Bentley Paramus & Rolls-Royce Motor Cars Paramus

My experience here was great. The service I received from Nelson (our sales person) and Patrick (finance) was impeccable. I've never had such a great experience while purchasing a vehicle before. I HAD to ta Nelson (our sales person) and Patrick (finance) was impeccable. I've never had such a great experience while purchasing a vehicle before. I HAD to take the time out to say thanks again. Be sure to ask for Nelson if you are ever considering purchasing a car here. More

Misrepresentation, No Follow-up and LIES !! Don't Buy here, just move on to a credible dealer. Misrepresented vehicle options, condition and replacement tires and brakes. " We are a Rolls Royce, Don't Buy here, just move on to a credible dealer. Misrepresented vehicle options, condition and replacement tires and brakes. " We are a Rolls Royce, Bentley Dealer we do things 100 % , yes 100% the wrong way...Walmart brand replacement tires, Napa Brake rotors and pads, on a $42k dollar 35 k miles Lexus...not to mention cracked windshield, damaged front bumper that was damaged in pictures, " No we repaired that" Nope they didn't... scratched sill plates in door steps, beat up floor mats a " Certified" vehicle sticker on windshield, certified ...what that we lied about it's condition?? Not done yet, I paid with a Bank check, 14 days later I'm still waiting for the title , which they had in the store, at least I was emailed a picture before I traveled five hours to buy it. I left without it, as " the office sends that out" well I guess not be cause 14 days later I don't have it and my Lexus is parked in my garage , can't drive it. All ready spent $1600 on repairs they should have done...GM Jim Caruso promised me a check for $1000 towards the repairs...guess what, it must be with the title that has never arrived, and he is not responding to multiple emails and calls. Rotten from the top to the bottom !! Don't SPEND $10 here , they don't care. I should have known with a Google rating of 3.8 but again ,I TRUSTED THEM !! Big mistake !!! Lies , Lies Lies More

Exceptional Service. This is my 2nd Bentley & I keep going back to Bentely Parsippany becasue of their exceptional customer service. Their customer service, attention to detail & quality of work are alw going back to Bentely Parsippany becasue of their exceptional customer service. Their customer service, attention to detail & quality of work are always beyond my expectaions. I recently have been working with Ralph Oliveri at service and he is really one of the best. He really went above & beyond and truly provided me a great overall experience. I recommend everyone buy & serive their car at the dealership. More