Bennett Jaguar Land Rover Allentown

I purchased a 2021 Land Rover Autobiography certified used with low miles on 5/25/23. The entire experience was less customer friendly to say the least. I was dealing with a manager named Moe Zureigi h used with low miles on 5/25/23. The entire experience was less customer friendly to say the least. I was dealing with a manager named Moe Zureigi had it not been for him in the beginning I would have never bought the vehicle from them. Once it was passed off to a sales associate and the finance manager that is were things went down hill. The finance manager did not appreciate when I was able to get a better rate from my own bank rather than one that they had submitted my application to and actually told me that I was not going to get the published rate that my bank was offering. We had discussed a time for delivery and I asked the Manager and sales associate to have the paperwork ready to sign that I was tight on time. When I arrived at the dealership I was the only one in the dealership that was purchasing a vehicle so they should have been no problem getting the paperwork signed and delivering the car in a timely manner. When I arrived nothing was ready non of the paperwork was prepared, the finance manager never came out of his office to greet me or discuss anything with me in stead the sales associate walked back and forth to get the necessary paperwork so I could sign it. I was evident this was nothing more than an attempt to drag the process out and and make it take longer than it should. Once the paperwork was signed they finally brought the car around So I could take the car and leave the dealership. The $118,000 car, that was the owner of the dealerships wife's car was half washed at best, the windshield was dirty and where the advertising numbers were on the windshield was still visible with a dirt line outlining the numbers, the roof wasn't washed, the windows were not cleaned and inside wasn't wiped down, I had to take the car and wash it myself to make it presentable, We folded the rear seats down and found $1.76 cents in change, goldfish crackers, pieces of kids toys, trash and candy. When I called the manager Moe about this he apologized and said it should have never left the dealership that way, and offered to detail the the vehicle whenever I was in the area. Why would I want to bring it back after they did such a good job the first time! Maybe I have to high of expectations or standards by expecting to have the dealership do what they say they were going to do and have the paperwork ready, and to have a vehicle delivered clean! More

MONDAY, APR 3, '23 PURCHASED LIKE NEW 2023 JAGUAR F TYPE R. SALES MGR MOE ZUREIQI WAS TREMENDOUS! EASILY ABLE TO MAKE THE PURCHASE AT A VERY GOOD PRICE & WAS VERY RESPONSIVE TO ANY CONCERNS I MIGHT HAVE R. SALES MGR MOE ZUREIQI WAS TREMENDOUS! EASILY ABLE TO MAKE THE PURCHASE AT A VERY GOOD PRICE & WAS VERY RESPONSIVE TO ANY CONCERNS I MIGHT HAVE. EXTREMELY PLEASED! More

Terrible customer service! I came to buy a car and got a major attitude from Phill Euston. I have no idea what is the problem of this guy. Very arrogant, talking down on people I came to buy a car and got a major attitude from Phill Euston. I have no idea what is the problem of this guy. Very arrogant, talking down on people, and have no empathy. I could feel he is so mean. I left the place while I felt so insulted and I surely not going to give my business to this place. I recommend you look elsewhere, where the representative appreciate your money. What a j@rk! More

Keeps vehicle listed on Cars. com even though the vehicle is no longer available for sale. com even though the vehicle is no longer available for sale. More

My Land Rover Discovery had nothing but trouble from the day I purchased it. Service ignored and/or dismissed my concerns until it stalled on a major highway. Six service visits (the last of which lasted o day I purchased it. Service ignored and/or dismissed my concerns until it stalled on a major highway. Six service visits (the last of which lasted over a month at a different dealership) later, the issue was discovered. Service team was really unresponsive, kept charging me for work that didn't fix the problem, and wouldn't offer a loaner car. More

My 2010 Range Rover Sport arrived at Land Rover Allentown for service on May 11. I heard nothing for a week despite leaving voice messages and sending texts to the number the dealer suggested for the purpose for service on May 11. I heard nothing for a week despite leaving voice messages and sending texts to the number the dealer suggested for the purpose. I finally spoke with the service manager on May 18, agreed on a course of action for the repairs, and he called on May 19 with information about the parts to be ordered. Since that time, I have left numerous messages, spoken with several ‘receptionists,’ and once reached the assistant service manager, who was abusive and failed to call back as he promised. The dealership has had my car for May 11 through June 17, thus far. They refuse to return calls and no one answers the phone except for the receptionist. I had one phone call initiated by the dealership in a month. Calls have not been returned, no texts have been answered, and any messages have either not been delivered or have been ignored. I finally spoke with the head of service on June 14. Little progress had been made, because the dealership had not followed through on its parts request. The head of service, Nate Francis, told me so when he checked; he said it was the next item on the parts department’s list. It is Friday June 17 as I write this and he did not returned my calls today. An assistant manager called after closing hours to tell me that the car would not be repaired on Monday. I was informed that the parts department would ‘reach out’ about the order which was supposed to have been delivered over a week ago. Of course, they cannot reach out until next week. More

I just received my 2020 Jaguar I-Pace. I bought the car without seeing it first and was not disappointed. The car looks new and was detailed. The salesman (Victor) was a great guy to work with. He did ev without seeing it first and was not disappointed. The car looks new and was detailed. The salesman (Victor) was a great guy to work with. He did everything I asked for and I texted him a lot. He always returned my texts and calls. He made the transaction wonderful. I would not hesitate to recommend this dealership and ask for Victor. He will take very good care of you. More

I have been purchasing and leasing cars for 25 years and this was my first negative experience. I have to say the sales experience was impeccable, they even delivered the vehicle to my home! However, after this was my first negative experience. I have to say the sales experience was impeccable, they even delivered the vehicle to my home! However, after it was evident that there was an issue with my used vehicle upon delivery, it became a finger-pointing exercise and this dealership did not want to take accountability. Needless to say, I am disappointed in the overall experience and would discourage purchasing a vehicle from this dealership. I would further note that there seems to be some level of turnover at this dealership as none of the names given as option to review are people that I worked with. More