in Greensboro tried to charge me 59.95 for an a/c filter. I called Barbour-Hendricks Honda and Ben said he would work on it for a lesser price. He on in Greensboro tried to charge me 59.95 for an a/c filter. I called Barbour-Hendricks Honda and Ben said he would work on it for a lesser price. He only charged me for the part which is only $25 and I wish I could’ve tipped him because he even taught me how to install the filter. Excellent service and very nice people overall! More

This is my family 3rd purchase at Bob Barbour Honda with salesman Mr. Monte William's he's the best salesman I know. See you next year Mr. Monte. He always ask what we looking for and he makes it happens. M salesman Mr. Monte William's he's the best salesman I know. See you next year Mr. Monte. He always ask what we looking for and he makes it happens. Merry Christmas!! More

Go Mr. Monte!!! This is a wonderful man and love what he does. He was very helpful and he made sure I left that lot with something which was a Mazda truck. I LOVE IT! He is the best. Merry Christmas Mr. M does. He was very helpful and he made sure I left that lot with something which was a Mazda truck. I LOVE IT! He is the best. Merry Christmas Mr. Monte... lol Thanks Kasheia & Margaret Terry More

We just bought ANOTHER (probably about my 7th or 8th one) Honda from Barbour-Hendrick and as always the service was top notch! Shelton Staten was very professional, courteous, and personable. The Senior Sale Honda from Barbour-Hendrick and as always the service was top notch! Shelton Staten was very professional, courteous, and personable. The Senior Sales Rep, Tony Sorensen and the finance guy, Thomas F. were very helpful and accommodating also. We have also had all of our Hondas serviced there and all the staff is always kind and helpful. We will definitely buy from them again when the time comes! More

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We were very pleased with our experience at Barbour-Hendrick Honda in Greenville All staff were extremely helpful, kind, and customer service oriented. This is a great place to do business. Barbour-Hendrick Honda in Greenville All staff were extremely helpful, kind, and customer service oriented. This is a great place to do business. More

Monte is amazing! I have bought 2 vehicles from him. Both times, my experience was like I was family. He cares and wants to ensure you have a positive experience! times, my experience was like I was family. He cares and wants to ensure you have a positive experience! More

Had my wife’s car (she’s owned for many years) serviced at Honda since it got purchased. liked the service so good then we actually bought my pickup from Honda. However, over the last experience I won’t at Honda since it got purchased. liked the service so good then we actually bought my pickup from Honda. However, over the last experience I won’t be dealing with Honda anymore. We took her car in for oil change and tire rotation it was missing a lug nut on the passenger rear tire after the service not before. The lock key and lock lug on the front driver side is warped strictly says on the lock key no torque wrench. I called spoke with someone in service told me bring it back they would get me squared away talk to Brian Wilson or Ashley Andrews they are the service managers. I took it up there talked to Mr. Andrews explained it to him he told me that Honda doesn’t use the customers lock keys and he would get me a lug nut, but nothing he could do about the lock key situation. He went in the shop area waited about 5 mins came back said he would have to order me one. He told me it would be in the next day (reminder this is twice now due to their errors). I checked the lugs all the way around on her car they were lose I put the lug nut wrench on the lug nuts on each tire I could turn it with my foot (thinking how did it make it home). I waited several days to make sure it was in came back asked about the lug he gave it to me me and I told him about the lose lug nuts he told me that they tighten the lugs with 80 foot lbs of pressure. I said well how’s that when this is the second time this has happened here he told me that he didn’t know. I told him I had a few more oil changes left on my f-150 I bought from Honda (it was a package I bought into when I purchased the truck) and after that I was done with Honda. He said “well why don’t you go ahead and cancel it and we will part ways now.” I looked at him and said “how can I do that”? He told me to call the maintenance plan on the truck I said okay not a problem. So I hope buying a vehicle is worth you’re attitude, service, and quality, of how we were treated. I have to buy a vehicle just like they have to make sales. But, I don’t and won’t Buy one from Honda of Greenville or use their service anymore. I emailed the head man at Honda, Scott. He wanted me to call him directly about this matter which I did. He told me that Mr. Brian “fumbled” and made a mountain out of a mole hill. I explained to Mr. Scott that I use to love Honda buying and service but I had lost faith in their business. I appreciate Scott trying to make it it right by offering to give us a lock key set for the lug nuts and new locking lugs. But, this is a huge safety concern number 1 , and number 2 if Mr. Brian can’t handle lug nut issue properly with a customer it only makes me wonder how he talks to his subordinates as well as other customers with issues. Like I said I hope a lug nut issue and Mr. Brian’s words to me was worth future vehicles as well as future service. Hopefully this doesn’t happen to anyone else but it won’t happen to us again I can promise that.. More