Berlin City Honda

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Berlin City Honda:
I first test drove a new Honda Pilot at Berlin City Honda a couple of months ago with sales guide Steve Gendron. Steve was friendly and helpful. I was comfortable asking him questions and was not pressured by him at all.
When I finally decided to make a purchase I contacted Berlin City Honda and worked with sales guide Joe Thibodeau. Joe was able to answer all my questions and quickly responded to my many phone calls and emails. He was genuinely concerned that I receive the best service possible and feel comfortable with my purchase.
I had originally been dreading the whole process of buying a new car, but the team at Berlin City Honda made my entire experience enjoyable. I would definitely recommend both Steve and Joe to my family and friends.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Berlin City Honda:
I recently went to Berlin City Motor's Honda dealership in South Portland, Maine, and gave a salesman my debit card so the dealership could take $500 from my checking account as a deposit. A few days later I found that Berlin Motors had taken not $500 from my checking account, but $1,000. They became aware of what they had done at about 9 a.m. today, a sales manager told me when I called. The sales manager said he'd look into it and try to find out why it happened. I told him I wasn't interested in finding out why it happened; I wanted my $500 back, right away. He called back within half an hour, late in the afternoon, and told me about how they'd known about their error for more than six hours (without telling me on their own initiative), and that it would take 24 hours for the return of my $500 to appear in my checking account. He also told me he would immediately email me all the documentation relating to this transaction to verify that Berlin Motors had actually returned my $500 when he said they had. He didn't do it. And my checking account is still $500 light. My advice? Be hesitant about giving anyone at Berlin Motors your debit or credit card. You don't know what they'll do with it. If you have to give them a deposit, write a check. — John Lovell

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Berlin City Honda:
I recently went to Berlin City Motor's Honda dealership in South Portland, Maine, and gave a salesman my debit card so the dealership could take $500 from my checking account as a deposit. A few days later I found that Berlin Motors had taken not $500 from my checking account, but $1,000. They became aware of what they had done at about 9 a.m. today, a sales manager told me when I called, but did not tell me about it. The sales manager said he'd look into it and try to find out why it happened. I told him I wasn't interested in finding out why it happened; I wanted my $500 back, right away. He called back within half an hour, late in the afternoon, and told me about how they'd known about their error for more than six hours (without telling me on their own initiative), and that it would take 24 hours for the return of my $500 to appear in my checking account. He also told me he would immediately email me all the documentation relating to this transaction to verify that Berlin Motors had actually returned my $500 when he said they had. He didn't do it. And my checking account is still $500 light. My advice? Be hesitant about giving anyone at Berlin Motors your debit or credit card. You don't know what they'll do with it. If you have to give them a deposit, write a check. — John Lovell

Was this review helpful to you? Yes | No