Bayside Chrysler Jeep Dodge - Service Center

The customer service representative not responding enough. They say they will call you back, but they never call you back. They even hang up on you when the conversation not finished yet. enough. They say they will call you back, but they never call you back. They even hang up on you when the conversation not finished yet. More

Thanks to Jay Escobar my truck was fixed and in a timely fashion. He called me every step of the way and kept me up to date with the progress. He explained the problem and how the warranty covers the repair fashion. He called me every step of the way and kept me up to date with the progress. He explained the problem and how the warranty covers the repair. More

Initially, I went in for a regular oil change and it was brought to my attention that my water pump was bad. At this time, Sebastian and Jamaine was able to locate my extended warranty from 2 years ago and brought to my attention that my water pump was bad. At this time, Sebastian and Jamaine was able to locate my extended warranty from 2 years ago and call the warranty office for confirmation about the water pump replacement. Then Sebastian explained the water pump procedure to me and the duration of the service. I decided to stay at the dealership to wait for my Jeep. The entire time spent at the dealership was 8 hours, but I left with my heat working in my Jeep due to a new water pump. More

Bad service! Been coming here for years for oil changes and never had an issue until I had to have repair service done. Scheduling was a big problem because they Been coming here for years for oil changes and never had an issue until I had to have repair service done. Scheduling was a big problem because they are very much over booked so when my car had a fuel pump issue, the earliest available appointment was 10 days away! Once my car was in, it took an additional 7 days to be diagnosed. Once diagnosed it took 2 days to fix so it sat there for a total 9 days. What's the point of scheduling when the car can't even be seen for at least 3-7 days. Once I got it back, I had to return it 2 weeks later due to the same issue. I told them it was the fuel pump. They called back saying it was a battery issue and charged me 1k to change a $200 battery. After they changed the battery, they called again saying it was the fuel pump assembly. I am NOT happy they overcharged for a battery which DID NOT fix the issue. I specifically told them it was the fuel pump. I would know because when they towed my car, the guy tested the battery which passed and even tried boosting it which still did not start the car. In total, it took about a month total to get my car fixed. In all of these, I had to use taxi and borrow a car for a whole month. I also sent an email and left 3 messages to the manager but never got a response or call back. I suggest, they get more service advisors to fix scheduling if they plan on taking a lot of repairs. This can minimize wait times and cut down on errors if personnel are overwhelmed. More

Cars for repair are parked on public streets. Long time for repair, etc, etc, etc. Long time for repair, etc, etc, etc. More

Bayside jeep is great with customer service . Tim and the rest of the guys are always helpful and accommodating I had a great experience as always The place is always busy but they always find a Tim and the rest of the guys are always helpful and accommodating I had a great experience as always The place is always busy but they always find a way to take care of you I have been driving a JEEP GRAND CHEROKEE since 2007!! I WILL BE A JEEP FAMILY MEMBER FOR LIFE !! Team JEEP More

Worst experience ever. One month later, I don’t have my car and no answers. The absolute worst customer service I’ve ever experienced in my life. My 2023 wagoneer L was ove One month later, I don’t have my car and no answers. The absolute worst customer service I’ve ever experienced in my life. My 2023 wagoneer L was overheating and unsafe to drive and I can’t get an answer about . On top of all that, the person handling my case was apparently let go or quit and when I called last time they had no idea my car was even there. More

The service advisors are great but the service manager is rude and unprofessional how he represents your brand is incomprehensible rude and unprofessional how he represents your brand is incomprehensible More

Jay is the best! Jay makes sure that if I need a repair it’s fast and right. I wouldn’t use anyone else. Jay makes sure that if I need a repair it’s fast and right. I wouldn’t use anyone else. More