Berman INFINITI Chicago

Honest, Helpful & Fair We came in for a test drive at the very beginning of our new car search. Dodie took us around to show us the car and in no time we were able to take o We came in for a test drive at the very beginning of our new car search. Dodie took us around to show us the car and in no time we were able to take one out for a spin. He was informative and friendly. We were very straightforward about being in the middle of a refinancing for our house, so a car purchase would have to wait. The dealership of course made some initial attempts to gauge our interest in entertaining an offer, but in the end they understood our situation. We left with answers to any initial questions and contact information. When we were ready to make a purchase, we shopped around other places, but ultimately came back to full circle to Dodie. Luis, Dodie's colleague was also very genuine and helpful and went above and beyond in helping us find the perfect car for us. They both made the car buying experience a pleasant on and even though we ran into some hiccups on delivery, they more than made up for it and continued to follow up to make sure we were completely happy with the car and our experience. Would definitely reco. friends in search of an Infiniti this dealership. More

Dodie made the process enjoyable. Dodie and the rest of the staff made the car buying experience a pleasure. I enjoyed my experience and would not hesitate to refer others. Dodie and the rest of the staff made the car buying experience a pleasure. I enjoyed my experience and would not hesitate to refer others. More

Awesomeness!!! We had the best experience! Everyone was so kind and friendly especially our salesman Addy! He fit our needs exactly to what we had asked for. We will We had the best experience! Everyone was so kind and friendly especially our salesman Addy! He fit our needs exactly to what we had asked for. We will definitely recommend to anyone who is looking for a new vehicle! More

Horrible Service! Horrible Service!! Horrible Service!!! Dodie (salesman) & Luis (manager) tricked me into buying 2013 Infiniti JX35 without a DVD with the promise of installing a factory DVD. After 4-5 week Dodie (salesman) & Luis (manager) tricked me into buying 2013 Infiniti JX35 without a DVD with the promise of installing a factory DVD. After 4-5 weeks of calling and several run around they finally informed me that all I will get is an after-market DVD. I was upset but given refund option for the cost of the factory DVD. I told Dodie, Luis and Kodi (female manager) that I was relocating and gave them my new address. After 2 weeks of calling Luis multiple times I finally get a FEDEX tracking number to track my refund check. The check was sent to the wrong address which was my old address. As of now, I don't have DVD in my car for my kids and I don't have my refund check. DODIE & LUIS ARE NOTHING BUT LIERS AND THIEVES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

WARNING!!! Very Worst Car Buying Experience WARNING!!! Worst car buying experience at Berman's Infiniti. I spoke with the salesmen and used car sales manager LUIS GUZMAN before flying in, and wh WARNING!!! Worst car buying experience at Berman's Infiniti. I spoke with the salesmen and used car sales manager LUIS GUZMAN before flying in, and when I showed up the car was entirely different than the pictures online. BEWARE, they take low resolution photos to hide the flaws on purpose, and when asked to explain any flaws they may know about due to the low res pictures, they LIE. Having traveled half way across the country, I was so thoroughly frustrated with the experience I left the dealership. Subsequently we communicated again after I had left, we negotiated for a few HOURS via text and came to a conclusive price (via text in writing) and when I arrived they did the BAIT and SWITCH, refusing to honor the conditions and pricing we had agreed to IN WRITING! I LEFT the dealership a second time, they made no apologies for lying a second time either. After being in contact with them a 3rd time the same day, and receiving a promise on pricing after their ridiculous haggling, it was too late for me to get the money from the bank. As I tried to put a deposit down to hold the car until the next morning, in order to withdraw the funds when the bank opened, they refused. So after spending over $600 just to come to their dealership from across the country, they lied 3 TIMES in a row, refused to take a deposit to hold the car for a day due to their dishonesty, and then sold the car from under me that evening. Three days of lost time and over $600 down the drain, Berman's doesn't deserve YOUR business or MINE, find another dealership that has a sense of ethics, morals, and honor. More

First Car Purchase Experience Going about purchasing your first car is a scary and exciting experience. I had found a used car that this dealership was selling and it followed most Going about purchasing your first car is a scary and exciting experience. I had found a used car that this dealership was selling and it followed mostly everything I was looking for. It was a 2010 Honda Insight with only 38000 miles on it! I scheduled a test drive that day and met with Ken Zeller. I told him my situation, being fresh out of college and new to buying cars and I felt he was extremely helpful and patient. Two days later I had a car entirely under my name! He was very upfront about the car and I never felt I was being played. I will definitely come back to this dealership when I can afford Infinitys! If you need to be hand held while buying a car like I did or looking for high quality used cars then I would recommend this dealership! More

Great, Experience, love the car Love the car, Dodie found exactly what i was looking for. I will come back for my next upgrade and i'll give Dodie a call so he car find my next car. Love the car, Dodie found exactly what i was looking for. I will come back for my next upgrade and i'll give Dodie a call so he car find my next car. More

Great out of state buying experience I have owned over 30 cars in my life and never bought one from out of state, sight unseen. I emailed the dealership late at night and had a call from I have owned over 30 cars in my life and never bought one from out of state, sight unseen. I emailed the dealership late at night and had a call from Adam the next day. He was very accommodating and explained the process very well. I am very picky on the condition of a car and since this was a used car I was very tentative. Adam took close up pictures and even video to ease my concerns. He picked me up from the airport and my car was sitting in the show room ready to go. Literally the paperwork took 5 minutes and I was out the door and on the road. Couldn't be happier, would buy from Berman's again as long as Adam is my guy. More