Beaver Toyota St. Augustine

FABULOUS Customer Service!!! Just purchased our 6th vehicle from this dealership and they have exceeded our expectations every time! Sheldon Wishnia is one of the VERY best sales Just purchased our 6th vehicle from this dealership and they have exceeded our expectations every time! Sheldon Wishnia is one of the VERY best salesman we’ve ever had the pleasure to work with...if you’re in the market for a new or used vehicle, go to Beaver Toyota. You will be very well taken care of & will leave there a VERY happy customer!!! More

A positive experience Sheldon was very helpful & knowledgeable from start to finish. I would highly recommend to family & friends. I purchased a Toyota certified 2017 RAV Sheldon was very helpful & knowledgeable from start to finish. I would highly recommend to family & friends. I purchased a Toyota certified 2017 RAV4 & am extremely happy. More

AWESOME, Great Customer Service!! Just got a great deal on my dream vehicle, a Toyota Highlander LE Plus AWD! This is my 5th vehicle purchased at this dealership and I am BEYOND satis Just got a great deal on my dream vehicle, a Toyota Highlander LE Plus AWD! This is my 5th vehicle purchased at this dealership and I am BEYOND satisfied. Extremely impressed with Sheldon Wishnia - VERY honest, personable & went the extra mile to ensure our satisfaction with both the vehicle and the process. I would highly recommend this dealership and this salesman in particular. Thank you Beaver Toyota!!! More

Exceptionally Helpful Went above and beyond in our search for a used vehicle. Came up with options within our budget, and was looking out for us, texting me options as the Went above and beyond in our search for a used vehicle. Came up with options within our budget, and was looking out for us, texting me options as they came up on his radar. Hayden was honest, and was not even a hint pushy. In the end we are very happy with our used, but very clean, 4Runner! More

Service Friendly fast service will go that extra step to help you if you have questions or concerns that you may have. Thank you for your exceptional service Friendly fast service will go that extra step to help you if you have questions or concerns that you may have. Thank you for your exceptional service and customer focus attitude. More

Excellent, Thank you! Ryan We got a beautiful Toyota FJ Cruiser!!! Thank you so hard working with price and negotiation with us! Thank you so much, Ricky and Sadie:) We got a beautiful Toyota FJ Cruiser!!! Thank you so hard working with price and negotiation with us! Thank you so much, Ricky and Sadie:) More

Unexpectedly pleasant This was my first experience buying a car on my own and Bobby not only walked me through the process and explained everything for me but he did everyt This was my first experience buying a car on my own and Bobby not only walked me through the process and explained everything for me but he did everything he could to help me. I didnt think that getting into a new car would have been possible for me but even with fairly bad credit and a trade in that wasnt worth much he got me into a brand new Corolla at an amazing price. He cared about my reasons for needing a new car and my price point and it wasnt about selling me something it was about helping my situation and making the best out of what I had to work with. He's great and I'm glad I came for a look. More

Has your back! Listened to what I needed and what I could afford and made it happen. Really took care of me! I'm a happy camper for sure. 😁 Listened to what I needed and what I could afford and made it happen. Really took care of me! I'm a happy camper for sure. 😁 More

Oil change disaster I don't usually leave negative reviews and find it too time consuming, but after my appalling experience at Beaver Toyota of St Augustine i had to tak I don't usually leave negative reviews and find it too time consuming, but after my appalling experience at Beaver Toyota of St Augustine i had to take the time to leave this genuinely honest and disturbing feedback. I had called to book my vehicle for an oil change appointment for 4pm. On arrival i was checked in by the service department and given the estimate and wait time. I had previously been to Toyota here in st Augustine and they've always accepted competitors coupons. Until this time. I had a mere $15 off coupon from a competitor and i was told that they wouldn't accept it. With this i asked to speak with the service director, SCOTT BOITO, who already seemed annoyed when he approached me. His first excuse was that only "other" Toyota dealers were their competitors which is completely absurd and non- sensical. And secondly it would mean that the price would be "too low". It almost became a heated argument as i was told by both himself and the service advisor that they refuse to accept the coupon(even though i called twice and was told by the service dep that they would in fact accept the coupon- she even encouraged me to check online for it! ) After trying to explain my position i realised it was pointless and felt almost "threatened" by these two employees who now gave me one option- to accept their price. It was almost an hour after i had arrived and i gave in just to get my vehicle serviced and move on but on my acceptance of their condition the service director, Scott decided to change his mind and exclaimed that they're going to refuse me the paid oil change and added that they prob "didn't even have the parts in stock"-which i would assume was his attempt to avoid the service and completely false as they'd already booked the vehicle. It was honestly the most disappointing, embarrassing, unprofessional, and sad experience I've had, period. I walked to the front desk to report the situation and service director, Scott actually came over and blatantly interrupted as another employee was speaking to me(he told me that his manager would side/ agree with his position so there was no point for me talking to the manager! Unreal!). It was just extremely awkward and i was amazed at how impolite and disregarding he was. All this for a $15 coupon. It wasn't the coupon or price, it was utter disrespect for a customer. I called and left 4 messages for the GM. Not sure if ill get a response. Ironically i ended up going to Toyota in jax, they not only performed the service but honored the coupon and they too were disgusted by my experience in st Augustine. I will be reaching out to Toyota USA as i think it's important to educate staff in understanding what "competitor" means and also how to handle these situations in a professional manner. More

Buying a car Jeff was the best everything went right. It was a pleasure to shop at Beaver Toyota. We will be back for service. Thank you Beaver Toyota Jeff was the best everything went right. It was a pleasure to shop at Beaver Toyota. We will be back for service. Thank you Beaver Toyota More