Berlin City Auto Group - Service Center

We were headed to Lubec, Maine for a two week camping trip, towing a 27’ Airstream trailer with our Ram 1500 Eco-Diesel when the truck broke down 25 miles west of Gorham, NH. After limping into the Berli trip, towing a 27’ Airstream trailer with our Ram 1500 Eco-Diesel when the truck broke down 25 miles west of Gorham, NH. After limping into the Berlin City Auto Group, we we taken great care of by Dale - service advisor, Nathaniel - technician, Eric in parts and few others who helped us figure out plan B. We left the truck and the trailer there for two weeks and on our way back home to VT, picked up the repaired truck (yeah) and towed the trailer home. High recommendations to this group! More

Friendly and courteous service. Service was completed in a timely manner! Dealership is clean and comfortably while waiting for vehicle. Service was completed in a timely manner! Dealership is clean and comfortably while waiting for vehicle. More

Service was quick and fast. With their coupon the service is much more affordable. Only complaint is they gave me my key and I had to walk all over trying to figure out where th With their coupon the service is much more affordable. Only complaint is they gave me my key and I had to walk all over trying to figure out where they parked my truck. More

Been dealing with BERLIN CITY DEALERSHIP SINCE THE 80’s I have purchased quite a few vehicles from them have purchased quite a few vehicles from them More

This is a great place, everyone I spoke to was so patient and kindley assisted me over the phone and managed to help me on short notice. They figured out the issue with my car where I couldnt and kept me upd and kindley assisted me over the phone and managed to help me on short notice. They figured out the issue with my car where I couldnt and kept me updated through the process. I would definitely recommend berlin city auto to help with any of your car troubles! More

Pick up and drop off or excellent. I was notified of everything as our vehicle was being serviced and called when they were ready to drop off. I was notified of everything as our vehicle was being serviced and called when they were ready to drop off. More

They did a great job and i will be bringing it back for future updates and services. Thanks Guys. future updates and services. Thanks Guys. More

Berlin City Nissan had my Pathfinder for almost two months for service for a battery power, computer system issue. We had to call multiple times to try to get updates and questions answered, usually no months for service for a battery power, computer system issue. We had to call multiple times to try to get updates and questions answered, usually no one called back. It took us making multiple calla per week to manage to get someone to answer a phone. With the repair work finally completed we picked up the car on Wednesday evening and the battery light began flashing almost immediately. We made it home, battery light flashing intermittently but car starting and running ok until Saturday. Saturday afternoon I was stranded on the side of the road when the battery drained. So after two months over $500 in parts and over $600 in-service they did not fix the problem at all. I was willing to ignore the poor customer service on the assumption my car had been fixed, but this was both the worst customer service we have had and got back a still not functioning car. More

They denied my 10/100k warranty repair on a two year old car with 56k miles because I did my own oil changes. On top of that I had to call multiple times to get updates. Their service advisor, if you could car with 56k miles because I did my own oil changes. On top of that I had to call multiple times to get updates. Their service advisor, if you could call him that, was too busy or just didn’t care enough to send a text to update me on the progress. They claim staff shortages but how long does it take to type a message to a customer that bought a new car from them two years ago that they couldn’t drive due to a catastrophic failure of the manufacturer. I used to trust Honda as a reliable brand that you could take 200k+ miles with routine maintenance. Either that is no longer true or Berlin City Honda just doesn’t care. They probably care more about their bottom line than taking care of customers. More

Good quality work and helpful working with warranty company to find coverage when qualified. These guys took my time frame seriously and service manager was very quick to respond when I had questions. company to find coverage when qualified. These guys took my time frame seriously and service manager was very quick to respond when I had questions. TY and will recommend More