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Barry's Auto Group

166 Connell Highway, Newport, Rhode Island 02840
Sales: (401) 847-5600
Service: (401) 847-5600
Parts: (401) 847-5600

Makes: Used Car Dealer
 
Average
50% Recommend

Overall Rating 3.3

40 Lifetime Reviews

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Barry's Auto Group
40 Lifetime Reviews

Hours: Open Now

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Barry's Auto Group Info
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Reason For Visit
Sales (New)

"I had a great experience at Barry's Nissan. Charlie..."

I had a great experience at Barry's Nissan. Charlie Leonard was very helpful and attentive. I was able to find a car that was stylish and affordable. I would recommend this dealership to anyone.

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Employees dealt with

Charlie Leonard


Reason For Visit
Sales (Used)

"I chose to visit Barrys for many reasons. I found them..."

I chose to visit Barrys for many reasons. I found them on an internet search for a specific vehicle (I thought) I wanted to purchase. Upon arriving I was introduced to Charlie from Danielle (the interet specialist). Charlie was extremely friendly, as was Danielle. Both were very personable and friendly and NOT high pressure at all. The test drive on the initial vehicle was not what I expected however Charlie was a quick thinker and advised me of a mint condition vehicle that he was taking in trade the following week. Words cannot explain how pleased I was that Charlie was able to place me in that vehicle before it even pulled on the lot. Charlie continued daily communication with me assisting me in researching all of my questions and concerns. I would HIGHLY recommend Barry's to anyone looking to purchase a new or used vehicle. All of the associates were friendly and not high pressure at all. Barry's is also extremely generous with local charitable organizations which is very important to me when choosing venues to do business at. I cannot thank Charlie and the associates at Barry's enough for everything they have done for not only me, but the community.

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Employees dealt with

Charlie


Reason For Visit
Sales (Used)

"My husband and I drove down from Cape Cod looking for a..."

My husband and I drove down from Cape Cod looking for a used SUV. Roger immediately made us feel comfortable and well taken care of. He was more than friendly and made sure we got everything we needed. We thoroughly enjoyed our experience working with Roger and would recommend him to anyone we know!

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Employees dealt with

Roger Pinsonnault


Reason For Visit
Sales (Used)

"Came in looking for a fairly new used car and in a hurry..."

Came in looking for a fairly new used car and in a hurry to get the normally painstaking process out of the way. Went online the night before and found a car then went to Barry's the next day and talked with Roger P. He gave us a look at the Chrysler 300 M and it fit what we were looking for, then once we knew what we wanted, the process and paper work were easy. Thanks to Roger we got 2 great new used cars for a working price, and quickly, so we could on to vacation. Thanks Barry's.

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Employees dealt with

Roger Pinsonnault


Reason For Visit
Sales (Used)

"Went to check out and potential purchase a used car;..."

Went to check out and potential purchase a used car; called and spoke to Megan before arriving. When my husband and I arrived, we found that Megan was in a meeting and we were shuffled through to Jose when we said we wanted to wait to speak to Megan. We insisted and eventually someone grabbed her and she said hello and that she didnt actually do sales, which put us off a bit since we were told to ask for her. Jose, who we were put off by (he came across as pushy and not listening), went to get the car we were interested in from other lot and we opted to wait in our own car, so we could do some work while waiting. When the car was brought, Megan came to our car and introduced Lou, who she said would be taking us for a test drive. Nothing was explained about what may or may not have happened to Jose and Lou didn't seem very interested in us. The test drive was awkward and condescending; every time I did anything, Lou scolded me and then told me to do something else (following his instructions earned me a "there we go"; I felt like a 16 year old driving with my father for the first time.) After arriving back at the lot, Lou opened the trunk and said, "what do you think?" I commented that the car seemed fine. We went inside, I thought, to discuss details, price, warranty and whether or not we wanted to purchase the car. However Lou seemed to assume it a done deal and started asking how we d like to finance the car, without ever even going over the cost or any thing about it. After a minute, I asked the price, to which Lou replied "it was on the car" (it wasn't.) He got up to ask his manager the cost and came back after a few minutes with a price that he said had no room for negotiation. At this point, given the price, my husband and I decided to leave. Lou said "well what price do you want?" I named my price (only 1,400 below what they offered) and Lou went to speak to his manager. While waiting, my husband and I decided that we did not want the car either way (we both had lousy feelings in our gut by this point) and got up to tell Lou and leave. Half way to finding Lou we found his manager (no idea on the name) who insisted that the price they were offering was the only reasonable one. I replied that that was fine, but we weren't interested. He tried to continue to force his explanation and I told him that my husband and I were not interested and did have to leave (we had to meet my mother) and he shoved a paper in my hand and walked away. Overall, I left there feeling undervalued irrelevant as a customer, and don't intend to ever go back. No thank you.

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Employees dealt with

Megan, Jose, Leo


Reason For Visit
Sales (Used)

"Everyone there was great. They took their time with my..."

Everyone there was great. They took their time with my husband and I with everything. The Sales person (Jose) was extremly knowledgeable and pleasant to work with. We did not feel pressured at all to purchase a car, however we did buy one.

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Employees dealt with

Jose Taveras


Reason For Visit
Sales (Used)

"From the second I walked into the dealership Roger could..."

From the second I walked into the dealership Roger could not have been more welcoming and made the whole car buying process a great experience. He answered any questions thoroughly and with much detail. I would highly recommend anyone I know to go to Roger and Barry's Automotive group.

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Employees dealt with

Roger Pinsonnault


Reason For Visit
Service

"Had an appointment, for a regular service. Nothing wrong,..."

Had an appointment, for a regular service. Nothing wrong, just service light came on, and it was time. Had to wait 2 1/2 hours. Had coupon that stated "Gift Certificate $20.oo towards any service or repair". However, they would not accept it. (Bill came to $115). Fine print stated 'Excludes oil changes, state inspection, wiper blades and tire rotations". And the service did involve an oil change and tire rotation. But I did not read fine print. In bold it states "Gift Certificate $20 toward any service or repair". Well we had a service, so for $20, it would have made me satisfied. Now I will re-consider going to Newport for my service. I can go to the Johnston dealership 6 minutes away, instead of driving 35 minutes each way to Newport, and over the toll Bridge. No brainer- give the lady (me) her $20 for the stated "gift cert $20 off service", and I would not have bothered writing the above critique and would have continued going to Newport and the wait would not have bothered me. Or next time you mail out these "gift certificates' and don't want to include routine services, don't call the certificate "Towards any service"

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Reason For Visit
Service

"This dealer is great. Bought my 2010 Altima here and the..."

This dealer is great. Bought my 2010 Altima here and the dealer service was wonderful! I got a package that alows me to get 12 free oil changes so I take my car there often. The service area is great also! I would recommend them to anyone.

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Employees dealt with

Ken


Reason For Visit
Sales (New)

"I felt extremely comfortable from the time I first walked..."

I felt extremely comfortable from the time I first walked in untill I drove away in my new car! Excellent purchase experience/ Very Happy/satisfied!!

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Employees dealt with

Jose Taveras Salesman and Matt A. Sales manager
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