Larry H. Miller Ford Mesa
Mesa, AZ
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Even though there was a delay in getting parts delivered, the service department did everything they could to get my repair done. Hey handled the situation very well. the service department did everything they could to get my repair done. Hey handled the situation very well. More
The young lady answered questions quickly & honestly very happy with service performed I retired from my auto repair shop in southern Ca It’s hard to watch my truck being serviced & not me doing happy with service performed I retired from my auto repair shop in southern Ca It’s hard to watch my truck being serviced & not me doing More
I scheduled a service appointment for 7am. I arrived at 6:50 and waiting for the doors to open. I checked in and gave my keys to the service advisor, and walked next door to have breakfast as I arrived at 6:50 and waiting for the doors to open. I checked in and gave my keys to the service advisor, and walked next door to have breakfast as he told me it would be an hour to an hour and a half for the service. Not a problem. I came back at 7:50 and my truck was still sitting in the parking lot, it had not even been pulled into the bay. Why in the world would I have a 7am appointment and 50 minutes into the appointment my vehicle still has not been put on the rack. I then asked for my keys back and proceeded to leave. At no point did the service advisor give me an update, tell me that I was next, or offer to reschedule my appointment. I will NO LONGER be doing business with Larry H Miller in any capacity. This was not the first time I have had a terrible experience with the company, but it was the last and final straw. Please, do better. More
The crew had a very difficult repair on my 2021 ford ranger. But the critical thinking of the crew and the staff made the repairs possible and affordable. And Valencia did an amazing job. She really d ranger. But the critical thinking of the crew and the staff made the repairs possible and affordable. And Valencia did an amazing job. She really did make a difficult situation with my truck manageable and better. Thank you so much More
The service department is excellent. I was very disappointed with the sales department. The was deceived in more ways than one with my last purchase I was very disappointed with the sales department. The was deceived in more ways than one with my last purchase More
Best dealership I have ever worked with and taken my vehicles, from Mr Fritz , to Manager Mr Zaffino the service is nothing but excellent. Forever will have mine and my company’s business! Thank you vehicles, from Mr Fritz , to Manager Mr Zaffino the service is nothing but excellent. Forever will have mine and my company’s business! Thank you! More
Great dealer. Sold me a vehicle with some issues but have worked with me to make sure it gets fixed. Loaned me a 2024 bronco sport while my truck was being repaire Sold me a vehicle with some issues but have worked with me to make sure it gets fixed. Loaned me a 2024 bronco sport while my truck was being repaired. I put almost 2500 miles on it and it was totally free. More
This is the second time that a simple oil change has taken 2 hours to complete, the service is always good. But this caused me to be late for work today. taken 2 hours to complete, the service is always good. But this caused me to be late for work today. More
It was great from the moment i pulled up. Fernado was so nice and informative. Will go back. The area where oateons wait is amazing. I dont drink coffee but i saw so many people enjoy it and Fernado was so nice and informative. Will go back. The area where oateons wait is amazing. I dont drink coffee but i saw so many people enjoy it and water is a definate here in the valley. It was just a pleasure. Didnt seem like 3 hours had gone by. Fernando explained everything and the sending of an email to explain what else my car needed was ingenious. I could look and see what i could afford and not feel like i was being oished into amything. Im a single parent and i isually dont have a lot of money and i am usually embarassed that i cant pay for everything at once. Actually what i paid out of my pocket was less then was quoted. You have to love that. More