Basil Volkswagen
Lockport, NY
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They lie & cheat people! They don't even deserve one star. I purchased a used car from this dealership on 1/18 and quickly realized that I had been conned by these crooks (in my opinion). They never disclosed I purchased a used car from this dealership on 1/18 and quickly realized that I had been conned by these crooks (in my opinion). They never disclosed the mechanical issues the car had and advised the car had features that it doesn't actually carry. I tried to get them to take the car back on 1/19 and they refused. I tried to get them to fix the issues and they refused. I have a limited warranty, which the car is still under and they are refusing to honor the warranty. I have pointed out several times that the issues I'm having are clearly included in the warranty but they still refuse to honor it. In fact they keep making excuses as to why it's not covered. The general manager claims that the warranty doesn't cover a power steering pump, but the warranty clearly says it does. He claims it's "not a mechanical failure" How do you give people a warranty when you're refusing to honor it?! I've emailed the owner, Mike Basil, but apparently he's too good to deal with this issue or then minions who put money in his bank account. I've spoken to the used car manager, James Porco, who spent 30+ mins berating me, called me uneducated, telling me how I "got smoked by 2 VW dealers (them and the dealer I bought the car I traded in), etc. He claims the car was perfect when I left the dealership so I must have done the damage and now the general manager claims I signed something in acknowledgement of these issues. So which one is it? How can a car be perfect when it leaves the dealer if I signed this paper that acknowledges it is not? Also, who would buy a car knowing it had severe mechanical issues, especially since I asked AJ (the idiot that sold the car to me) several times if the car was okay and safe to drive?? These people lie, cheat and make every excuse not to honor their commitments. Do not ever buy a car from these people. They're super nice until an issue comes up, then it's not their problem. More
happy man I was assisted by AJ and he made the lease process painless and efficient. I am a difficult client and I was perfectly happy with every aspect of the I was assisted by AJ and he made the lease process painless and efficient. I am a difficult client and I was perfectly happy with every aspect of the experience. More
First Car I bought a Passat as my first car and I am more than happy with the vehicle and the employees there that helped me out. Even with no credit, they foun I bought a Passat as my first car and I am more than happy with the vehicle and the employees there that helped me out. Even with no credit, they found a way to get me accepted with payments under $200 for the Passat. Also the service department was very fast and good. Also The sales rep, AJ did an awesome job and was very helpful. I totally recommend this place. More
Love my Jetta GLI AUTOBAHN Stopped in last Tuesday evening to look at a 2013 Jetta GLI Autobahn. I had asked Ryan to please bring the car in doors because it was snowing out. Wh Stopped in last Tuesday evening to look at a 2013 Jetta GLI Autobahn. I had asked Ryan to please bring the car in doors because it was snowing out. When I arrived I was greeted at the door by Ryan. We went over and looked at the vehicle which was indoors the car looked absolutely beautiful just as Ryan had indicated on the phone. Ryan was very knowledgeable about the vehicle since he actually owns a gli himself. After 8 test drive we actually purchased the car we were given a fair value for my trade in.We were treated in a very friendly and professional manner by Ryan and his manager James. We look forward to doing business again in the future I will send friends and family to visit this dealership thanks again you guys rock! More