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Basswood Chrysler Dodge Jeep Ram - Service Center

Fort Payne, AL

3.9
23 Reviews

23 Reviews of Basswood Chrysler Dodge Jeep Ram - Service Center

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August 22, 2023

Had a hard time getting the service department to answer the phone. Didn't get to see the service manager. Had to deal with the cashier lady. But she was nice and very helpful. More

by rickcleveland10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know a name
August 18, 2023

Good dealership. They strive to make sure you are satisfied with your experience with them. More

by lilagilbert1201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
August 06, 2023

Was a good experience and was quicker than expected overall the atmosphere was good as well. More

by Sspring88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damian
August 04, 2023

Service Department was 5 stars Service Manager Damien was top notch got me quick appointment and service done quickly. More

by abrown38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien Chris Doug
August 01, 2023

I brought my jeep in to replace the ambient temp sensor. The person who mainly does the parts ordering was on vacation which meant no one else was able to order my mirror. I had to call the following Monday More

by lurch_mcd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred?
July 24, 2023

They went above and beyond to help me while getting my vehicle fixed. Dalton was a pleasure to work with and got me where I needed to be while I was out of town. More

by bridinwild
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton
July 13, 2023

Service technician was not customer service oriented as I had to repeatedly call to get any information as to status of my repairs and had to repeat myself on each call. Mechanics did good job and did repair More

by waw2887
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not giving names
July 12, 2023

No problems waiting and waiting for no more than 10 minutes to set up a take my car and get it back to me in a bag 45 minutes More

by bradbury2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No just the man the regular service work change al
July 08, 2023

Service needs better techs… they took way too long for an oil change by appointment. More

by dcba41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
June 20, 2023

Very informative and pleased with the fast turn around on my vehicle being fixed . I would definitely go back More

by Sonyabsimpson
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Doug Conaway Damien Whisenant