Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
89 Reviews of Beechmont Volkswagen - Service Center
Sort by
January 15, 2024
Extremely disappointed with service at this dealership! We have been VW owners for over a decade and have always used this body shop. We have been very dissatisfied with our service in the last several mon We have been VW owners for over a decade and have always used this body shop. We have been very dissatisfied with our service in the last several months for both of our cars. - Took Beetle in because of engine noise, nothing could be found wrong except for needing an oil change earlier than expected. - Took Beetle in because trunk could only be opened from the inside. Body shop claimed that the inside latch was broken prior to bringing in and they would have to take it completely apart to fix (min cost 1k.) Mind you, I had opened it with no issue prior to driving it over. - At this same visit, when participating in small talk with gentleman behind the desk, he made a sexist remark, "I'm glad I'm not a woman so that I don't have to do any of the Thanksgiving cooking." - Took GTI in for an oil leak. Body shop couldn't find issue and sent us home. - GTI still leaked oil and took it back. Body shop said that it would be a 5k fix. This GTI is a 2015, so we thought long and hard about investing this money. Feel assured by body shop that we would get many more miles by doing this, we moved forward. - After repair was completed, my husband drove off lot and within 30 miles, the engine started making a horrible sound. Now body shop claims we need a new engine which would cost an additional 10k. More
by Emily
Employees Worked With
Daniel Mercurial (General Manager)
December 03, 2019
Took my EOS in for check engine light and EPC light with a misfire on cylinder 2, Danielle the service advisor said it was carbon build up. Cost me $950.38 only to leave the dealership after 7 miles to ha a misfire on cylinder 2, Danielle the service advisor said it was carbon build up. Cost me $950.38 only to leave the dealership after 7 miles to have exact same problem!! Took it back and now they actually find the problem of a bad exhaust valve, took a month with an additional cost over $2000 , never offered any type of refund, Very bad experience!!! Would I recommend this dealership No, but No Way More
by stan
Employees Worked With
Danielle in Service
May 27, 2018
Better off going to anywhere but here If you want to be treated with respect and honesty and more importantly get your car repaired properly and in a TIMELY MANNER...DO NOT USE BEECHMONT V If you want to be treated with respect and honesty and more importantly get your car repaired properly and in a TIMELY MANNER...DO NOT USE BEECHMONT VOLKSWAGEN..and if you want to be lied too..disrespected ...ask for Tiffany...she can definitely provide you with plenty of lies and eye rolling and then after your car is not properly fixed...she will expect you...the customer...to thank her!! Business is business...not my job to thank you Tiffany...and my only mistake was picking this place to fix my car. More
by MCGIFT4217
Employees Worked With
Tiffany Body Shop
September 08, 2016
Excellent care and customer service When I need a repair on my 2003 VW Passat I know Beechmont Volkswagen is a place I can trust. I have been a loyal VW owner for 16 years and no one is When I need a repair on my 2003 VW Passat I know Beechmont Volkswagen is a place I can trust. I have been a loyal VW owner for 16 years and no one is as good to us as Beechmont Volkswagen. They are thorough, friendly, and honestly want to give you the best price and quality service. My favorite part is that they always wash my car for me. Im a busy Mom and the little things go a long way. More
by BethGTI8
Employees Worked With
John Collins, Jesse Storm, Ed Arszman, Philishia Crum
August 20, 2016
Needed a tire replacement. Dealer lies to me. I needed a tire replaced on my car. I called and was told the tire was in stock and I could get it installed on 8/20 at 3 PM. I called on 8/19 at 1:42 I needed a tire replaced on my car. I called and was told the tire was in stock and I could get it installed on 8/20 at 3 PM. I called on 8/19 at 1:42 and read off the specs of the tire I needed, and was told by the service department that exact tire was indeed in stock. I drive 30 minutes to the dealer for the appointment and *surprise*, the dealer does not have that tire in stock, not only that, but I am told the dealer NEVER had the tire in stock. I am now going on a 800 mile road trip on a damaged tire. Thanks Beechmont Volkswagen! More
by SBonn
Employees Worked With
Clay Helton, Tom Schroeder, Ed Arszman, Jeremy Perry, Tammy Hartman
September 22, 2015
Great customer service Tammy Hartman and the entire VW service team were very professional and helpful. I had scheduled my appointment online and requested a shuttle to and Tammy Hartman and the entire VW service team were very professional and helpful. I had scheduled my appointment online and requested a shuttle to and from my home. This was provided to me and the young man (Jonathan) who drove me was very polite as well as a conscientious driver. Tammy was very helpful when I became concerned at the cost of the service that was to be done and did some research and realized that there was an error and the cost was not as much as what she had initially told me. More
by cg2013vwcc
Employees Worked With
Caleb, Johnathan and there was another man whose name I did not get., Tammy Hartman
September 15, 2015
My visit was pleasant I gave 5 stars because Tammy is always very helpful and explains everything very well. Today I think she went above and beyond by going and getting my I gave 5 stars because Tammy is always very helpful and explains everything very well. Today I think she went above and beyond by going and getting my car for me to bring it in so I wouldn't have to walk very far , because as she noticed I had broke my ankle and was in a boot ! She insisted I waited by the door for her to do so ! She is always so kind and friendly . After waiting almost two hours , she made it worth it ! More
by Kristen717
Employees Worked With
Tammy Hartman
August 31, 2015
Service Thanks Tammy for taking care of my service needs,and thanks to the service personel for doing such a great job.Tammy always knows your service needs o Thanks Tammy for taking care of my service needs,and thanks to the service personel for doing such a great job.Tammy always knows your service needs on your car,and she always makes sure you are happy with the service..Thanks for the follow up,making sure all is well. More
by Minttoken
Employees Worked With
Tammy Hartman
August 27, 2015
I took my car to get a driving light replaced. I took my Passat in without an appointment and Tammy Hartman was able to get my driving lights replaced while I waited. This was done under warranty. I took my Passat in without an appointment and Tammy Hartman was able to get my driving lights replaced while I waited. This was done under warranty. Thank you Tammy for the service. More
by dave
Employees Worked With
Tammy Hartman
August 12, 2015
Happy GTI driver Happy with service. I couldn't get into Kerry for 2 weeks; Beechmont was happy to schedule the next business day, if I wanted. Tammy was flexible on t Happy with service. I couldn't get into Kerry for 2 weeks; Beechmont was happy to schedule the next business day, if I wanted. Tammy was flexible on the appointment on the day of service, so I did not need to wait very long for the 20K service on my GTI. Nice dealership, pleasant waiting area, they kept me informed of the progress. Great Job! More
by JamesDaugherty
Employees Worked With
John Collins (gotta love the name), Tammy Hartman
