Bell Ford

Never answer the phones in the service department. Got hung up on three times. No one EVER returns calls. Seriously, find another Ford dealer! Got hung up on three times. No one EVER returns calls. Seriously, find another Ford dealer! More

Fantastic customer service. Nikolai was very knowledgeable about the vehicles. Zach was great in finance. Will recommend to others Nikolai was very knowledgeable about the vehicles. Zach was great in finance. Will recommend to others More

Service was excellent and an overall pleasant experience. We would definitely recommend to family and friends. We would definitely recommend to family and friends. More

Went there to test drive 2007 commander that they got from a trade-in, after test driving- it obviously needed repairs, they told me the mechanic said that he wouldn’t tell me what’s wrong with the car u from a trade-in, after test driving- it obviously needed repairs, they told me the mechanic said that he wouldn’t tell me what’s wrong with the car unless I paid the $260 Mechanic fee for him to take a look at it! A week later they raise the price and then called me to see if I still wanted to buy it. I thought - good they made the repair and rolled it into the price-no they raised price for no reason! without the repairs even being made and try to charge me more money, makes no sense! What the heck is going on here, Charge a higher price for a car that blatantly needs repairs! I don’t think the market value goes up on a car that needs repairs! More

Buying my truck was a very smooth process. All of my questions were answered and I had my truck delivered on the same day! My salesman was very professional ,as well as, the finance manager. O All of my questions were answered and I had my truck delivered on the same day! My salesman was very professional ,as well as, the finance manager. Overall, I felt like I received excellent customer service. More

I feel as though I have been scammed by on old friend! I have dealt with Bell Ford for the past 35 years. My family and I have purchased numerous vehicles from them and have used the service facilities I have dealt with Bell Ford for the past 35 years. My family and I have purchased numerous vehicles from them and have used the service facilities countless times. Usually I have been happy with our interactions and whether we purchased or not there was never any distrust. A few months ago, my wife & I purchased a new Mustang Mach-E. It was a good purchase experience all through except for an attempted 'hard sell' of an extended warranty at the final signing. All was well until recently, while doing my income taxes, I checked my invoice to retrieve tax and license information and discovered a fee I didn't recognize listed under 'Registration Taxes & Fees'. It is called "VTR" and was for $268. A little research indicated that this is an OPTIONAL service in which the VIN is etched onto the vehicle's windows and then the vehicle is "registered" into some kind of database in case it is stolen. Had I been specifically informed about this I would have rejected it. I examined my windows but could not find any indication of any etching. I called Bell Ford and spoke to a General Manager whose initials are H.W. and he verified the charge and the fact that it is optional but made no offer of a refund or a resolution. Very disappointed! I am writing this as a warning to others who purchase a vehicle from Bell Ford (or any dealer) to be observant of the fees and taxes you are being charged and what they are for. More

Wonderful experience with Bell Ford. Ross Malloy the sales person and Zach Jun were awesome! Ross Malloy the sales person and Zach Jun were awesome! More

They had the vehicle I was looking for. Agent was super helpful without being aggressive e. Agent was super helpful without being aggressive e. More

My experience buying a vehicle at this dealership was enjoyable and stress free. Colin was very helpful in showing me vehicles which were specific to my interest. Chase made the finance terms achievable enjoyable and stress free. Colin was very helpful in showing me vehicles which were specific to my interest. Chase made the finance terms achievable and understandable. Thank you More

Made an appointment online with Giselle and she promptly met and took me to the vehicle. She also brought over another vehicle (hybrid) to review. Discussed various options with her and her manager. They met and took me to the vehicle. She also brought over another vehicle (hybrid) to review. Discussed various options with her and her manager. They allowed me to drive the hybrid to my home in Tempe. Upon the return we finalized the transaction. Very smooth all the way around. More