Bernardi Honda of Natick

All staff was very friendly and helpful. There was no pressure, they just tried to make sure I got what I wanted from my purchase including finding the exact options that I needed on my new CRV. pressure, they just tried to make sure I got what I wanted from my purchase including finding the exact options that I needed on my new CRV. More

I live 90 minutes from Bernadi. They refused to trade with my local Honda dealer for the color we wanted. I assume they were GREEDY. My local Honda dealer is no great shakes but these weasles at Bernardi with my local Honda dealer for the color we wanted. I assume they were GREEDY. My local Honda dealer is no great shakes but these weasles at Bernardi are worse. We are going to look at a TOYOTA today becuase I am sick of the low lifes that sell for Honda. Since when do you charge more than MSRP? Only a prostitute would have the numchucks to ask more than MSRP. No wonder no one likes cars salemen. Is there anyone at Honda corporate who I can file a complaint with? Be happy to detail my bad experience in writing. Thsi is how you lose a good reputation. You are starting to make Ford look good. More

Brought my Civic in for warranty work, bought car there so I hoped I'd get good service. Service Writer was a real bonehead, really bad attitude, he insisted that the problem with my car was MY DRIVING ST so I hoped I'd get good service. Service Writer was a real bonehead, really bad attitude, he insisted that the problem with my car was MY DRIVING STYLE and that there was nothing wrong with the car. He was wrong. My diagnosis of a bad left front wheel bearing was exactly correct. Biggest problem I have (besides bad attitude) was the fact that they replaced the bearing, but DID NOT re-align the front end. After getting car back, it pulled hard to one side and the tire wore very badly just on the way home. So what do we have: bad attitude, shoddy service work. The sales department is OK, about average, but their service department gets an "F" from me. More

Highly recommend Bernardis. My family and I have been taking our cars to them for years and have had good luck. I have had several major repairs done on my Honda and it still runs like a new car. Well taking our cars to them for years and have had good luck. I have had several major repairs done on my Honda and it still runs like a new car. Well worth the extra expense, waiting for appointment. I like that they give you the old parts back so you can see like if your brake pads were really worn out, etc. More

I have purchased several cars and I have never been treated as well as I was by Bernardi Honda. The salesman, Dennis Swift was excellent. He was very knowledgeable and honest. I have owned Honda cars f treated as well as I was by Bernardi Honda. The salesman, Dennis Swift was excellent. He was very knowledgeable and honest. I have owned Honda cars for years. This was my first purchase at Bernardi. I went to them for service and was always treated great. When the time came to buy a new car I gave them a try and Bernardi Honda passed the test. I highly recommend Bernardi Honda More

I will never buy a car from Bernardi. The Friday (or Saturday, I don't remember which) before New Year's Day, I stopped by the Bernardi Honda dealer in Natick to look over the Civic Hybrid. They only h Saturday, I don't remember which) before New Year's Day, I stopped by the Bernardi Honda dealer in Natick to look over the Civic Hybrid. They only had one on the lot, which was sold, and I completely understand why they wouldn't want someone test driving a sold vehicle. However, they had another one on the storage lot in Ashland, and I said I'd call Monday. First thing Monday, I called and told them I would like to test drive they car, and they said, no problem, what time. We arranged for me to come in around noon. When I got to the dealer, I was told that they could not get the car down from Ashland "because of the snow" (not sure why, since it snowed on Saturday, but not on Sunday or Monday morning). The salesperson kept trying to get me to test drive a regular Civic. Since I was only interested in driving the hybrid, I couldn't quite see what the point in that was. Then I was also told that I might be able to test drive the car that was on the lot - the one that was already sold - but that the battery pack and electric motor were not serviced yet, so they would not work. Again, what would be the point? Sensing, I'm sure, that I was about to walk out, someone apparently "remembered" that the hybrid (the one on the lot, the one that was already sold) had indeed been serviced, and it would be okay for me to test drive it. I'll confess, I did. But by then, I had already decided not to buy a car from Bernardi (and this was a dealer that had been highly recommended to me by two other people) for at least two reasons: 1) the salesperson should have called me back and let me know that the car in Aahland was not available yet, and made a different appointment time for me (rather than pressuring me to do something, as in implying that I should just buy the car sight unseen, because it "would only take someone to call and the car would be sold"... this was repeated several times to me both times I was there); and 2) I was both amused and alarmed that they were willing to let me drive a car they had already sold (and which had not been fully serviced yet - the hybrid system may have been working, but they hadn't even taken the protective plastic covers off the wheels). And, what would stop them from allowing someone to test drive a car I'd bought before I could get in to pick it up? More

Bought two cars here in past couple of years. Good dealership. Nice and not pushy. Honest to deal with. Much better than other local Boston Honda dealers. Shawn and Mo were friendly. One problem dealership. Nice and not pushy. Honest to deal with. Much better than other local Boston Honda dealers. Shawn and Mo were friendly. One problem at pick-up of new car. They fixed the problem - although they should have been more thorough and triple checked the car before I arrived for pickup. Still - overall, a good experience. More