Baytown Ford

They waisted 2 hours of my time in driving. I was told they had a vehicle but when I arrived, they claimed it sold the day before. I was told they had a vehicle but when I arrived, they claimed it sold the day before. More

I’d give ZERO stars if I could. Do not recommend purchasing a vehicle from this dealership. Unfortunately, I made the decision to trade my Toyota for a 2023 ford bronco, it has sinc Do not recommend purchasing a vehicle from this dealership. Unfortunately, I made the decision to trade my Toyota for a 2023 ford bronco, it has since had numerous recalls and left me stranded on the side of the road 3 times all with 18k miles or less. I’ve attempted a buy back option which was denied and also a trade in, as I feel they have truly sold me a lemon but it’s very clear they do not want my business. Gave me an appraisal of 11k less than what I owe to do a trade in and by no means want to keep their customers happy. Do not recommend the bronco sports nor purchasing from this ford dealer. Do yourself a favor and go somewhere else. Update: the manager Chris reached out and was able to trade in my bronco for what I wanted. I do appreciate the efforts to fix my concerns and working with me to get into something I felt more comfortable with. I worked with Gelmer and the process was very smooth. Thank you again Chris and Gelmer! I’m very happy with my explorer More

Great atmosphere and made the process easy! Everyone was helpful and finance took good care of me. Everyone was helpful and finance took good care of me. More

I had a horrible horrible experience with Baytown Ford purchase a 2016 Corvette for $36,000 on September 6 sales person was Joey a few days after the purchase had a major issue with the torque tube could purchase a 2016 Corvette for $36,000 on September 6 sales person was Joey a few days after the purchase had a major issue with the torque tube could not talk to management or the sales person Joey about the situation they act like I never purchased a car from them and I wouldn’t recommend them to anybody. I was very, very disappointed in how they handle the situation. More

Everything was perfect! Salesman (Stephen) was easy to work with and knowledgeable. The finance team was quick with the paperwork and did not try and sell me things I did Salesman (Stephen) was easy to work with and knowledgeable. The finance team was quick with the paperwork and did not try and sell me things I did not want. The whole process took about an hour and a halft (not kidding). I will definitely start at Baytown Ford for my next purchase as this was a really good buying experience. No back and forth, no pressure, no xx. More

Went above and beyond to get the deal done. Made the process easy and painless. Joey kept in touch the whole time and really sold us on my wife’s new vehicle. Made the process easy and painless. Joey kept in touch the whole time and really sold us on my wife’s new vehicle. More

Needed to buy a secondary work car, so I started looking online. I found a ford fusion on Baytown Fords website that was in my price range. I sent an email that I was interested and got a call immediately. online. I found a ford fusion on Baytown Fords website that was in my price range. I sent an email that I was interested and got a call immediately. Trevor was really easy to work with and made the purchase a breeze. When I arrived he had all the paperwork in order and the car ready to go! Thank you for helping find my new car! More

Our seller bou was amazing helpful definitely im going to recommend him to my friends and familiy recommend him to my friends and familiy More

I went in money ready and had the car picked out already and the finance lady was rude the whole time and had an attitude. I understand the process of upselling and getting the extended warranty but being r and the finance lady was rude the whole time and had an attitude. I understand the process of upselling and getting the extended warranty but being rude and having a nasty attitude isn’t the way to go about it. Also if you’re gonna try and make me keep it at least answer my questions about it correctly instead of going back and fourth about the terms of the warranty. Beau was kind and tried his best on resolving some issues but it could have been better communication about some car details. Mario the finance manager was ok at first but when it came down to getting my car fixed that’s where everything went downhill. First day it was given to me my sensors weren’t reading and my AC gave out on me and they refused to fix it properly it’s been a month and I had to fix my ac myself and my sensors weren’t never fixed by them. I would definitely recommend going somewhere else if you’re gonna purchase a pre owned vehicle because they will not take responsibility on anything. More

This is our second time purchasing from Baytown Ford. I would recommend them to anyone, very friendly staff all around. They made the buying process seamless and treat you like a valued customer. Will de I would recommend them to anyone, very friendly staff all around. They made the buying process seamless and treat you like a valued customer. Will definitely be returning. More