Went to check out and potential purchase a used car; called and spoke to Megan before arriving. When my husband and I arrived, we found that Megan was in a meeting and we were shuffled through to Jose when we said we wanted to wait to speak to Megan. We insisted and eventually someone grabbed her and she said hello and that she didnt actually do sales, which put us off a bit since we were told to ask for her. Jose, who we were put off by (he came across as pushy and not listening), went to get the car we were interested in from other lot and we opted to wait in our own car, so we could do some work while waiting.
When the car was brought, Megan came to our car and introduced Lou, who she said would be taking us for a test drive. Nothing was explained about what may or may not have happened to Jose and Lou didn't seem very interested in us. The test drive was awkward and condescending; every time I did anything, Lou scolded me and then told me to do something else (following his instructions earned me a "there we go"; I felt like a 16 year old driving with my father for the first time.)
After arriving back at the lot, Lou opened the trunk and said, "what do you think?" I commented that the car seemed fine. We went inside, I thought, to discuss details, price, warranty and whether or not we wanted to purchase the car. However Lou seemed to assume it a done deal and started asking how we d like to finance the car, without ever even going over the cost or any thing about it. After a minute, I asked the price, to which Lou replied "it was on the car" (it wasn't.) He got up to ask his manager the cost and came back after a few minutes with a price that he said had no room for negotiation. At this point, given the price, my husband and I decided to leave. Lou said "well what price do you want?" I named my price (only 1,400 below what they offered) and Lou went to speak to his manager. While waiting, my husband and I decided that we did not want the car either way (we both had lousy feelings in our gut by this point) and got up to tell Lou and leave. Half way to finding Lou we found his manager (no idea on the name) who insisted that the price they were offering was the only reasonable one. I replied that that was fine, but we weren't interested. He tried to continue to force his explanation and I told him that my husband and I were not interested and did have to leave (we had to meet my mother) and he shoved a paper in my hand and walked away.
Overall, I left there feeling undervalued irrelevant as a customer, and don't intend to ever go back. No thank you.
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